Reviews

Review Details

• Review fromStevenwil S

  Date: 05/22/2025

  I bought the Mothers Day Gift Bundle with the crystal-clear acrylic, and it was perfect. High-quality, elegant, and beautifully crafted. My wife loved it a truly thoughtful keepsake!

• Review fromIrene S

  Date: 04/24/2024

  I have ordered from MyPhoto several times and was happy with the product. This time they used 1/4 centimeter glass for my picture. It feels cheap and has less clarity than the 1/2 centimeter diamond glass that was used before. My email to them (with picture) regarding my disappointment with the order was fruitless. They refused to offer a refund. *********************. The new product is cheap substitute for what I thought was a quality product. Plus their prices went up!
  

  MyPhoto.com

  Date: 05/09/2024

  The customer initially inquired about our Diamond glass product, which is no longer available as it was a limited edition item. Instead, they proceeded to purchase our infinity glass product. We take care to accurately describe each product in our listings to avoid any confusion for our customers. Unfortunately, this order does not qualify for a refund under our smile guarantee policy. However, upon contacting our customer service team, we did offer to reprint the item using the last remaining Diamond glass product in our inventory. The customer was informed that there would be a price difference, as the Diamond glass they originally desired was priced slightly higher. However, the customer declined this offer.

• Review fromClement L

  Date: 04/10/2024

  This site does bait and switch scams with their discount offers. Getting you to order on the provision of a code but not honoring or making you order first without providing the code. Then providing you have ordered and then say you can't use it once the order is made (or it has expired, or you can only use it on first order ... the list of excuses I have on email is quite long). Or saying 'You can however use it next time or we have another offer coming soon.' I do not trust their ethics with customers. The picture quality is fine (it is based on a German company's tech I believe) but it is just the people fronting the US operations (franchise) that I am somewhat dubious about with regards to their business ethics.
  

  MyPhoto.com

  Date: 04/11/2024

  The discount mentioned by the customer refers to our first-time order discount. We're truly sorry for any confusion caused by the delay in addressing this matter and any misinformation conveyed to the customer. At **********************, we're dedicated to offering the best possible customer experience. We have resolved this issue with the customer and applied a partial refund to reflect the intended promotion. Additionally, we want to clarify that while we're not a *************** we are a family-owned and operated business located in ************, *******, where we meticulously craft our products.

• Review fromMichael K

  Date: 12/01/2023

  I wasn't told upfront that I would be dealing with an overseas supplier and would cop an international transaction fee on my card. I quite like the product and will now seek out an Australian producer doing the same job.
  

  MyPhoto.com

  Date: 12/05/2023

  Thank you for leaving a review! We have not had any interactions with this customer, and this customer has also not purchased from our company. We believe this customer may be confusing us with another company, as we are not an ********** producer.

• Review fromJP P

  Date: 11/20/2022

  After purchasing over 20 Christmas ornaments we had one wrinkle up while the others are fine. We contacted MyPhoto and were told that we exceeded the "30 Day" guarantee... But they would give us a 20% discount to purchase a replacement.For contrast Fracture.com stands behind their photo with a 100% customer guarantee. They have replaced a large photo that cost $80 for FREE, What a difference when a company believes in their product and stands behind it with a quality guarantee,'Given the cost of the MyPhoto glass ornament for $20 it is hard to believe that they can't replace a damaged product especially after we spent well over $300 on MyPhoto gifts for friends and family.Given the lack of support we received when we asked for assistance we will NEVER PURCHASE ANOTHER PRODUCT FROM MYPHOTO. Too bad for them they lose a good customer and destroyed any "goodwill" that they could have created by simply replacing their defective for us,
  

  MyPhoto.com

  Date: 12/01/2022

  Thank you for leaving a review. MyPhoto was unable to honor the request of a reprint due to the customer reaching out to us after the *********** guarantee. We also informed the customer that we kindly recommend displaying the ornaments an an area that doesn't contain high moisture or heat which leads to the original wrinkled quality.  Since we were unable to honor the request, we then provided the customer with a discount code and offer a reprint of their order at 50% of the cost. To conclude there was no email response from the customer after offering the 50% off reprint.