Reviews

This profile includes reviews for Ticket Software, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ticket Software, LLC

  75 Gerber Rd E South Windsor, CT 06074-3202

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  Ticket Software, LLC

  12605 W North Ave Brookfield, WI 53005-4629

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  Ticket Software, LLC

  75 Gerber Rd E Ste 107 South Windsor, CT 06074-3202

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  Ticket Software, LLC

  1025 W 20th Ave Oshkosh, WI 54903

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  Ticket Software, LLC

  75 Gerber Rd E #101 South Windsor, CT 06074

Review Details

• Review fromAngie V

  Date: 01/16/2024

  DON'T MAKE THE SAME MISTAKE I DID! If I could give zero stars I would! I hope more people read these reviews and do their research. Big time scammers. Their link says ************* they are not ************. They charge 4x the regular price of a concert ticket! I know when shows are opened people are on their phones in a hurry and click on things fast. Take your time and read everything!

  Ticket Software, LLC

  Date: 01/21/2024

  Thank you for your review. We are very sorry you are not happy with your purchase but there is no error on our behalf. Eventticketscenter.com is a resale marketplace that has several disclaimers advising tickets are being resold. It is the client's responsibility to review all information provided. We are not affiliated with **************** and we make no such claims. We are not liable for a client selecting our website versus a primary market website or the venue itself. We make no attempt to disguise our business model as anything other than a resale ticket website. In addition to the multiple disclaimers available throughout the purchase process, we have a statement above the Place Order button that reads "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value. By clicking "Place Order," you are agreeing to Eventticketscenter.com's terms & policies. All sales are final." Your tickets were delivered in accordance with the policies and you may use or resell them at your discretion.

• Review fromAndrew G

  Date: 11/02/2023

  Do not make the same mistake I did trying this company. They are fraudulent and scammers. Never received my tickets via email. Refused to refund me. They even were able to send me photo shopped screen shots with time and date stamps. Do not bother with this company spend elsewhere. Don’t make the same mistakes I did. There’s a good reason they block yelp and google from having reviews. Absolutely miserable experience and waiste or time. The owner of this company should be criminally charged. Some people actually have to work for their money rather than stealing it via internet scams.

  Ticket Software, LLC

  Date: 01/08/2024

  Thank you for your review. We're very sorry to hear you had trouble with your email but there was no issue with your purchase on our behalf. Your tickets were delivered within twenty minutes of purchase and you were sent notification of this. Additionally, your purchase receipt's 'Track My Order' button would have been updated accordingly after delivery and provided you access to your tickets as well. Further, since your tickets were distributed via Ticketmaster.com, you would have receive notification from them directly as well. If there was any need for assistance in accessing your tickets properly, we are available daily through multiple communication channels for all needs and it is the client's responsibility to contact us. We do not control if or when a client accessing tickets or if/when they contact us, if needed. Our records indicate we were not contacted until the day after the event, at which time we could not assist you in accessing the tickets. We are sorry to hear you feel what was provided to you was photoshopped in some way but we can assure it was not; it was simply a record of the facts.

  Andrew G

  Date: 01/09/2024

  Well it must be an absolute coincidence than that there are dozens of other **** near identical reviews of your company. Your mother did teach you it's wrong to steal right? Some people actually work for their money! I was never sent emails with my tickets. I even called ticket master who made it very clear you were already on a "black list" with them and they never had anything to do with this transaction. You were conveniently closed at every time I tried to call. And the screen shots you sent me were clearly edited. I have had the same email address for 15 years, and have never simply just not received something from a vendor. How convenient I received your photoshopped fraudulent emails of the first ones that never sent within minutes but the ones containing my tickets were never sent. If i really cared about $300 I would take you to small claims court over this, but it's an absolute waist of my time. Karma will catch up with you. I did very quick simple research on your company that has 2 employees, the thief of an owner and his rude unhelpful and uneducated wife. still waiting on a call back from your "customer service rep". Your entire company and life is a fraud. Congratulations on stealing from hardworking consumers. I'll swing by your office next time I'm in CT to say hi! The ******** profile picture of the owner with a small child and drugs on the table is heartwarming too!!!

