Reviews

This profile includes reviews for Toluna USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toluna USA has 3 locations, listed below.

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  Toluna USA

  21 River Rd Ste 2000 Wilton, CT 06897-4153

  
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  Toluna USA

  16200 Dallas Parkway Suite 140 Dallas, TX 75248

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  Toluna USA

  PO Box 5703 Hopkins, MN 55343-5703

Review Details

• Review fromHelen M

  Date: 05/09/2025

  I have redeemed a gift card, and when I try to access the link, a message appears saying “Under review”

  Toluna USA

  Date: 05/14/2025

  Hello ****** 
  Thank you for your feedback.
  We were unable to locate a Toluna account associated with the email address provided in your review. To help us assist you further, please submit a ticket through our contact form at ********************************** Our Customer Support team will be happy to assist further.
  Kind regards,
  Toluna Influencers Team

• Review fromRenee H.

  Date: 05/01/2025

  So unethical. I have been completing surveys with this site for a few years. I have spent many hours completing surveys for a few dollars a day. I always am honest and transparent with my answers. I had accumulated approximately 100 dollars worth of Amazon cards. After their site was experiencing difficulties reloading rewards for 3 months they finally restocked. On April 9th I redeemed 50 dollars worth of Amazon cards. I received the link and a congratulations on my rewards however for absolutely no reason the link set under review. I contacted via their site questioning why I was unable to retrieve my cards. I got nothing back for days then finally an AI response telling me how to redeem the cards. It obviously didn’t read what the problem was. Finally after contacting the sure multiple more times a live person responded saying it was under review and they would get back to me. No explanation and this is for points I had already earned. On April 14th I was again told it was still being reviewed. All the while they are continuing to send me multiple surveys daily to complete. On April 29th after threatened to contact the Better Business Bureau as well as local news stations and review sites I was informed via email that my account was suspended. Not only was I not going to be able to redeem my 50 dollars of Amazon cards that were pending, I would lose all the other points I had accumulated in my account as well and it would be closed. They refuse to explain other then it is for quality related reasons. To say that this is unfair , unjust is an understatement. If there was something improper going on why would they have awarded me the points after I fully completed the surveys , congratulated me on my accomplishments and continue sending me additional surveys to complete. At this point this appears to be my only recourse and if ai could prevent anyone else from going through this then it is worth my time. Stay away from Toluna as they are an unethical organization.

  Toluna USA

  Date: 05/08/2025

  Dear Renee,
  Thank you for reaching out. We understand your frustration and sincerely apologize for any inconvenience experienced. After careful review, your account was suspended due to quality-related reasons as outlined in our terms of service. While we cannot disclose specific detection methods, please be assured that such decisions are taken seriously and based on thorough analysis. If you have additional questions, we invite you to reach out directly through our customer support channels.
  We appreciate your past participation and regret any disappointment caused.
  Sincerely,
  The Toluna Team

• Review fromBritny G

  Date: 12/10/2024

  I was doing surveys regularly as I enjoyed doing them and earning the rewards was a nice added bonus. I had cashed out a few rewards with no errors. Come the end of October, I decided to cash out two rewards at the same time. Next day, my account was locked. Two weeks later, receive an email that my rewards could not be cashed out. Tried everything to get into my account with no success. I put in a ticket and flat out asked if they close accounts after cashing out a certain amount of rewards, in which the response was "In order to ensure we receive reliable information from all of our influencers and maintain the high quality standards of our panel, our Data Quality Team does multiple routine checks verifying various data quality points and potentially fraudulent behavioral patterns. Some examples of the various checks performed are: registration checks, the location from which surveys are accessed, proxy usage, device checks and digital finger printing failures, activity and behavior in surveys and many more data points. Besides these panel-level checks, there are also quality checks implemented in each questionnaire we offer (i.e. survey-level checks). I'm afraid we cannot disclose more specific details about these flags and techniques our teams employ in order to detect fraud. Notwithstanding the above, we have decided to give you another chance and reinstated your panelist rights on a probationary basis. Going forward we kindly recommend that you continue to take your time to attentively read and provide careful and thoughtful responses to each question to ensure no similar flags are raised in the future." I made them aware I have always answered screeners adequately and have never engaged in suspicious activity while doing surveys and I am very upset at how this was handled. I also checked my account and it is still not active... Based off the other reviews here, I am gathering that they do in fact do this to decline payment and then blame you. Scammers.

  Toluna USA

  Date: 12/16/2024

  Hello *******  Thank you for your feedback. Our customer support team has responded to you via ticket #1730628.
  If you encounter any further issues, please don’t hesitate to reach out again—we’re always happy to assist.
  Kind regards,
  The Toluna Team

  Britny G

  Date: 12/17/2024

  Yes, you responded via ticket but refused in any way, shape, or form to address why my account was flagged. I know for fact I did everything correctly on my quality checks and surveys, and this came after I tried to cash out two rewards at the same time. Even when I mentioned this concern, and that I was so disappointed at how your company handled this whole situation, I got zero response. My account wasn't fixed, I had to reach out again to have it corrected and even then, no one addressed my concern over how this was handled. Your company avoiding answering my questions or concern goes to show that this really is a scam and you just want to cut people off once they are paid a certain amount. I am actively using my account, earning my points, and redeeming rewards, but if my account gets flagged again for doing simply this, what I am supposed to be able to do, I will be reopening this review.

• Review fromErika S

  Date: 11/19/2024

  I have been doing surveys for this company and then as soon as I was ready to get my ****** reward for 10.00, the company locked me out of my account and I can't even contact Customer Support. It is so so upsetting the amount of time I put into this.

