Complaints
This profile includes complaints for Mr. Tree and Lawn Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just checked my roof after Mr tree cut down trees and discovered a hole in my roof near where they cut down the trees in my front yard. This is usually a 500 dollar repair. They told me they would slowly lower the branches to the ground when I paid them 4900 bucks.
Business Response
Date: 06/21/2023
Please see attached invoice for *** ****** that was paid in full last November when we completed his job. Please note his invoice is $100 less than the contracted price because *** ****** accused our team of stealing one of his plants. We absolutely did not steal his plant. However, we did not argue with *** ****** and he was satisfied with us taking $100 off of his bill.
Now over 6 months later, ** ****** is claiming his job was incomplete. Respectfully, that is ridiculous and is unfortunate about his character.
If you have any questions, please give us a call. We are happy to assist in any way needed.
Have a wonderful day!
Respectfully,
******* ********
Mr Tree and Lawn Service
************ (Office)
************ (Cell
see attached
Business Response
Date: 07/07/2023
Is this the same man who submitted another complaint saying we didn’t finish his job from almost a year ago? This invoice attached was paid a long time ago. This is becoming **********. This man has nothing to say for almost a year and now accuses us of putting holes in his roof, not completing the job, and stealing his plant which we already gave him a discount. Why did we not hear anything about this until now and why was the bill paid in full if it was not completed?
Respectfully, *** ****** ** *** ***** **** *** ** *** **** ******** ** ****** *** ***** **.
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