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Business Profile

Propane

Pep-Up, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Reviews

This profile includes reviews for Pep-Up, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pep-Up, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pep-Up, Inc.

      24987 DuPont Blvd Georgetown, DE 19947-2623

    • Pep-Up, Inc.

      24858 John J Williams Hwy Millsboro, DE 19966

    • Pep-Up, Inc.

      PO Box K Rehoboth Beach, DE 19971

    • Pep-Up, Inc.

      32665 DuPont Blvd Dagsboro, DE 19939-4468

    • Pep-Up, Inc.

      32919 Coastal Hwy Bethany Beach, DE 19930

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Jerry V

      Date: 01/20/2025

      This company is horrible. I recently moved in May to DE and had to use Pep up for my heating service. My bill had been averaging 25 a mint until May. While I expected an increase due to cold weather I did NOT expect an increase of 497.00!!!!!!! I called to discuss and was told that they received several similar calls and will call back. THEY NEVER DID. I called back and was told that the person who read the meters was ill and the December reading was not taken. They then stated they used estimates from last year but since I was not here for a year they used average of the surrounding homes which did not make sense and they had a hard time explaining when questioned. They talked in circles first about usage then gallons and they ended up just blaming it on the cold weather. They have no intentions of really resolving this matter. My concern also that the area are mostly retired folks who are also probably getting overcharged and can’t defend themselves. This company is a real scam and one one you should avoid. I continue to fight this perhaps go to the news to get more results. This can’t just happen.

      Pep-Up, Inc.

      Date: 01/22/2025

      Hi Jerry, and thank you for reaching out. We understand your frustration, and our District Manager, Ashlie, is sending a technician out to re-read your meter to make sure everything is correct. The reason you may be seeing an increase in price is because this bill is from November 9 - January 12, and there was a 30 cent increase in price per gallon due to high demand. We do offer payment plans that average your payments across an entire year, which can help alleviate high winter costs. You can find more about that here: https://pepupinc.com/propane-prices-payment-plans/

    • Jerry V

      Date: 01/20/2025

      Pep up in millford de is a HORRIBLE company. They have falsely charged me for heating services without providing an accurate reading. Instead they used average of other homeowners in the surrounding areas and and came up with so logic that did not make sense and could not explain when questioned. My average bill has been 25 for the past 6 months and while I would have expected an increase due to colder weather to have it increased to 497.00!!!!! Just does not make any sense nor could that have explained it. This place is taking advantage of thier custard perhaps those who are older that can’t defend themselves. I can’t tell you how I recommend never using this company or any of its affiliates

    • Joseph W.

      Date: 11/09/2023

      Customer with Tri-gas for 7 years.. No problems. We had a $12 dollar balance with Pep Up.. $12 Dollars !! Came down to our happy place to find they removed our tank with our gas in it. When I called to talk to a rep they said they took back their tank... the value of our gas was use to pay for removal. We did not receive any notice or warning of removal. Wait it gets better... We now need to pay a reactivation fee plus pay to fill another tank. $79 service fee and over $100 to fill a tank. So $12 = Close to $200. Plus the loss of our gas we paid for. Punishment doesn't fit the crime.

    Pep-Up, Inc. is NOT a BBB Accredited Business.

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