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Business Profile

Generators

Assurance Power Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Jeff B

    Date: 07/17/2024

    This company is not honest or ethical in their business practice. From Kathy in accounting to the sales team, all they care about is collecting maintenance agreement fees. They do not provide competent service once they receive their fees. Stay away at all costs.

  • Tom R

    Date: 09/05/2023

    The scheduling department manager ****** is very difficult to contact.If you get to speak with ****** she does not pay any attention to what she promised ****** makes an appointment and fails to notify the field forces or makes an appointment with the field forces and fails to notify the customer The field forces are put in a no win position because of her actions.****** should be retrained if APS wants to keep their customers

  • Ted A

    Date: 07/20/2023

    I contacted the company about replacing a transfer switch in my electrical panel for my portable Generator. After being told that they don't repair portable generators, I again explained that my generator was working and it was the transfer switch i needed repaired/replaced. The person I spoke to checked with someone in the office and they said they would send someone out but I needed to prepay the service call charge, which I did on my C C. When someone eventually came out, the service Tech told us that they don't work on panels with portable generators. I called the office to talk with a manager to find out why they charged my card if they knew they wouldn't help me and I was told that they were in "meetings" and would call me back after the meetings. The person I spoke to did tell me that there was a notation in my call sheet that I had a portable generator. I still have not received a call back so i will have to dispute the charge with ****

  • Stuart R

    Date: 06/25/2023

    The staff/technician sent to install and hook up the wi fi connectivity was extremely rude and unprofessional to sat the least.Suffice it to say that several months later there is still no wi fi connectivity.It is clear that service is sub standard but fees are to be paid and raised without question.It is a typical but sad business model based on recurring fees and "service contract" renewals without the providing of reputable and professional customer and technical service.

Assurance Power Systems, LLC is NOT a BBB Accredited Business.

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