  Ticket Software, LLC

  Date: 01/09/2024

  Please remember that we do not have any affiliation with ****************; they are simply the ticketing distribution platform chosen by the event organizers. They would have no records of any details of purchases made with us. This does not, however, mean they do not have records of a ticket transfer performed by their own platform, which we do have record of as well. We have no control over your email account or any issues you may have with it as it pertains to incoming emails from either **************** or our own website. If you did not receive your emails from either company, we do recommend you review your email settings. While we are sorry to hear you disagree with the information we provided to you, that is entirely your right and is not indicative of the authenticity of said information. We are unsure where you may have contacted as we only have record of a single phone call made to our company on 11/2/2023 from the number entered during checkout and we answered and assisted you. Regardless, we are available daily through multiple communication channels including phone, website chat and email to provide clients with the fastest assistance at their preference. There was no error with your purchase on our behalf.

• Review fromEmily G

  Date: 10/17/2023

  Not even worth the 1 star. Refused to give money back. All sales are final regardless to when you cancel. I cancelled months in advance. What a scam.

  Ticket Software, LLC

  Date: 01/08/2024

  Thank you for your review. We are sorry to hear you have confusion regarding a final sale policy. The final sale is disclaimed during checkout and outlined in the full policies you agreed to when placing the order. If you cannot use the tickets you purchased and received as you had intended, while we are sorry to hear that, it would be your responsibility to recoup funds if needed by using one of various reselling marketplaces availability to you.

• Review fromJed L

  Date: 09/13/2023

  Scam website - When I believed to be utilizing ticketmaster (In fact that was my google search, I was directed to Ticketfaster - The scam is that they hope that customer purchasing tickets doesn't notice, completes the transaction and does not read to small print in which they state no refunds. Because Billy Joel concert is extremely popular the customer is under the gun to buy tickets for fear of sell-out. Thus the scam is complete. After purchasing I immediately contacted customer service. While holding for 45 minutes I googled Ticketfaster and it was immediately apparent that they are not legit. I believe that in some cases they actually do supply legitimate tickets to maintain some semblance of credibility, however there are numerous reviews supporting that the opposite occurs. Beware, they also do business under different names as well. As I am writing this I googled ticket master and the first site that appeared was ticketsonsale.com. Interestingly the content and appearance of this site is/was identical to Ticketfaster. It looks credible but clearly it is not.

  Ticket Software, LLC

  Date: 01/09/2024

  We are very sorry to hear that you did not intend to purchase with our website but please not that we have no control over how any client may arrive to your website. We are not responsible for a client selecting our website over any other during a personal google search; nor would any client be directed to us from any venues, artists, teams, or Ticketmaster.com. Our website name is displayed in the address bar of your internet browser after selecting our website and is displayed throughout the purchase process. While we are sorry to hear that you thought you were on ****************, that is beyond our control. Additionally, our website's content and appearance, as claimed, is not identical to a ***************** website you may have found in your search as well. It should be noted that ticket purchase websites such as Ticketmaster, ourselves and this **************** may fundamentally have the same purpose and function (listing events and tickets) each content and appearance is unique to its own website. Our records indicate that your tickets were delivered in accordance with the policies and we hope you enjoyed the event.

• Review fromMeagan C

  Date: 08/25/2023

  I ordered concert tickets from TicketNetwork in January 2023 for a concert that was on 8/24/23. The order summary said I would have the tickets on 8/23/23. On the morning of 8/24, I still didn't have them so i sent an email to customer service. He said I will get them when the office opens. At 4:30pm I received an email saying that the tickets had been transferred to me and that I would get another email to claim the tickets. I never got this other email. I contacted them to let them know and after an hour and a half of dealing with them I was told that they can't re-transfer the tickets to me if I never got them. We had also started driving to the concert while I was talking to them on the phone because the concert was 45 minutes away and we were hopeful that this would be resolved by then. So not only did I lose over $400 from not getting the tickets, but I also wasted gas/money to get there and not be able to go to what was said to have been an amazing show. BEWARE OF TICKETNETWORK. I also think it is absolutely ridiculous that they don't "send" you the tickets until right before the show. I shouldn't have had to go through this panic 2 hours before it started.