  Toluna USA

  Date: 12/16/2024

  Hello Erika,
  At Toluna, we are dedicated to upholding the integrity of our community and ensuring a positive experience for all our members. As part of our routine panel quality reviews, we identified some flags in your account that do not align with our quality standards.
  As a result, your Toluna account has been suspended, and any accrued earnings have been forfeited in accordance with our Terms of Service.
  We understand this situation may be disappointing, and we regret having to take this action. Thank you for your understanding.
  Kind regards,
  The Toluna Team

• Review fromReenie S

  Date: 08/30/2024

  Believe it or not, I once held Toluna in high regard. That was before they showed their true colors of scam artists. I took their surveys for three years with no problem. Two weeks ago I requested a $25 ****** eCard. Last week, Toluna abruptly cancelled the transaction with no explanation. I didn't understand it but requested instead to redeem $30 of my points to ******* Three days ago, I couldn't log in. Toluna first told me to clear my cache or refresh the page. Then they told me to click " forgot my password" and they would send instructions to reset my password. They sent nothing. Today I get their email saying my account is suspended because of activity against their terms and conditions and they are keeping my payment. What a rotten way to lie and keep from paying anyone! There really should be a way to give "no stars." I'm a senior and the money came in handy for gas, meds, little extras. Please public, if you're reading this look at the reviews saying basically the same thing. This company is dishonest.

• Review fromALICE S

  Date: 06/26/2024

  DON’T WASTE YOUR TIME!!! They are a horrible Company and won’t pay the rewards you’ve earned. They suspended my account when I complained about not paying my rewards.

  Toluna USA

  Date: 07/02/2024

  Hello ******  
  Your account was suspended due to flags related to your survey participation during a regular panel quality check, which raised concerns over your activity, as explained in ticket # *******. However, we understand that mistakes can happen and we are willing to give you another chance. Our customer service team will contact you to resolve this.
  Kind regards,
  The Toluna Team

  ALICE S

  Date: 07/02/2024

  I won’t hold my breath. Just do the right thing and send my PayPal reward to the email address on file! The supposed flags could probably be found on any account you review. I did nothing wrong and completed your surveys in good faith despite the fact that your website is very glitchy. You don’t want to resolve the issue and that is no way to treat a consumer.

• Review fromCristina U

  Date: 06/21/2024

  Scam stay away! Don't waste your time. They are liars, and they just don't want to pay you.
  Please don't use this site. They won't pay you and log you out of your account. This hasn't happened with other sites, so they are liars! F!

  Toluna USA

  Date: 06/25/2024

  Dear ********* 
  We regret to inform you that your account has been closed due to quality concerns, as detailed in ticket #1557138. Our Data Quality Team conducts routine checks to ensure that the information we receive from all influencers is reliable and meets our high-quality standards. These checks are designed to identify and prevent potentially fraudulent behavior.
  We understand that having your account blocked due to these checks can be frustrating. However, it is crucial for us to provide our clients with accurate data, and maintaining these standards is essential to achieving this goal.
  Thank you for your understanding.
  Kind regards,
  The Toluna Team

• Review fromluscia7

  Date: 05/21/2024

  It’s a scam. The cash out threshold is very high and once you attempt to cash out access to your account is denied. If you contact customer service, they say you were flagged for “irregular activity,” and if you ask whether you can contest it or get some kind of explanation you get this message, “Your earnings are now forfeited in agreement with our Site Terms.Thank you for your time with Toluna.”

• Review fromNicole M

  Date: 12/07/2023

  This company is a scam! I completed hundreds of surveys. I accumulated over 35,000 points and chose the ****** $10 reward. After waiting weeks I was told the reward couldn’t be processed and I would be refunded the points. At that time I would have had over 80,000 points. The next day I was unable to login to my account. After exchanging several emails with them trying to reset my password, I was sent an email saying that my account was suspended due to violating their Terms. Don’t waste your time on these surveys!

  Toluna USA

  Date: 12/13/2023

  Hello ******* 
  We deeply regret any dissatisfaction you may have encountered while using Toluna, and we apologize if it conveyed the impression of unfair practices towards our members. Please be assured that fairness remains a fundamental value for us.
  It is important to highlight that we implement rigorous quality checks, and accounts may be temporarily suspended when our systems identify activity that could potentially compromise the integrity of our processes. Consequently, your account underwent a temporary suspension to facilitate a thorough analysis of your account data. We appreciate your understanding of this aspect of our platform. Our team has reviewed your account and has already reached out to you regarding this through ticket #1*******
  Should you have any additional concerns or require further clarification, please don't hesitate to reach out to us. Our support team is ready to assist you.
  Warm regards,
  The Toluna Team

• Review fromDoc P

  Date: 11/21/2023

  I use all points and money from surveys to buy items for the homeless shelter…and winter coats for needy children…just went to use them and found to Luna expired a bunch of them….so basically stealing from homeless needy people. I asked nicely and got…oh well…we will not help…and they knew what i was going to use them for HORRIBLE COMPANY

  Toluna USA

  Date: 12/08/2023

  Dear **** 
  We sincerely apologize for any dissatisfaction you may have experienced while using Toluna, and we regret that it gave you the impression of unfair treatment towards our members. We want to assure you that fairness is a core value for us.
  It's important to note that our points expiration policy is outlined in our Site Terms, and we appreciate your understanding of this aspect of our platform. We have specifically looked into your account and our dedicated support team has reached out to you regarding this matter through ticket #*******.
  If there are any further concerns or clarifications you seek, please feel free to contact our support team. We value your feedback and are committed to addressing any issues to enhance your experience with Toluna.
  Warm regards,
  The Toluna Team