Reviews

This profile includes reviews for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Club Alliance has 46 locations, listed below.

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  AAA Club Alliance

  1 River Pl Wilmington, DE 19801-5125

  
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  AAA Mid Atlantic

  700 Horizon Center Blvd Hamilton, NJ 08691

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  AAA Club Alliance

  19317 Winmeade Dr Lansdowne, VA 20176

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  AAA Club Alliance

  1601 S Columbus Blvd Philadelphia, PA 19148

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  AAA Club Alliance

  340 S Centre St Pottsville, PA 17901

Review Details

• Review fromJohn P

  Date: 05/22/2025

  Purchase how to drive for parent taught course, followed the steps and now they are saying course expired(bought 01/11/2025). Website says you have 365days.

• Review fromGenesis S

  Date: 05/02/2025

  I am writing to express my disappointment and
  disgust with AAA as a company , the Austin office as they were the ones who signed me up for this God awful policy and lastly the customer service when it comes to me ! When I first signed up he failed to send me the auto pay document to sign electronically because he was worried about another agent stealing his sale, I was misinformed by a representative of AAA that i had no payment due and it caused my insurance to almost get canceled . However it seems all you get from this company are empty sorries and no efforts to right wrongs or do better as a company . On April 1 an agent first reached out to me via phone then via email and I will attach that email in this email as well. In that email she stated to pay the 256.00 by 4/18 and then authorize the auto pay in a link which she had sent me .The following Monday she sent me a email and requested I pay 155.00 more dollars . For what it was never explained.I went days without a response from her and earlier this week she sent me a email.they ask me for these amounts of money with no explanation of why my insurance goes up , then down , the up again . Every month since November I have had a different amount owed when it comes to my insurance policy and I am TIRED of the inconsistency , the instability, the lies , the blank apologies and the lack of customer service provided by AAA. AAA Core values outlines the following ,financial strength, service, and advocacy, with the vision of being a trusted advisor to members and the communities they serve. The mission to offer competitively priced, value-added products and services that meet members' evolving needs. I have yet to receive anything your core values outline!!!!! I’ve given AAA almost six months to gain my trust based off word of mouth and good faith ! As a company you have failed , terribly at that !IT seems as this company has no regard for human life, no decency, no consistency, no empathy , no customer service!

• Review fromDeborah W

  Date: 04/26/2025

  I would leave negative stars if possible. I locked myself out of my car. Called AAA and waited for them to message me, only to be told it would be an hour before someone would arrive to help me get into my car. I phoned a local company that is also contracted with AAA. He came within 15 minutes of my call. He explained that AAA doesn't allow them to take direct calls. It cost me $52.00 to get my car unlocked, but worth the cost of not having to wait an hour for AAA. I won't be renewing my membership.

• Review fromChris N

  Date: 03/27/2025

  My son was left stranded on Interstate 81 in Virginia. After contacting AAA at around 10pm and waiting close to 2 hours on the shoulder of this heavily traveled interstate, AAA told him a tow truck could not be located and talked him into leaving the car on the shoulder for an unattended tow. They said they would dispatch a tow truck around 6am. The state police ultimately towed the car to an impound lot sometime b/w Midnight and 6am. I am extremely disappointed by AAA's negligence and failure to provide the very service we pay for with our AAA+ membership. I have tried repeatedly to get a customer service rep to talk about this incident but after 5 calls, I have never gotten a call back. I am beyond frustrated and want to make sure others do not encounter this...bottom line AAA CANNOT BE TRUSTED TO PROVIDE SERVICE WHEN YOU NEED IT MOST.
  

  AAA Club Alliance

  Date: 04/04/2025

  We communicated with the member on January 27th regarding this situation. A check for reimbursement for the tow was issued on January 16, 2025, as a resolution. We sincerely apologize for the delay and the lack of service that led to the vehicle being towed by the police.