  Ticket Software, LLC

  Date: 01/09/2024

  Thank you very much for your review. While we are very sorry to hear you may have had an issue with your email account, we do have records that your tickets were transferred by your seller in accordance with the policies via ***************** Many people unfortunately find their transfer offer in their spam, junk, or deleted folders. However, we do not control how your email account is automatically filtered. As a client service courtesy, we requested that tickets be recalled and retransferred prior to the event. Sadly, such requests are not guaranteed to be completed.

• Review fromHarold S

  Date: 06/19/2023

  I heard **** ****** was going to be at ****** **** ****** Aug 18th. My daughters said there going on sale Friday June 18th. I googled early in the morning **** ****** at P***** ***** Immediately a seating chart came up. It said $79 so I bought 4. When I got a conformation it said ******** ****. I freaked out because I googled **** ****** at ****** ***** *t now where said ******** ****. I live in ******. I tried calling this so called company Ticket faster but not one would answer. I finally reached some chat room. A person name Sena answered the chat. I explained the situation. I have not idea how ******** **** got into the equation all I needed was for her to cancel the purchase and i would call ******* **** directly. She said I'll send you a voucher and you can go back on her site and buy the right venue. So I went back on and tickets came up for **** ****** for ******* ****. Now they were showing $160. Really skeptical now I called ******* **** directly. They told me sir the tickets go on sale by clicking ****** **** only and not until noon. He said we only use Ticketmaster and stub hub for all out concerts. He said sounds like you've been scammed. I had to go t ****** **** site and was able to purchase 4 tickets they were each $70. The ****** event sold out in 5 minutes. I was lucky to got 4. I went back on Ticket faster at 4:00 and they were still showing they had tickets for ******. Now I knew it was a scam. I finally found a number for ticket faster. I talked to some guy and he told me we have you a voucher. I said ****** **** said that wouldn't of worked they don't use ticket faster and they weren't selling them earlier then noon anyway. I put the tickets in affirm so I don't start paying in the $450 until next month. I'm headed today to discuss it with my bank.I reached out to my attorney. He's looking into it. Hopefully if this is even a legit company they do the right thing and cancel the transaction. At this point no one is out any money. Live and learn

  Ticket Software, LLC

  Date: 01/09/2024

  Thank you very much for your review. Please be advised that we, as a secondary ticket marketplace, are not affiliated with any venue, artists, teams, etc. As such, our inventory will be different at any given time. Sometimes, tickets may be available on the secondary ticket market before they're available on other sites. This happens because ticket-selling companies often have special access to ticket sales that other people don't. Maybe they (or, more accurately, one of their employees) is a member of an official fan club with a sneak-peak access to ticket sales. They could simply have season tickets or connections within the industry. We specialize in hard to get tickets and try to provide you the earliest possible access. We are very sorry to hear there was a personal error with your ticket purchase. Our records indicate you accepted the courtesy voucher offer to make a corrected or future purchase we extended to you and you may use your voucher, if you have not already done so, at your discretion until expired. If you need any assistance in doing so, please contact us.

• Review fromDianne R

  Date: 05/29/2023

  TicketsOffice also known as Ticket Software is quite deceptive, if not outright fraudulent. I purchased tickets for a ************ ***** ***** show on May 14, 2023 thinking that I was purchasing from the ** ************ ***** ****** The show is scheduled for December 2, 2023. At the end of the transaction I printed the Order Summary. The company name did not appear on the order summary and no payment receipt was sent to the email account provided. If not for information about the company on my ******** ******* statement, I would not have known to whom I paid $1, 078.04. When I called the company on May 28, 2023 inquiring about the payment receipt, the receipt was generated while I was on the phone and sent immediately. However, I expressed concern about the ticket delivery date which is just one day before the show. I was advised that I would get a total refund if the tickets were not available. This is unacceptable. My family would be traveling to *** **** from out-of-state. A refund will not cover travel, hotel, and other expenses. Since the tickets have not been delivered, I requested to have the order cancelled on May 29th. After speaking with a representative for 25 minutes, Ticket Software refused to cancel the order. I subsequently found out that the tickets to the opera are not available for purchase from the ** ************ ***** House until after June 16th. I resorted to having ******** ******* dispute the charges which may take up to 8 weeks. I will need to purchase another set of tickets to ensure access to the opera for the Dec 2nd show. The URL is noted as TicketNetwork™ | Concert, Sports, Theater and Music Festival Tickets. I advise anyone not to use them!!! Just as others have stated, I would give them a zero if possible.

