About
Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:CFPB Suit against Navient
1/2017
BBB reports on known government actions involving business’ marketplace conduct.
The Consumer Financial Protection Bureau (CFPB) has filed a suit against Navient alleging violation of consumer Fair Debt Collection Practices, specifically around servicing and collection of student loans.
This matter is still pending.
In response to these charges, the business provided the following statement:
"These allegations are unfounded, as detailed at Navient.com/legalfacts. Navient’s goal is to help customers successfully manage their student loan repayment. We are defending against these false allegations and continue to help our customers achieve financial success."
Overview
Headquarters
Navient
123 S Justison St
Wilmington, DE 19801-5360
BBB Accredited Since: 9/15/2022
Years in Business: 52
BBB Accreditation & Rating
About This Business
Business Details
- Local BBB:
- BBB Serving Delaware
- BBB File Opened:
- 10/17/2014
- Business Started:
- 1/1/1973
- Date of New Ownership:
- 5/1/2014
- Business Incorporated:
- 5/1/2014
- Type of Entity:
- Corporation
- Alternate Names:
- Navient Solutions LLC
- Business Management:
- Mr. Paul Hartwick, Vice President of Corporate Communication
- Ms. Catherine Fitzgerald
Additional Contact Information
- Customer Contacts
- Mr. Paul Hartwick, Vice President of Corporate Communication
- Fax numbers
- Primary Fax: (800) 848-1949
- Additional Phone Numbers
- Other Phone: (888) 545-4199
- Other Phone: (302) 261-5532
- Other Phone: (877) 713-3833
- Other Phone: (855) 284-4879
- Other Phone: (888) 272-4665
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Business Categories
- Loans, Consumer Finance Companies, Loan Servicing, Student Loan Services, Loan Originator
Industry Tip
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