Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,035 Customer Reviews
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Review fromJames C
Date: 06/11/2022
At all costs, avoid the CITYPODS service they offer for NYC or Chicago. They tout flexibility and convenience. Considering the inflexibility of NYC lease dates, I was sold. And duped. Pod was filled in NYC on May 26 for a move to Chicago. As of June 9, the pod was still sitting in NYC and they had no capacity for redelivery for another 4 weeks. Meanwhile, we signed already signed a new lease in Chicago and sit in an empty apartment. Once they have your pod, all options are gone. Their customer service just repeats that this is "peak season" and that the contract we signed comes with "no guarantees on time of delivery". And their sales reps keep taking orders beyond their capacity to deliver. Pods also charges a monthly storage fee. Even with their operational failures to fulfill the service they sold, they don't even offer to waive that fee. Summary: they charge over $3000 for a service they cannot fulfill due to overbooking beyond their capacity, charge you for the excess time they keep your belongings, and leave us paying additional $$$$ rent for an empty new apartment plus daily hotel fees while we wait for our pod redelivery.
PODS Moving & Storage
Date: 06/15/2022
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** **** A review of the issue that gave rise to this complaint is currently underway. Mr. *** has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds. We will continue to work with Mr. *** until the review is complete and will provide details and appropriate resolution accordingly.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. *** may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. *** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 07/21/2022
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, James Cho. On 6/27/2022 a PODS representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim. Should Mr. Cho have any additional questions or concerns, they may contact PODS directly.James C
Date: 07/11/2022
After a series of nonproductive conversations with customer service, we were later assigned a representative from Consumer Advocacy - Office of the Executives. This representative was able to add clarity to the nature of delays. He refunded the month storage fee that was charged for the time of keeping our possessions from us. He found a cancellation date to move up redelivery up by 2 weeks, from the original 4 week delay. The company ultimately fell back on technicalities to excuse the poor service. We lost an extra several thousand dollars on temporary living costs while awaiting redelivery of our POD. Meanwhile, they continue to overbook their company's capacity to redeliver, as evident by reviews on all their social media activity.Review fromIrina G
Date: 06/09/2022
Decided to go with PODs for our out of state move because they had a 5 day contained delivery vs a longer time from a competitor. PODS dropped off two empty containers and picked up our full containers as scheduled. However, they cancelled our delivery without notifying us. After waiting an entire day in an empty home, we called to ask for estimated time and were told our PODS were never transferred to the new state, even though I have all confirmation paperwork with all dates. There was an extra 8 day delay. We had nothing, and ended up having to trek across the country with two very young children unexpectedly to stay with closest family. Response received from the resolution team was offensive and a joke to say they value their customers. They have lost my future business, and we move nearly annually.PODS Moving & Storage
Date: 07/25/2022
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ******* On 7/25/2022, a PODS representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim. We are currently awaiting return of the documentation to enable the credit and once returned, the refund will be completed, satisfactorily resolving the issue.Irina G
Date: 07/25/2022
It is now 7/25/22, over a month from their last BBB reply and I still haven't received a reply after reaching out again.PODS Moving & Storage
Date: 06/22/2022
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ******* A review of the issue that gave rise to this complaint is currently underway. On 6/10/2022 Mrs. ****** was forwarded a goodwill gesture credit offer for the delay and inconvenience. On 6/13/2022 Mrs. a follow up was sent to customer asking if they would like to proceed with the goodwill gesture credit. Should Mrs. ****** have any additional questions or concerns, they may contact PODS directly.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mrs. ****** may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mrs. ****** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 06/27/2022
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ******* Mrs. ****** was informed they could submit receipts for out of pocket expenses related to the delay for review, if they did not wish to proceed with the goodwill gesture credit offer. Should Mrs. ****** have any additional questions, they may contact PODS directly.Irina G
Date: 06/23/2022
I had responded on 6/14/22 and have yet to receive a response. PODS continues to provide unsatisfactory customer service.Review fromSamantha R
Date: 06/09/2022
If I could give them a ZERO I would. I have never been treated more poorly. Their costumer service is THE WORST I have ever dealt with. My first pod, the driver stated he was on his way to pick up on my scheduled date and then NEVER SHOWED UP. Then rescheduled my appointment without my consent. When I called they were rude and said there is nothing they could do about. Problem was, I was getting my second pod delivered the following day. Well, I still had the one they never picked up. They reassured that they "100%" could move the one I have and place the new one. The driver called and refused. Said he "wouldn't do it" and was too busy, he had "22 other houses to go to". I was told the ware house manager would call me, they refused to give me his number. And guess what, he NEVER CALLED. I HAD TO AGAIN RESCHEDULE because they simply do not want to do their jobs. They make no effort to make things up to you if they make a mistake. I am now STILL waiting for this pod to be picked up. This is the THIRD DAY IN A ROW THEY HAVE NOT SHOWED UP.
