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Business Profile

Hospital

Waterbury Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Services were rendered by Waterbury Hospital on 2/4/2024 emergency services. Eleven months later I am sent a bill and requested that I pay in full. I have made two payments and they are still threatening to send my name to a collection agency even after its paid in full. I have call a half dozen times, always sent to voice mail I do leave my contact information, only to not hear from them at all.

  • Initial Complaint

    Date:03/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Experienced a cardiac event in March of 2023. We attempted to set up a payment plan of $100/month. Billing dept said we were all set. 2 months go by no payment was taken out. We called again, we were informed no payment plan was set up. We provided the date, time & name of person we set up payment plan with. They were able to find the information. Billing dept sent our bill to collections. From Sept until February we went back & forth in collections out of collections. Waterbury Hospital Billing finally set up a monthly payment plan of $402.51. We explained we cannot afford 402.51, we can afford $100/month. If we have more we'll send more. Waterbury Billing answer was "Pay it or get a lawyer"We are not trying to get out of paying. We've been trying to set up a payment plan since last summer. Waterbury Hospital incurred a data breach, perhaps that can explain some of the delay, but it's been almost a year since the cardiac event. Being told "pay the $402.51 or get an attorney" is threatening, unprofessional & just plain mean. Can you please help us reduce the monthly payment to $100? We're both disabled & doing the best we can. Thank you for taking the time to read this. Any help will be appreciated.

  • Initial Complaint

    Date:05/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ***

    Business Response

    Date: 07/05/2023

    Good Morning,

     

    In regards to complaint *************** we have contacted the patient and have expedited a refund to him.    We have also notified our vendor, who handles our patient call center, of the complaint and requested re-education & additional customer service training be done for this staff member.

     

    Please let me know if there is anything further you need from me.

     

    Thank you for your time.

     

    Jacqueline G*******

    Patient Financial Services Manager

    Waterbury Hospital

    Phone: 203-573-6238

    Cell: 203-519-4835

Waterbury Hospital is NOT a BBB Accredited Business.

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