  Ticket Software, LLC

  Date: 01/09/2024

  Thank you very much for your review. We are terrible sorry to hear you had difficulty in retrieving your purchase receipt. It should be noted that receipts are only 'generated' upon purchase and are delivered to the email address as provided during checkout and may take up to a few minutes to arrival, sometimes in a junk / spam folder. Clients may contact us for copies, if needed, which it seems you did and we appropriately provided you with one. Our refund guarantee is outlined on our website and in our full policies at all times, including during order placement, and states that tickets will be delivered in time for the event. We do no guaranteed delivery for personal preference or travel plans, though it should be noted that delivery can occur anytime after the purchase has been completed, depending on ticket availability. Additionally, we do not refund any expenses related to a client's attendance to their event but rather only the items purchased with us that we are responsible to provide. Our records indicate that tickets were delivered as soon as they were available and accessed; well in time for the event. We hope you enjoyed ************ ****** * * *** **** *** ***** ** ******* **!

• Review fromJanet I

  Date: 05/19/2023

  This company is not legit and will steal from a baby. I was gifted from my husband 2 tickets to **** **********. This was a birthday present Come down to 2 days before the event and all the sudden our tickets are cancelled with some lame *** 3rd party reason. This company is low life pcs of **** who take from legit hard working citizens who actually WORK FOR THEIR MONEY INSTEAD F STEALING FOR A LIVING YOU LOW LIFE WORTHLESS PCS OF ******

  Ticket Software, LLC

  Date: 01/09/2024

  Thank you for your review. We are terribly sorry to hear there was an issue with purchase. As per our guarantees and policies, since your purchase was not able to be fulfilled as intended, your purchase was fully refunded. While issues with tickets can occur on rare occurrences, they do unfortunately happen from time to time and there are various possible reasons. Rest assured that refunding is a last resort as we do try to provide comparable or better seating than purchased when tickets as purchased as not available for whatever reason. Sadly, as in the case as yours, replacements are not always available for offer and a refund is the only recourse. We understand the frustration and inconvenience a refund caused. We can only sincerely apologize and hope you would provide us a future chance to show why we do have many happy, returning customers that use our exchange for all their ticketing needs.

• Review fromJoanne L

  Date: 05/13/2023

  If I could give them a zero I would ! Beware ! Do not buy any tickets especially concert tickets from this site. Everything is a FAKE and a SCAM. Tickets should be verified from the sellers before they take our money! And ****** ***** and her company should try to make amends to all the kids that have been scammed , they are super disappointed and sad to miss her performance.

  Ticket Software, LLC

  Date: 01/09/2024

  We are unable to locate any orders under the information provided here. Please contact us directly to address any concerns with a specific order. All of the tickets in our inventory are real tickets to actual events and tickets listed on our marketplace are guaranteed to be legitimate and valid for use and we back that with a 100% money-back guarantee.

• Review fromMolly G

  Date: 04/17/2023

  This was a total scam, they would not give the tickets I purchased, instead, they switched them at the very last minute, and when I asked to see the monetary value difference, they cancelled my order all together for a show I had scheduled for 4 months.

  Ticket Software, LLC

  Date: 01/10/2024

  We appreciate you taking the time to leave a review. Our records indicate that your concerns were addressed at the time via email. Your purchase was never cancelled and indeed we attempted to assist you in adding an additional ticket to your purchase as requested. While we could not successfully add a ticket, you were delivered the tickets you accepted them for your event. We hope you enjoyed them!