Reviews

This profile includes reviews for Keto Start's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Keto Start has 2 locations, listed below.

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  Keto Start

  PO Box 6331 Brandon, FL 33508-6005

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  Keto Start

  PO Box 6914 Brandon, FL 33508

Review Details

• Review fromLetty C

  Date: 08/11/2022

  Do not fall for this company. They claim to offer a large discount for multiple bottles however, once you actually place the order you are charged MUCH MORE. They ADD a Detox which you don't order and it goes from around $60.00 advertisement to over $200. I called the service line they post and the girl I spoke to said she could not cancel the order. I had just placed it within an hour or two and she said they can't cancel. When I insisted she starts saying "how about if I offer you a discount of....." I continue to say cancel it. She continues multiple times at least 7 times lowering the cost each time to try and get me to keep the order. I asked for a supervisor and she places me on hold twice saying she is trying to get a supervisor to authorize the refund but she can't get on. Again, she starts verbalizing other offers they can give because she can't cancel the order. I insist on either speaking to a supervisor or have her cancel the order. I told her I would file a complaint and a lawsuit and she put me on hold. A short time later she comes back on line, tries one more attempt at a lower price before she finally tells me she is cancelling the order. Oh my lord, what a scam. DO NOT USE KETO START company!

  Keto Start

  Date: 08/12/2022

  Hello *****,
  
  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  We highly apologize that you may have overlooked our promo bundles. We went ahead and successfully voided the charges of $169.99 for the Keto Start - ACV 3 and $60.00 for the Detox Start - 2a on 08/11/22 Since the charge was only voided, that means the charge was cancelled before it settled. It only takes 24-48 hours for the charge to be back in your account.
  
  Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.