Alternative Medicine
Socratic Solutions Inc.
About
About This Business
Years in Business: 6
Products and Services
Business Details
- Local BBB:
- BBB of West Florida
- BBB File Opened:
- 6/26/2019
- Business Started:
- 4/16/2019
- Business Incorporated:
- 4/16/2019
- Type of Entity:
- Corporation
- Business Management:
- Mr. Ryan Lampel, President/CEO
Additional Contact Information
- Principal Contacts
- Mr. Ryan Lampel, President/CEO
- Customer Contacts
- Mr. Ryan Lampel, President/CEO
- Fax numbers
- Primary Fax: (813) 571-0872
- Additional Websites
- goo.gl/maps/ogXJUjHroZCbS...
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of P19000033889 for this business, issued by Florida Department of State
Florida Department of State
Sec'y of State, The Capitol PL-02
Tallahassee FL 32399
Additional Information
- Payment methods
- Venmo, Cash, Check, Bitcoin, Coupon, Gift Certificate, Credit Card, Debit Card, Google Wallet, Multiple Methods
- Refund and Exchange Policy
- Returns policy
Last updated April 16, 2019
The following returns policy governs all refunds, returns, exchanges, or store credit requests involving Socratic Solutions Inc. We stand behind our products 100%, but we also understand that everybody is different and kratom is often not a "one size fits all" approach.
ALL REQUESTS MUST BE MADE WITHIN FIFTEEN (15) DAYS OF PACKAGE BEING MARKED DELIVERED AS PER TRACKING INFORMATION
Socratic Solutions Inc. does not assume responsibility for any return shipping costs related to returns or exchanges. Orders go through thorough inspection by an experienced worker certified in professional food handling and trained in current Good Manufacturing Processes before being packed, and are then re-inspected upon packaging. As such, we do not assume responsibility for the quality of our goods upon arrival to the customer (ie. broken capsules) as products only leave our facility if they are fully intact and suitable for the end-user. This would then be a case of damaged goods upon arrival, which is discussed later in this document.
SOCRATIC SOLUTIONS IS NOT RESPONSIBLE FOR SHIPPING COSTS WHEN AN EXCHANGED PRODUCT IS SENT BACK OUT TO CUSTOMERS.
SOCRATIC SOLUTIONS RESERVES THE RIGHT TO REFUSE RETURN REQUESTS AND TO DENY ANY EXCHANGE OR CREDIT UPON INSPECTION OF ANY RETURNED MERCHANDISE. UNDER NO CIRCUMSTANCES WILL WE RE-SHIP A RETURNED ITEM.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Write this number on the outside of the package in which you intend to return the item(s) and send the item(s) to the following recipient address:
Returns - Socratic Solutions Inc
PO Box 755
Balm, FL 33503
Note that, since you are responsible for all return shipping charges, you may want to consider using a trackable service. USPS provides more details on this at the following link: USPS Insurance & Additional Services
REFUNDS
Refunds will be issued on a case-by-case basis at our sole discretion. Refunds are issued via agreed upon payment method within two (2) business days of our receipt of the item.
Unopened returned items are eligible for a full refund, while opened returns are eligible for store credit only. If your item has been returned in opened condition, it must still contain 90% of the original product to be eligible for this.
EXCHANGES
Did you place and receive your order, but later decided that you really wanted something else? Reach out to us at [email protected] and we will figure something out!
DAMAGED GOODS UPON ARRIVAL
If your package arrived damaged, please reach out to us right away. The quality of USPS's delivery services has been waning for some time now, but we will not let them leave you unsatisfied with our services. We are here to help!
QUESTIONS
If you have any questions concerning our return policy, please contact us at: [email protected] - Business Categories
- Alternative Medicine, Vitamins and Supplements, Tea Manufacturers
Latest Reviews
Jeremiah H
"They sent me the wrong stuff. I reached out 3 times but did not get a response for awhile." ... Read full review
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.