Reviews

This profile includes reviews for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spark Networks Services GmbH has 4 locations, listed below.

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  Spark Networks Services GmbH

  874 Walker Rd Ste C Dover, DE 19904-2778

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  Spark Networks Services GmbH

  3300 N Ashton Blvd Ste 240 Lehi, UT 84043-5351

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  Spark Networks Services GmbH

  475 SANSOME STREET SAN FRANCISCO, CA 94111

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  Spark Networks Services GmbH

  1209 Orange St Wilmington, DE 19801

Review Details

• Review fromKen F

  Date: 09/11/2022

  Somehow I got on the Silver Singles spam list and I get email spam messages almost every day. Sometimes 3 in one day. I have tried to unsubscribe many, many times but they refuse to remove me from the list. I never signed up or have even been to that website. This has been going on for several months. Ken F.

  Spark Networks Services GmbH

  Date: 09/14/2022

  Hi Ken, We sincerely regret your frustration. We don't have a record of your email address in our system. Please reach out to our Customer Care team at [email protected] so that they can get some more information from you and help you resolve this issue. Thank you, Silver Singles

• Review fromRob M.

  Date: 07/30/2022

  The company advertises in FB under the premise that they are one of the fastest growing dating sites and they have an extensive application process so they can find “elite singles” in your area. Most of the messages I get are spam and fake profile accounts. You send a smile to a profile and then you wind up with smiles back from multiple fake accounts. Most of the profiles they “match” you with don’t live remotely close. Several hundred miles and some over 1000 miles away. This is a total scam for people to pay a much higher price for a service that isn’t as advertised in my opinion. Again it’s my opinion but I believe they are aware of the bad product and are ok with taking peoples money knowing they will cancel their service. The difference in price for 30 days is like $70 but 6 months is $120 so it makes sense to do the 6 month period. I asked for my money back and they said they would cancel my service after 6 months. Really dissatisfied and feel taken advantage of. I don’t want others to lose money the way I did.

  Spark Networks Services GmbH

  Date: 08/03/2022

  Thank you for your message! I checked your account and can confirm that the matches you are receiving are in line with your preference settings. If you bear with me, I'd like to take this opportunity to clarify the 3 different types of members you see on your profile, which I hope will explain why some of the members may not be meeting your preferences: Matches - these are members that our matching algorithm has recommended to you, based on the results of your personality test and your preference settings. Profile visitors - these are members to whom you have been recommended as a match. You met their preference settings and they visited your profile or initiated contact with you. This means that they may not necessarily meet all your preferences but they are nevertheless still compatible, as per the matching algorithm. Have you met?/Discover profiles - these members are suggested to you as additional, bonus matches. The Have you met? profiles are compatible but do not completely meet your preferences. The good news is that these profiles must all have profile photos in order to be recommended to you! Of course, you can change your settings at any time by navigating to "Preferences" via the menu or the "Matches" page. In order to receive more matches from your area, the first thing I would advise is to make sure that you have marked distance as "very important". Once you have done this, I would recommend that you to revise your other criteria and try relaxing those that are not an absolute must. To adjust your set preferences, log in to https://www.EliteSingles.com and then choose "preferences" in the upper menu. Please be aware though, that our matchmaking considers many different aspects, and if another member for example, has a personality profile that matches yours very well, they might be suggested to you even if they do not match all your stated preferences. Ultimately, how many and which matches you receive, might of course vary depending on for example where you live, what age you are in, and how well your profile and settings match those of other members. We have refunded your membership fee as a goodwill gesture and it should reach you within five business days. Your Premium membership has therefore been cancelled and your profile has changed back into a free, basic membership. Of course, you're very welcome to resubscribe should you wish to become a Premium member again! Please do not hesitate to get in touch if you have any further questions. Best wishes,

• Review fromMeshashe S

  Date: 07/26/2022

  This company is a scam as previously mentioned. I requested to cancel and was told by Kelly that the request was not made prior to the renewal date and that I needed to reconcile my account. I am requesting to CANCEL. I am not paying a renewal fee.

  Spark Networks Services GmbH

  Date: 08/02/2022

  We're sorry to hear you feel this way, Meshashe! Our subscriptions renew automatically unless you cancel them, and this needs to be done via your profile settings on our website, or via the app (depending on the way you purchased), before the renewal takes place. Please do not hesitate to get in touch with our customer care team if you need further information or have any questions. Thank you!

• Review fromBrian V

  Date: 07/26/2022

  This company gives instructions on how to cancel the account but maliciously hides the "CANCEL SUBSCRIPTION" button so that you cannot find it. That cancel button does not exist. Their automated payment renewal system will keep hitting your bank account without ever notifying the account owner that the service renewal is about to take place.

  Spark Networks Services GmbH

  Date: 07/28/2022

  We're sorry to hear that the renewal of your subscription may have been unexpected, Brian! Our subscriptions renew automatically unless you cancel them, and this needs to be done via your profile settings. Our customer support team will be happy to help and answer any questions you may have regarding your subscription or the cancellation process. Thank you!

• Review fromMarjorie M

  Date: 07/11/2022

  This company after initially canceling and asking them to remove my profile completely at same time and being refunded back in Dec 2021. Well they didn’t cancel or delete my profile. Now they charged me a renewal fee of 108.00 that went through my bank acct. I have all my email threads of the cancellation done by Alice Kelly dated Dec 21st. As of July 8 th the new charge of 108.00. Without my authorization. This profile was to be deleted. I wanted it removed completely because of fraud n fake profiles that were reaching out to me. Confirmed by elite singles who were sending me emails of profiles that were reaching out to me that I shouldn’t respond to. So I immediately wanted completely off this site. They keep renewing the membership. Forcing my profile that I don’t want and have emailed several times. On July 8 they sent me a notice that they renewed it and charged me! I emailed same day and they refuse to cancel, remove my profile and refund my 108.00. Charge I give 0 stars. I don’t complain or get upset if I make bad decisions of services I sign up for. This is straight forward fraud and I hope that this doesn’t continue happening to others.

  Spark Networks Services GmbH

  Date: 07/17/2022

  We are sorry to hear that the renewal of your subscription has been unexpected Marjorie. As per our system information you purchased a new subscription this year. Please note, that our subscriptions renew automatically unless you cancel them. Since we did not receive any cancellation request, nor was the subscription canceled online prior to the renewal date, the subscription renewed. Regarding your communication with us in 2021, we have processed your cancellation request and confirmed to you that your profile has reverted back to free membership. The profile has not been deleted back then, as we have not received a deletion request from you or a follow-up request for such action. Please do not hesitate to contact our customer care team if you have any other questions or need further clarification. Thank you!

• Review fromFaye c.

  Date: 06/26/2022

  Just as other customer reviews. This "business" is a scam. I never used this site, they renew without notice.

  Spark Networks Services GmbH

  Date: 06/29/2022

  We're sorry to hear that the renewal of your subscription may have been unexpected, Faye, but the renewal does not take place without our members' authorization. Our subscriptions renew automatically unless canceled, and this needs to be done via the app stores or on our website (depending on the way you purchased). Of course, you can always check our Help Desk for further information or contact our customer support team directly with any questions about your subscription and we'll be happy to help.

  Faye c.

  Date: 06/29/2022

  Scam business with auth replay email. You are sorry for got free money without notice.