Reviews

This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bob's Discount Furniture LLC has 222 locations, listed below.

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  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
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  Bob's Discount Furniture

  3050 Middle Country Rd Nesconset, NY 11767-1072

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  Bob's Discount Furniture

  2500 Central Park Ave Yonkers, NY 10710-1133

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  Bob's Discount Furniture LLC

  3 Mill Creek Dr Secaucus, NJ 07094-3615

  
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  Bob's Discount Furniture LLC

  72-25 Woodhaven Blvd Glendale, NY 11385-7957

  

Review Details

• Review fromTwanna L

  Date: 05/23/2025

  I had an excellent experience with the customer service and delivery. The delivery was on time, and I love my recliner sofa set.
  

  Bob's Discount Furniture LLC

  Date: 05/27/2025

  Hello Twanna, we are so happy to hear you had a great experience with our customer service and delivery team, we aim for customer satisfaction! We do hope you enjoy your new furniture.

• Review fromPravakar N

  Date: 05/22/2025

  The goof proof is useless and doesn't cover anything. Will stay away from Bobs furniture
  

  Bob's Discount Furniture LLC

  Date: 05/27/2025

  Hello ********, we are very sorry to hear of the concerns that you are having with your merchandise. The merchandise purchased from us here at Bob’s holds a one year warranty against manufacturing defects.
  The Goof Proof protection is a plan through a third party company, Guardian. Guardian covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and they must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise.
  Guardian has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet your expectations. Thank you for understanding.

• Review fromJoseph S

  Date: 05/22/2025

  I bought some beautiful furniture from this company. I also purchased Goof Proof coverage which is Guardian Insurance. They are denying my claim because I do not know how the damage occurred. On the Bobs website it says that my specific damage IS covered. Now because the furniture was bought 13 months ago and people at Bobs no longer want to help me.
  

  Bob's Discount Furniture LLC

  Date: 05/27/2025

  Hello ******* It seems as though you are not satisfied with your experience and have concerns. We want our customers to be happy and would really appreciate the opportunity to see what we can do to make this right. Please send us an email at ***************** with your account information and complaint details and we will be happy to look into this for you. Thank you!

• Review fromClaude G

  Date: 05/20/2025

  Delivery service is the worst. They lie to save work and get home faster. They delivered my furniture to the wrong address, (Their mistake. That was my address not the delivery address) and when they called me I gave them the correct address only to find out that because they waited 15 minutes, they had to go and I had to start the whole delivery schedule from scratch. Go to the store, speak to the manager etc. The driver lied because when they called me I picked up the phone and gave them the right address. They just wanted to avoid one stop for the day. Terrible after I wauted a whole day for their arrival!
  

  Bob's Discount Furniture LLC

  Date: 05/27/2025

  Hello ******* thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We do take these complaints very seriously and will be sure to have the concerns addressed internally with our teams. We have been able to access your account and we do see that your order was able to be rescheduled and everything was delivered into the home on 5/23/2025. We do hope you are enjoying your new furniture. Thank you for bringing this to our attention.

• Review fromLee T

  Date: 05/20/2025

  I have had nothing but problems with my couch! We noticed that there are holes in the underside where metal parts of the recliner are piercing it and when we sit on the reclining ends it feels like you’re tipping outwards to the sides. A service tech was sent last month and he said that the frame was bent on both ends and it was a manufacturer’s defect. It’s still under warranty and he was shocked that I hadn’t had the couch for even 6 months. He ordered the frame and left. The frame was delivered ***** and a different tech came out to do the repair. At first he tried saying that the back part of the couch was just not on right and that was the problem. He then tried the electric recliner and heard the grinding and decided to change the frame after all. He tore the couch apart and then realized that the wrong frame was ordered. He told me that the holes are normal and they wouldn’t fix them. When calling the service number he called a ******** number on my phone instead. I’m waiting for my phone bill to see if I’m charged for it. He Also left the couch out in the middle of room and I am unable to move it back where it was myself due to having surgery. He also said he didn’t have room in his SUV to take the frame and left it in my foyer for me to dispose of. I called the store and they decided to replace the couch. Delivery came today and swapped one piece, took pictures of the rest and lied to say they exchanged it all. I have Ring doorbell footage showing what they carried in and out. After being on chat with customer service for over an hour and being told that I’m a liar they ordered the other 3 pieces again even though the 3 from today are still on the truck. At this point I’m beyond disgusted and don’t even want the couch anymore! I was told that because I leased through Acima if I return the couch I’ll still be responsible for the cost. I’m having trouble with them which is another story, and from what I’ve been told repeatedly, total separate.
  

  Bob's Discount Furniture LLC

  Date: 05/21/2025

  Hello **** thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We do take these complaints very seriously and will be sure to have the concerns addressed internally with our teams.
  We have been able to access your account and we do see that the exchange of the Renegade sectional has been rescheduled for this Friday 5/23/2025. We do look forward to having this concerns taken care of. Thank you for bringing this to our attention.

