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Business Profile

Furniture Stores

Bob's Discount Furniture LLC

Headquarters

About

About This Business

With over 140 stores throughout 22 states, you’ll find stylish and affordable living room sets, bedroom furniture, mattresses, rugs, dining room sets, and décor to make your house a home. From the moment you walk into a Bob’s Discount Furniture store, or begin to shop online, to the final delivery of your new furniture, we’re here to support you and instill confidence that you’ve made an excellent choice. 

Products and Services

Living Room, Bedroom, Dining Room, Kids Room, Home Office, Mattresses, Bedding Sets

Photos and Videos

Business Details

BBB File Opened:
3/26/1993
Business Started:
3/30/1991
Business Started Locally:
1/20/2013
Business Incorporated:
12/20/2013
Type of Entity:
Corporation
Alternate Names:
Bobs Discount Furniture LLC
Business Management:
Mr. Robert Kaufman, President
Ms. Nicole Theriault, Manager of Customer Care
Mr. Dean Lotufo, Vice President of Finance
Mr. Bill Barton, CEO
Ms. Ericka Lucas, Vice President of Customer Care
Mr. Antonio Perez, Sr. Director of Customer Support

Additional Contact Information

Principal Contacts
Mr. Robert Kaufman, President
Fax numbers
Primary Fax: (860) 887-9913
Other Fax: (203) 740-3526
Other Fax: (203) 337-5156
Other Fax: (203) 891-2115
Other Fax: (203) 324-8006
Additional Phone Numbers
Other Phone: (860) 645-3208
Other Phone: (860) 474-1200
Other Phone: (860) 474-1241
Other Phone: (860) 620-1650
Other Phone: (203) 740-3800
Other Phone: (203) 337-5100
Other Phone: (203) 799-9010
Other Phone: (860) 739-8426
Other Phone: (203) 324-2727
Other Phone: (860) 666-5640
Other Phone: (508) 853-4614
Other Phone: (201) 265-0698
Other Phone: (774) 328-3333
Other Phone: (781) 231-8061
Other Phone: (781) 801-1200
Other Phone: (508) 915-5000
Other Phone: (978) 458-2557
Other Phone: (508) 656-1010
Other Phone: (781) 341-3136
Other Phone: (413) 732-4200
Other Phone: (781) 404-1140
Other Phone: (207) 523-1100
Other Phone: (603) 888-6213
Other Phone: (603) 893-2010
Other Phone: (603) 474-2771
Other Phone: (888) 757-7747
Other Phone: (908) 821-1261
Other Phone: (732) 823-3000
Other Phone: (973) 785-0159
Other Phone: (732) 218-1020
Other Phone: (516) 408-1190
Other Phone: (631) 386-1020
Other Phone: (516) 632-1400
Other Phone: (845) 627-0823
Other Phone: (631) 240-1050
Other Phone: (845) 296-7115
Other Phone: (914) 202-1200
Other Phone: (401) 304-1101
Other Phone: (301) 832-3820
Other Phone: (240) 242-8900
Other Phone: (571) 451-1200
Other Phone: (301) 542-1847
Other Phone: (443) 878-1160
Other Phone: (443) 330-3891
Other Phone: (732) 677-7742
Other Phone: (856) 481-1730
Other Phone: (570) 704-4320
Other Phone: (484) 471-4920
Other Phone: (215) 904-1676
Other Phone: (267) 599-5915
Other Phone: (412) 446-4494
Other Phone: (412) 349-4920
Other Phone: (708) 933-8950
Other Phone: (630) 635-5002
Other Phone: (219) 796-0370
Other Phone: (609) 453-3300
Other Phone: (518) 362-8080
Other Phone: (631) 548-1757
Other Phone: (717) 724-1541
Other Phone: (610) 985-7600

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Refund and Exchange Policy

Customers can cancel their order for a full refund at any time up until the day of delivery or pickup. Once furniture is accepted it can only be returned under the following exceptions: If an item has an unserviceable factory defect within one year it will be replaced. Accessory items such as rugs, lamps, bed protectors, pillows and pillow protectors may be returned for a full refund within three days of receipt if they are in like-new condition. If you are not happy with your mattress after sleeping on it for 30 days, you may exchange it. Mattresses are refundable within 90 days of the original receipt date . For our full return and exchange policy, please visit mybobs.com/returns-and-exchanges.

For coverage against most accidental stains and damages, choose Bob’s Goof Proof Protection Plan. Learn more at mybobs.com/goof.

For any refund, except as otherwise noted, we will credit the same credit card account on which you charged the original transaction, or we will mail you a refund check from our Home Office within 10 business days if you made your payment by cash, check, traveler’s check, or money order. We can only issue checks to the person(s) listed as the sold to party on the original sales order.

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