Reviews

This profile includes reviews for Shuttlefare.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shuttlefare.com LLC

  222 Old Boston Post Rd Old Saybrook, CT 06475-2229

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  Shuttlefare.com LLC

  2275 Corporate Cir Henderson, NV 89074-7719

Review Details

• Review fromLisa S

  Date: 08/19/2024

  ** Let me start off by saying PLEASE do not book anything from this company**
  This is the absolute worst company to book any transportation needs!! I promise you they will take your money and not accommodate any unforeseen travel plans!
  In July, I paid for Transportation from **** ********** airport to a hotel. unfortunately, My family’s flights were rerouted due to airplane issues so basically we did not show up To the airport at the time I scheduled for a pick up…
  I was at the airport, trying to rearrange A new time for pick up… They specifically told me they could not change anything, because the people who were going to pick my family members up, still needed to get paid!
  I then asked for a refund because after several attempts with dealing with their unprofessional customer service, I realized I was not getting anywhere!!
  This all happened In the very beginning of July… I have filed a dispute with my credit card company, but unfortunately, it takes 90 days to resolve so guess what… My $300 is still tied up with Shuttlefare??
  Again, please do not book with them. They are horrible at any type of accommodations!!!

• Review fromJennifer B

  Date: 01/25/2024

  Beware of this service! They changed my reservation one day before travel for 3 times the amount quoted. In the return trip their ONE service line was not able to even answer my call little line alter my pickup time. There’s NO CHAT on their website tho they advertise so.

• Review fromTheresa R

  Date: 11/09/2023

  Shuttleface scammed me out of $139.72. I booked and prepaid for round trip shuttle from my home to the airport. There were no issues on the trip from my house to the airport but on the return trip home the driver did not pick us up at the airport. He had all of our flight information, time of landing, flight number and gate. When I talked to him he said he could not wait more than a few minutes because our flight was late and he would not call another driver to pick us up. I had to use and pay for another service to take us home. Over the past few months I have talked to and emailed numerous people at Shuttlefare, got the run-around of which company is responsible to refund us. Now they have my phone blocked so I can't call. Do not use this service, they will take your money and you will be left without service with no recourse of refund.

• Review fromjohn j

  Date: 02/26/2023

  Shuttlefare.com is not an agent of booking for our local transportation service, *****************
  However they book, receive credit card info, do not remit payment nor information about bookings to Rapidshuttle.com. The owner of **************** had never brokered an agreement with Shuttlefare.com. Still folks book rides thinking this is a legitimate agent, then show up at our airport expecting transportation. The show us the booking on their phone copy and we have to explain that they have been scammed and to contact their credit card company immediately to have the charge reversed. Since we receive no notification or revenue from Shuttlefare.com, we are forced to charge for services in person and often times the customer thinks WE are scamming them. This is unconscionable. Their service phone line goes unanswered but did get a call back from someone out of the country that left a message. Called back and no answer again.

• Review fromTara B

  Date: 11/12/2022

  I paid ShuttleFare.com 2 months in advance to pick up 20 guests from my wedding and shuttle them to the airport. I even called 1 week prior to the event to confirm. The morning my guests were suppose to be picked up, a guy left a voicemail that said they couldn't pick up my guests because we were on an island and they don't cross ferries. They knew the location for 2 months and left me a voicemail the day of?! I called them back and organized it so that if I got all the passengers across the 10-min ferry, they would pick them up at the very terminal on the other side. I put 20 guests into 6 cars, drove them to the ferry, where they crossed and waited for the shuttle for over 2 hours. The shuttle never arrived. Shuttlefare.com stopped answering my calls. They left 20 people stranded—most of them missed their flights, some had to stay overnight near the airport. I had to call 2 weeks later, after my honeymoon, to get my refund another 7-10 business days later. They didn't even respond when I asked for compensation for taxis, hotels, and missed flights. Shuttlefare.com is unreliable and will leave you stranded. Don't make my mistake.