The call service has no control over what the warehouse does and you cannot contact the warehouse. So you have NO RECOURSE. No one to talk to. You are completely at their whim. There is NO ACCOUNTABILITY.PODS Moving & Storage
Date: 08/04/2022
I am in receipt of your correspondence concerning PODS customer, ******** ******** On July 27th, 2022, contact to discuss the issue was initiated with Ms. ******* in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ******* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 08/11/2022
Our PODS advocate initiated contact with Ms. ******* on July 27th, 2022 but did not get a response. On August 10th, 2022 our advocate attempted to reach Ms. ******* by phone and email in order to obtain additional information about the claim and Ms. ********* requested resolution.Samantha R
Date: 08/09/2022
Your customer service is the worst I've ever experienced. Your reviews online reflect the same. So what are you doing to actually fix the problem? Someone did contact me to say they were aware of my complaint but there was no attempt to resolve it.Review fromMonica B
Date: 06/08/2022
Pods company hit my van when they were dropping off and picking up one of their boxes. This was on March 14th 2022 and I still haven't gotten a response on getting my vehicle fixed.Review fromRachel T
Date: 06/04/2022
So I have been sitting on hold with PODS for over two hours to speak to a supervisor due to the fact that the PODS representative lied to me. When quoting my price on the phone (I made sure to record the ENTIRE conversation) the PODS rep (who called himself Benny) stated that the $4000 quote would be pro-rated and cut in half (making it $2011 after taxes). I asked him about this prorated amount 3 times, and he assured me this was the case, so long as I stayed within the 10 day delivery pack move unload time frame. Well... when he sent me over to the disclaimer recordings, it clearly stated that PODS DOES NOT PRORATE. So I asked to be transferred to another rep. He told me that the other rep (Benny) had lied to me. I have the recording. I asked to speak to a supervisor and this rep said there's nothing the supervisor would say that he himself couldn't tell me. I said what is the compensation for being blatantly lied to and for having a full recording of this false promise by PODS? He said he would transfer time to the supervisor and I have been on hold for 2 hours. THIS COMPANY FALSE PROMISES AND LIES AND GIVES YOU THE RUNAROUND AND THEY TAKE ZERO ACCOUNTABILITY. MOVERS BEWARE!!!!!PODS Moving & Storage
Date: 06/10/2022
I am in receipt of your correspondence concerning PODS customer, ****** ****** On June 8th, 2022, contact to discuss the issue was initiated with Ms. ***** in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ***** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Rachel T
Date: 06/10/2022
Thank you for responding with an apology. Due to the dishonesty on the part of your employee, what kind of compensation will you offer? This type of behavior from any business is fraudulent and unacceptable.Rachel T
Date: 06/11/2022
Yet another employee lied to me. I was on hold with a supervisor who promised me $200 discount off the full price due to the lying (this conversation was recorded as well) and this also never happened. What is going on with this fraudulence?PODS Moving & Storage
Date: 06/14/2022
Ms. ***** was provided an additional discount on her move. PODS considers that the matter has been resolved amicably.
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