Reviews

This profile includes reviews for Amtrak's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amtrak

  1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

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  Amtrak

  60 Massachusetts Ave NE Washington, DC 20002-4285

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  Amtrak

  400 S West St Raleigh, NC 27601-2193

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  Amtrak

  200 N 2nd St Lafayette, IN 47901-1256

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  Amtrak

  110 10th Ave SW Albany, OR 97321-2457

Review Details

• Review fromRenae B

  Date: 05/19/2025

  Zero stars honestly! It's been 10 years since I last rode the train and my GOD!!! The service has REALLY gone down hill! The conductors and attendants were so rude I don't ever want to take the train again!! 3 attendants sat there and watched a little old lady struggle to get her luggage and herself off the train!! And continued to sit and watch me jump in and help her since they couldn't be bothered! The overall attitude of ALL THE STAFF on our way to ***** was like they were all miserable to even be there!! Their announcements were pitifully lacking in enthusiasm or even just basic professionalism! When me and my very pregnant daughter boarded, we went straight to the observation car with our cooler so we could make our sandwiches for dinner. One conductor got on and told us we couldn't have our cooler in there and he haggled my pregnant daughter about sitting up all the way in her seat. She was having a hard time, clearly! There was hardly anybody on the train either it's not like we were bothering anyone whatsoever! The food was inedible!!! Tastes like straight up chemicals and card board and is WAY OVERPRICED!!! Years ago there used to be gentleman that worked on this train!! Now it's a bunch of lazy, no good, autta be ashamed of themselves, half a** conductors! I will be leaving my reviews everywhere!!! And I'll Def think twice before traveling with amrak! I've been a guest rewards member since 2011 and this is just disgusting! I haven't even gotten to the part bout the bathrooms and the tables in the lounge car being filthy! One attendant told a passenger where she could find the spray bottle to clean it herself. Yall wild for these prices and service!!! I will NEVER RECOMMEND AMTRAK!! DO BETTER AMTRAK!!! THIS IS UNACCEPTABLE!!! THE WAY YOU TREAT OLD PEOPLE AND PREGNANT PEOPLE IS APAWLING!!!! SHAME ON YOU!! I will say, the nice young lady attending the snack car was the only one to have a smile and say YOUR WELCOME AFTER BEING TOLD THANK YOU! ****

• Review fromMatt A

  Date: 05/17/2025

  Soooo *************** an effort to check off an item on my bucket list, I booked a round trip from ********** to **** with my sister, both of us train aficionados. We were looking forward to the scenic trek over the Sierras and retrace the path carved out by the pioneers and Chinese labor. Alas, it was not meant to be, as the train was over 5 hours late. Since we had company waiting for us in ****, we opted to simply drive there. This experience reinforced the understanding that Amtrak passenger service is neither dependable or punctual, especially in the west.Our efforts at recovering our costs were similarly disappointing. After applying both a cancellation FEE and a cancellation PENALTY, we recouped only about a third of our original investment, apparently as punishment for inconveniencing them, instead of the other way ********* this juncture, I am still unconvinced that Amtrak passenger service even exists, other than the part which takes your money and is miserly in refunding it.

• Review fromTracy T

  Date: 05/15/2025

  If there were a lower rating, they would get it.

• Review fromRecoe S

  Date: 04/18/2025

  Hello, World I have ridden Amtrak for the First time in my life ******************** is OUTSTANDING. The *********************** and also the ********, ******************* on point. ????. But the **************** is Fantastic. Badge # **** ********, keep up the great work.Thank You for the be ********************* D. *****

• Review fromSophie L

  Date: 03/29/2025

  Amtrak can **** my c*** because I had a family emergency and had to miss my train. It was an EMERGENCY so obviously the last thing on my mind was oh yea lemme cancel my ticket. Called to get a refund and they said it was marked as a no show so no refund. This policy is literally so stupid and makes no sense. *** they just want the money. If they truly cared about their customers they would try to accommodate and actually WANT ME to come back.

