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Business Profile

Racks

Thule, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thule, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Thule, Inc. has 2 locations, listed below.

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    • Thule, Inc.

      42 Silvermine Rd Seymour, CT 06483-3907

    • Thule, Inc.

      1 American Ln Greenwich, CT 06831-2560

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Rob C

      Date: 11/11/2023

      Never written a review before but since this warranty claim was started initially in late August with the store Cap It I bought my t2 rack from in May of this yr and warranty was just satisfied recently. Cap It told me Thule would respond quickly within 24hrs. 6 days later the store got back to me suggesting sending me hardware which would not fix my issue. I called Thule but was told I would have to make my own warranty claim, even though I was in another province at the time. So as soon as I got back I made my own warranty claim Sept 14th and a week later Thule agreed and sent out parts in no rush which took another 2 weeks. To my disappointment they only sent me 1 bolt of the 8 I needed. So i contacted them again to inform them of their mistake. They apologized and you would think they would send them priority then but no... Two weeks later I recieved appropriate hardware and have been recieveing one bag of hardware almost every week since accounting for 6 different deliveries up until last week. They stopped corresponding via e-mail completely so I had to call 3 weeks ago to ask them to stop sending hardware and have recieved one delivery since. As they still would not answer e-mails, I called Monday November 6th to ask them to stop sending hardware again... But we ll see what happens. Terrible customer service, warranty claim department and obviously something wrong with shipping. August 26th to November 6th that's a long time to not have my recently bought rack.

    • Concerned C

      Date: 08/27/2023

      This company manufactures and sells the Sportrack cargo box, made for the top of vehicles.... this is the worst, weakest, flimsyest box on the market. We are so sorry we purchased it since it feels unsafe.

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