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Business Profile

Tour Operators

Tauck World Discovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

This profile includes complaints for Tauck World Discovery's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tauck World Discovery has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tauck World Discovery

      10 Westport Rd Wilton, CT 06897-4543

    • Tauck World Discovery

      PO Box 5020 Norwalk, CT 06856-5020

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has been in possession of documents and complaints since mid August.  Asking for extension, is just a stall tactic that should not be granted.  We are waiting for this reply and no concession should be made to them for longer reply time ome, I immediately called customer service and spoke to a representative. She was disrespectful and insulting to me as she challenged everything I said.

      1. Airline tickets: Booked via Tauck, and once completed, would not release our earned miles to us. That is a lot of money in travel points lost.

      2. Tour : The tour was inconsistent with the brochure and the guide said this tour was different in the past and will be different in the future. Many important regional highlights were left out, sped through, or planned poorly.

      3. Hotels : Many Paradors were below acceptable standards. One was a youth hostel another had dark and cold rooms, with mold on the wall and shower door. These were not the luxury hotels sold

      4. Food: Prior to trip, I filled out the diet restrict forms, yet, there was a commotion at almost every included lunch or dinner that what we were to eat! With the connections Tauck has with each of these venues, why weren’t options pre-planned?

      Please help w/ financial refund

      Business Response

      Date: 09/18/2024

      Good Afternoon,

      While there are several disappointments **** ***** has shared with the home office, I kindly ask that I am provided such time to review with necessary management in order to provide an appropriate response.

       

      Sincerely,

      Nickie C******

      Associate Director

      Guest Relations and Journey Preparation Departments

    • Initial Complaint

      Date:02/21/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i AM RECEIVING MAILINGS FROM THIS COMPANY - WANT A STOP - I AM ON A NON MARKETING LIST, HAVE NEVER DONE BUSINESS WITH THIS COMPANY, NEVER WANT TO DO ANY TRANSACTION --- AND DO NOT WANT MORE WASTE . DO NOT KNOW HOW THEY GOT MY ADDRESS [i AM nyc, THEY ARE IN ct] --- CEASE AND DESIST HAS BEEN SENT TO THEM ALSO.

      Business Response

      Date: 02/22/2024

      Good morning,

      I do apologize on behalf of Tauck for this issue.

      However, I do not see any notes in Ms. ******* Tauck profile, where requests have been made, to be removed from our mailings. Usually this is notated and handled in a timely manner.

      This has now been completed but it may take a couple of weeks for the mailing to stop.

      Please let me know if there is anything further I can do to assist.

      Warmest regards,

      Margherita L********

      Senior Guest Relations Specialist

      Business Response

      Date: 02/22/2024

      Date Sent: 2/22/2024 11:35:26 AM

      Good morning,

      I do apologize on behalf of Tauck for this issue.

      However, I do not see any notes in Ms. ******* Tauck profile, where requests have been made, to be removed from our mailings. Usually this is notated and handled in a timely manner.

      This has now been completed but it may take a couple of weeks for the mailing to stop.

      Please let me know if there is anything further I can do to assist.

      Warmest regards,

      Margherita L********

      Senior Guest Relations Specialist

    Tauck World Discovery is NOT a BBB Accredited Business.

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