• Review fromLynda Kay A

  Date: 03/28/2025

  I joined Amtrak with the help of ****, I decided to cancel my account for personal reasons, he said sure.I got a bill for the account and paid it.Later l was charged a late fee here in *******, they would not cancel my account.I will never never recommend Amtrak to anyone especially senior citizens, I guess *************** thinks we are all stupid and forgetful.What a big disappointment..

• Review fromTanner B

  Date: 03/24/2025

  We had traveled using Amtrak for round-trip travel from **********, ** to ***********, ***We were scheduled to leave CO Tuesday evening, and return to ** by 7:30 AM on Wednesday. Unfortunately, we were caught in a storm along with having equipment issues, and we're unable to complete the trip. We were stuck in the same spot in ******** for ***** hours. During this time we were rarely informed of issues, and it was blamed on weather. At around *****PM (***** hours now in the same spot), we were informed that the train had to be tugged all the way back to ****** for engine repairs. This was the first we heard of faulty equipment being the issue.With this, we were pulled backwards and allowed to get off the train in ********, NE to stay in a hotel. We made the decision to find a rental car and drive back to ****, as the alternative was to wait for the train to get repaired and then hop back on when it finally made its way back through **. This change on travel resulted in over $500 of expenses to get home, along with an additional $100-150 spent to get water and food on the train for meals that we would not have had on the train if we had gotten home on time, or pulled to a stop to get off the train prior to midnight.While Amtrak reimbursed the tickets ($200ish total), they are unwilling to reimburse us for the accomodations we had to take to return home at a semi reasonable time to get back for pets and work. While I understand if weather was the only issue, I would not expect reimbursements. However, with the fact it was an issue with the engine, forcing it to return to ****** instead of docking in NE overnight and then going to **, I would expect any additional travel expenses to be covered by ************************* a result, we will not be traveling with Amtrak ever again, and I would recommend travelers find alternative solutions to travel that are more dependable and accommodating, rather than a company who is unwilling to take accountability.

• Review fromKristy H

  Date: 03/10/2025

  I took a train from ******* to ******** on 2/1. Due to a crash with a car, our train was delayed 5 HOURS. It took about 3 hours to clear the site (which I was able to keep track of because a family member was on scene as the tow truck to retrieve the car), they then said they were now all over service hours, so we had to wait another 2 hours for a driver from ******** to meet our train in ***** to take us back. 2 days later, they emailed me to apologize and offered a full refund. Cool right? They said 2-3 weeks. 1 month later, I called to check on it (after waiting on hold forever and/or getting hung up on a few times while on hold), she found my case number and the approval for the funds, but was unsure why it wasn't going into my account. She assured me she would look into it and call me back (this was last week on Wednesday, 3/5), because they were already closed. No call Thursday or Friday. So I called today and could not get through. I tried to text but they can't help with refunds, so I asked for a call from a supervisor, which they said I had to call. So, i am making a complaint here and hope they see it. At this point, I will be demanding more compensation for this terrible customer service experience.

• Review fromTanese P

  Date: 02/26/2025

  They deserve no star. They sold us down the road with trip protection they kept over $1,000 of our money, and the way the parks dilemma is going we canceled before Amtrak took all our money.Amtrak lies about every thing!!!!!!! Dont travel with Amtrak! ****** *****

• Review fromTerri B

  Date: 02/10/2025

  **************** is horrible. I Planned a solo trip to ***. I first received a very casual call to say that the last leg of my trip had to be changed because of railway issues and they were putting me on a train that would take 2 hours longer!. Well that did not work for my work schedule and I had to make 5 calls to even get a consideration. Then, there was a major snow storm in *** and I did not feel safe taking a solo trip so I cancelled. Well...sorry....too bad...no refund or credit but you can call TRIP MATES to file a claim. After being told that I needed PROOF of everything that AMTRAK told me, the weather, and the railway issue they eventually said...we cannot help you either. Not to mention the RUDENESS of the agents that I spoke with and how rushed each call was. The trip was supposed to be a bucket list item. CHECKED OFF MY LIST. I will NEVER travel Amtrak!