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Business Profile

Window Tinting

Xpert Window Tinting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 19618296

    I am rejecting this response because:

     

    I have reached out multiple times regarding making an appointment both same day and in advance at least three weeks and was told no I followed up a month in advance again with zero response again. After no response I left multiple messages with different dates which were left showed read by receiver but still no response. 


    Sincerely,

    *****************************

    rear window with no problem as we paid extra for a Lifetime guarantee. Upon reaching out several times, ***** kept responding saying these times did not work so I continued to offer more times which she completely stopped responding. the messages show she has read them but has given no response in resolution after making an improper guarantee.

    Business Response

    Date: 04/07/2023

    We do not service Christinas area. ********* has in fact contacted us twice in regards to this warranty, however, we do not provide same day service. She needs to schedule an appointment ahead of time. 

Xpert Window Tinting is NOT a BBB Accredited Business.

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