Complaints
This profile includes complaints for Savi's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
Business Response
Date: 12/12/2023
I apologize for any trouble you have experienced using our site. This is to confirm that your account has been deleted as requested as of today and any information entered has been deleted as well.Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account with Savi and paid $60 for services that they have not followed through on. During an application process for the services promised, there was a technical issue, and after opening more than 15 tickets between 9/8/22 and 10/16/22 and being promised on 5 occasions for a call back from a project manager who could assist with the issue, I have not been given a resolution. I called on 10/16/22 requesting a refund because SAVI has failed to deliver on its promises or service, and I was told they would have to open yet another ticket. The two tickets that I think are most relevant are the last two opened: #****** (9/30/22) and #****** (10/16/22). The loan forgiveness application process is time sensitive, and they have robbed me of a month to be able to navigate this process and caused unnecessary stress by being an ineffective business. I should have been given a refund right away when I called on 10/16/22 as I was told when I opened ticket #****** that if I didn't hear back, they would honor that request right away, and here I am still waiting for a refund and for them to close my account. In addition to calling, I also emailed for a refund, and was given yet another ticket #******. Their services are terrible! Lots of opened tickets and no follow through for resolutions.Business Response
Date: 01/19/2023
***. ******** concerns were escalated to *********************************, Assistant Manager of Customer Success at Savi on 10/3/22 in which ************************, in detail, answered ***. ******** questions and concerns and outlined steps ******************* could take to complete her application. There was no response to **. *********** email and a full refund was processed on 10/31/22 in the amount of $60. ***. ******* account remained active for the remainder of 2022 should she have decided to revisit and complete her application through the Savi tool. As of January 1st 2023, her account is no longer active and no further charges will be drawn. A transcript of **. *********** email to ******************* is attached as well as the refund receipt.
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