• Review fromRyan D

  Date: 01/11/2025

  I have spent 8 hrs waiting for a tow truck . 3 hours waiting with 2 phone calls from AAA saying I'm next . To get a phone call from AAA saying they aren't towing from residential areas anymore tonight and they would have to cancel . I talked to the supervisor and told him this is ******** bull crap and I'm blocking someone else's driveway who can't get out. They didn't care . I'm beyond ticked off . Poor customer service . Started the request at 1230pm. Got a phone call @5 and they said they would be here by 641pm . @ 730pm got a phone call saying I'm next . It's 845pm and they said they are going to cancel . I'm not even at my own house right now . Horrible experience

• Review fromCrystal W

  Date: 01/07/2025

  When I signed up with the program, I was offered the top tier membership but couldn’t afford it. It offered a free battery with that purchase. Well, my son a dead battery. I called and asked about adding the coverage and was told it was just 35.00 . I asked about the service and was told they no longer offer that. I thought that was extremely unfair. I have been with the company for a while now, but now they don’t offer it. To get a battery for my son’s car, AAA charges over 200. We pay a membership fee, you’d think it would be alot less. I went to Sam’s, because I have a membership there too. There battery after tax was 150. It has me thinking twice about AAA.

• Review fromMARGARITA C

  Date: 11/15/2024

  I have been a member of AAA for more than 20 years and have never had experiences as I had in the last year. This incident, I called bc I was stuck at the gas station at Costco in New Jersey and was blocking traffic. The first agent i spoke to said that i would be put as a priority bc of my location and I would be picked up and towed in 30 minutes. After 15minutes passed, I called back bc I never received a confirmation via text. The agent i spoke to said my call was never put through and my ETA was for several hours after. I asked to speak to a manager bc of the situation I was in and my location and he refused to call a manager. I called back again, talked to an agent, who said they could call the tow directly and see if they could put me on priority. They said I would be picked up in 45 minutes. After 30 minutes passed, I still did not receive a text confirming my tow was on the way, so I called again. I spoke to another agent who told me that I wasn't yet assigned to a tow. When I asked to speak to a dispatcher he said that wasn't allowed. When I called again, i spoke to another agent who put me on hold but eventually got me through to a manager. I explained everything once again and she personally called the tow company and the tow shifted things around to make me a priority. About 30 minutes passed and I received a call from the tow driver. He asked me if I cancelled the tow and was confused bc this was made to seem like a priority. I never cancelled the tow...he said that AAA must have done it and he called me to confirm I was okay. The tow driver was amazing and professional. However the service I received from AAA was the absolute worst. I continue to received bad service from AAA and as a long time member that pays for a service that does not deliver prompt service, this is very disappointing. I won't be renewing again and will find another service to support my roadside assistance needs. Shame on you AAA!
  

  AAA Club Alliance

  Date: 04/02/2025

  Management left a voicemail expressing our sincere apologies for the inconvenience. As a result of their feedback, we have decided to remove the service call from their account. We want to ensure that our members receive the highest level of service. If they have any further concerns, we encourage them to reach out to us directly.

• Review fromMaria S

  Date: 10/19/2024

  The insurance Agent literally told me, just because I'm your agent doesn't mean I'm on your side, after she coerced me into recording a statement in which I was not ready for and even told her I didn't get to say everything I wanted. She said it's okay it's 50/50 right now. Only to later leave me a voicemail in which she said I didn't even know what happened, my statement was not clear and they were going to make me be at fault. She even said maybe the other lady lied but you should have had a better statement. Like I had told her I wasn't ready!! She also sent me to some random place to get my car assessed for damages, but they never checked or even touched my car, only took a pic and called it a day. The worst service I have ever received. I signed up for AAA because it was supposed to be one of the best insurances but my contract was ending so I think they just wanted to raise my premium, hence the botched work of the Agent Sandra Jackson.

• Review fromAk B

  Date: 10/15/2024

  worst. wait times forever. my money is lost
  
  worst. wait times forever. my money is lost
  
  worst. wait times forever. my money is lost
  

• Review fromBridgett G

  Date: 10/14/2024

  My husband has been a member of AAA since 2012 in Spring Hill Florida and only had to use them once which was today. We needed a car towed 30 miles and was denied because of Hurricane Milton. They claimed they can only do 10 miles. Nothing on their website stated that. We had to shed over 328 or 358 bucks for a tow from another company that had zero issues towing the car. We submitted information to try and get our money back and that’s going to take weeks for them to decide. We are very disappointed. We understand the hurricane issue but we also was able to get a job done that AAA refused. In cases such as this they need to update their online status that the hurricane could impact how far they can tow and not leave people in a bind when we paid for many years and the one time we needed this company and was left high and dry. customers are paying for the security the company claims they offer.