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Business Profile

Pre-Paid Phone Cards

Dial91.com (a service from GlobalTel)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pre-Paid Phone Cards.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    yes I purchased their plan and it never worked. I contacted to company trying to seek out my refund I keep getting the run around they said they're going to email me I respond to the email I still haven't received my refund. they are basically ripping us off and taking our money

    Business Response

    Date: 05/09/2024

    Dear Customer,
    Our Special Jail numbers can work with any facility in the ** no matter what phone provider it is served by.
    We provide you a 100% working number. But to make it work for your inmate from a facility, you need to follow our instructions to register it as your current number and fund it with your facility's provider.

    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team


  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Business Response

    Date: 03/27/2024

    Dear Customer,


    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.


    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Din

    Customer Answer

    Date: 03/28/2024

    Shortly after resolving the complaint the company refunded me the 45.99$ on 3/27 today I check my card statement on 3/28 and they charged my card again for 45.99$ intentionally after processing the refund illegally. I did not authorize this they committed fraud by taking my card information and going behind my back without my knowledge and recharging my card shortly after resolving this issue with BBB. 

    Business Response

    Date: 04/03/2024

    Dear Customer

    Please send us a screenshot of your statement showing that you were charged again to assist you further.

    Regards,

    Princess

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5th 2024 I googled how to find an inmates commissary account . **************** popped up on my search, I went to their website & was immediately prompted to sign up by making an account . I added all of my information & was prompted to add my card info which I did thinking this was for keeping my card on file for my new account (I was not informed of any charges or asked approval) to access inmates commissary. After entering my information I hit continue at the bottom to be taken to the next page . I immediately received a notification through my bank for a charge in the amount of $49.99 from this company . I went back to the page again to see how I missed approval for this charge or what this charge was even for & found nothing . I immediately emailed this company with no response , I sent two more emails & still nothing . I called customer ********************** multiple times with no answer . I finally spoke with an agent on 3/12 & explained how misleading their page was, I have no use for their service (apparently this $45.99 is for discounted inmate phone calls) I requested a full refund . She told me they would refund $30.00 but not the full amount . I told her I was contacting ************************** said now youre not getting any refund, we will wait for BBB or your bank to contact us ************ is SCAMMING people out of their money .

    Business Response

    Date: 03/20/2024

    Dear Customer,

    We are not a scam.We are a legal company selling legal service. We offer Special Connect numbers which work with ALL facilities in *** and make your jail calls cheaper (using our numbers, you pay less to ************, GlobaltelLink, Securustech and other jail's providers).
    Our website tells you the price, who we are and what services we provide.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,

    Princess


  • Initial Complaint

    Date:02/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm satisfied with full refund if they actually hold true and refund me the other ***** that they refused to offer in the first place...but I would also like to ask for them to at least not advertise false information...for example on the sign up page it list the name of the ceo and an email directly to him which intentionally blocks any emails from being sent and in return you get an error response. It's misleading and inappropriate.get a 404 error ans states you were blocked

    Business Response

    Date: 02/02/2024

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21158276

    I am rejecting this response because: The site did not display price or check list as it says. I was not even done with reading site and it charged my bank INSTANTLY, very upset and disappointing to have someone do that kind of thing. I am mad at myself for not looking at company review before going on site. I'm on a fixed budget and to have someone steal money from me was very upsetting. This site should change their name so it doesn't match the official site that helps people with incarcerated family members. That is what I will be happy to see. I would like to thank BBB for this help. God Bless 

    Sincerely,

    ***********************************emselves and not provide a service to help, unfortunately in a time in need to be able to communicate with a family member that is incarcerated.

    Business Response

    Date: 01/17/2024

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Business Response

    Date: 01/22/2024

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for membership services to video chat with my daughter. My daughter was incarcerated over the weekend, and I wanted her to know I knew and would notify her job of her unforeseen absence. On 10/8/23, I was instructed by ******, ** jail, to set up a time through the service to request a video visit. I was told to enter a payment method. There was no disclosure of immediate charges. I was immediately charged $49.99 and had not even selected what service I wanted to purchase. I never got to contact my daughter. When I attempted to send her a postcard for .53 cents, I was directed to a page saying the page was down and to check back in one day. My Daughter is only being held for two days and is only 18. I wanted to let her know I was aware of her situation and offer my help. I never was able to do that and was unlawfully charged. They refused to refund the entire amount. Instead, they are keeping $14.99 for processing, which never transpired. They are scamming inmate family and friends, and this needs to stop. They need to refund the total amount, not a portion, as they did nothing to justify those charges.

    Business Response

    Date: 10/09/2023

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes, I paid ***** for a service that I did by accident call back the same day this was all July 3 and told him I got it by accident and wanted a refund and they said well this is gonna cost you **** to get to cancel calling the same day all I want is a finally canceled today. As of July 18 canceled it they wouldnt before but charged me $14.99 they gave me $31 back after fighting with them for days. I still want my $14.99 that they owe me that I didnt use their service at all from day one and they were very difficult to work with

    Business Response

    Date: 07/18/2023

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20119541

    I am rejecting this response because: I asked for a refund before my account expired. They failed to send it to me even though they said they would. 

    Sincerely,

    Nica Paygar

    Business Response

    Date: 05/30/2023

    This is an account from 8/2022, it has expired. There is no refund due

     

    *****

    Customer Answer

    Date: 06/01/2023

     
    Complaint: 20119541

    I am rejecting this response because: I showed documents that I requested  my refund before the expiration date. 

    Sincerely,

    *********************

    Business Response

    Date: 06/01/2023

    Dear Customer

    Your ******* plan has expired and refund is no longer available.

    Regards,

    Princess

    Business Response

    Date: 06/08/2023

    Dear Customer, 

    Your account was cancelled and refunded in full on June 1. Please find the refund receipt attached. 

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 04/25/2023

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************ilarity and have a service no one is ever going to use to get free money for a service people do not even need. I wonder how much they get away with really.

    Business Response

    Date: 03/31/2023

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

Dial91.com (a service from GlobalTel) is NOT a BBB Accredited Business.

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