Reviews

Review Details

• Review fromBradley V

  Date: 02/21/2024

  Worst experience I've had with extended warranties. I took my vehicle to a repair facility months after purchasing the warranty. Repair facility told me that the repair claim had been declined due to pre-existing conditions. When I had purchased the warranty there was nothing wrong with my vehicle and i had previously taken it to another repair facility to make sure that the vehicle was in good working conditions. When i called to see about why the claim was declined they said that ******************** were the ones that made that decision. **************** was helpful enough to try to help resolve my issue. They even told me to send them more documentation about the repairs and services that had been done on my vehicle to see if they could do something about getting my fixed. After two months of going back and forth, ******************** still declined my repairs and Key Vehicle Resources was still collecting the monthly payment even tho the car was at the repair facility and they knew that the claim had been declined. Not once did they call me to let me know what ******************** had said about the claim or about the decision they had made. When I asked about getting a refund, they said they weren't able to do anything about it since it was a month to month plan. If ******************** claimed that my vehicle had pre-existing conditions why didn't Key vehicle resources cancel the plan, seeing how they weren't going to cover any of my repairs.

  Key Vehicle Resources, LLC

  Date: 02/22/2024

  I have been trying to locate a contract with the name *****************************. We do not have a customer with that name in our files. Can you please get me a phone number associated with this contract or a contract number so we can locate the file to see what has happened with this contract or to see if they are a client of Key Vehicle Resources. 

   

  Thank you 

  Key Vehicle Resources, LLC

  Date: 03/07/2024

  Key Vehicle Resources requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.
  
  Please let us know if you have any questions.

• Review fromasradee s

  Date: 04/17/2023

  Telemarketers are violating the law. I received a call, and quickly asked to be removed from their list. I was told "okay fine, we will call you tomorrow when you are in a better mood". I AM ON THE DO NOT CALL REGISTRY. the reps name was ***** or ****. I called the number back , and got a recording with the company name, and **** then picked up the line. Would not answer my questions when i said i was going to report them and hung up.

  Key Vehicle Resources, LLC

  Date: 04/18/2023

  I'm sorry for your experience, you had requested a quote for an Extended Service Contract (many people refer to it as an Extended Warranty) on your 2012 Nissan. We were just responding to your request for a quote. You have been put on our DNC list but that will not stop other companies from calling you.
  
  Sorry for any inconvenience **** was new to the position and has been instructed on what the proper procedures are.