Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Systems

Everon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted ADT to perform security monitoring service for our company. We have 2 locations, one in ******, and one in *******. For the ****** location, they came to install the service antenna, but realized they need a bigger one, and haven't been back to finish their install. It has been several weeks since we have been ready for their install and they have had techs on site multiple times but it is still not 100% complete. We have paid for this installation as well. For our ******* location, we have a similar complaint. We put down a $500 deposit for the work and have been going back and forth to understand why they are charging us double for ******* versus ******. I've been trying to contact the sales *** who even confirmed with his boss, *******, that it shouldn't cost double. So I have verbal confirmation from both ************ that the cost should be reduced but we haven't seen any updated proposal. This has been going on for several weeks now. We are ready for them to come and install the service but they are just unresponsive. We need someone to reach out so we can finalize the price and for them to install their service. They essentially took our deposit and haven't been responsive.

    Business Response

    Date: 07/11/2024

    Everon
    *******************;
    *********************
    Please forward to the correct company.

    Business Response

    Date: 02/24/2025

    We sincerely apologize for the lack of communication. We would be more than happy to assist in getting this resolved for you as quickly as possible. To do so we would need more information from you, and we did try to contact the phone number you provided in your complaint, but it was not a valid number. Please provide your first and last name, a full address for the account you stated you made a deposit on, and a good contact number so that someone in the local branch can reach out to you right away.

Everon is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.