• Review fromDereck N

  Date: 05/17/2025

  Absolutely clueless, careless and belligerently ignorant and dishonest staff. Sent two technicians to investigate our house at 7:30 in the morning even though they KNEW they had the wrong part that we didn’t need. Ordered original part for our couch but had it relayed by a whole MONTH. Countless phone calls batting staff to do their darn job but they simply don’t give a damn. It was even a struggle to get a technician to even look at our broken usb port on my couch. Absolute joke of a franchise and store. Please do yourself a favor and RUN from this cesspool of a business

• Review fromMansoor K

  Date: 05/13/2025

  I honestly can't even describe in words just how awful this service is. They are literally THE WORST RETAILER out there ever!
  Their delivery service is EXTREMLY HORRIFIC. And that's not an exaggeration. IT IS HORRIBLE. They NEVER deliver on their committed dates and their committments are so poor that it'd make even the worst retailers look like the best service out there.
  Their customer support is pathetic! They have no idea what they are talking about! Ever! It seems like a monkey business being run by idiots who don't know the basics of running a business!
  Listen to the reviews people! This is a horrible horrible company and you really should look at other options!
  NEVER BUY from Bob's if you want to retain some sense of sanity!!!
  

  Bob's Discount Furniture LLC

  Date: 05/21/2025

  Hello *******, We are very sorry to hear of the trouble you had with your recent purchase from us here at Bob’s. We have been able to access your account, and we do see that your concerns were addressed with our customer care team. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.

• Review fromPaige F

  Date: 05/13/2025

  Terrible, I would not recommend Bob's to anyone. I purchased a couch, dining room table and a full bed set. The bed set came damaged. The headboard had barn doors on it. there is no way the delivery drivers could of missed this. They still installed it and we were in the middle of moving that day so I did not see it prior to them leaving, a family member pointed it out to me later that day. I tried to get a hold of them and only could via a text chat and they basically told me they were looking into it and never responded to me. I then tried again on that Monday (2 days later) and they were able to schedule a replacement later that week. When the replacement headboard came it was also damaged. The delivery drivers this time pointed it out prior to installing it. They got a hold of customer service and then they called me. They offered another replacement but the only Saturday they had was a month later which was this week. AGAIN the headboard was damaged. At this point it is the 3rd headboard that has come damage and all the customer service wants to do is keep replacing it only for it to keep coming damaged. I asked for a supervisor and finally got a hold of one and she was one of the rudest people I have come across. As someone who spent multiple thousands of dollars there I don't expect my furniture to come damaged and if it does I expect help with solving the issue. I told this supervisor I didn't want a replacement again rather a refund and she asked me if I wanted to just return the bed and I said no take the whole bed set back because what am I going to do with a matching dresser and side table that won't match a new bed. I would of been okay keeping the original damaged headboard if they would of just provided me a refund for the headboard but now I have to return it next month because again the supervisor was rude and didn't want to help in anyway. She just scheduled the date and didn't provide me any information on when I can expect the refund.
  

  Bob's Discount Furniture LLC

  Date: 05/21/2025

  Hello *****, we are very sorry to hear of the concerns that you have had with your recent order from us here at Bob’s discount furniture, we do take these complaints very seriously and will be sure to have the details in this complaint addressed internally with our teams. We have been able to access your account and we do see that your return for refund is scheduled for 6/7/2025, once the merchandise is picked up and scanned back into our warehouse your refund will process. It typically takes 3-5 days after pick up to be received depending on your bank. Thank you for bringing this to our attention.

• Review fromRachael Z

  Date: 05/08/2025

  We bought a beautiful kitchen table from Bob's about a month ago. I am delayed in leaving a review but I was astonished to see any bad reviews. Our experience with Bob's was phenomenal. The salesman that assisted us was not pushy. He was friendly and subtle. He let us make our own decision and was very helpful with financing. The delivery men were courteous, kind, considerate and handled everything with great care. The product is beautiful and looks far more expensive than it actually was. We will certainly be repeat customers and highly recommend them to anyone. The care, quality and genuine authenticity of this place far surpasses any experience we've had with the larger chains. Much appreciation to Bob's Furniture and the team we dealt with!!!
  

  Bob's Discount Furniture LLC

  Date: 05/13/2025

  Hello ******** we are so happy to hear that you had a wonderful experience with us from the time of purchase till delivery! We aim for customer satisfaction! We do hope you enjoy your new furniture.

• Review fromBella M

  Date: 05/08/2025

  Worst experience at a furniture store. We shopped in store, found a couch we loved, and bought it to be delivered to our new apartment the next month. We also bought the goof-proof plan because they convinced us with having a puppy and toddler it would be worth it because they claimed that basically anything that happens will end in a replacement couch. We received a call about less than a week before our delivery was to be set and were told the couch we wanted was suddenly sold out and we would have had to wait a week or two before having a couch in our new apartment. We ultimately decided to come in store to pick a new couch that would be available in time for our move-in. We found an okay couch, didn’t love it as much as the original one. This process in store took about 3 hours because of some issues they had on their end (They had just opened up the Polaris location so we tried to be understanding.) But we did have a crabby toddler with us so it wasn’t the most convenient. Later on, we have the okay couch delivered and all is well. Our puppy ends up pooping/peeing on our couch so we washed the covers. The zipper broke on one of the bigger covers in the wash. We tried to file a claim and it didn’t get accepted because they can’t do anything about broken zippers apparently??? So we tried to just accept the couch and overtime this led to our puppy being able to destroy the inside cushion and making a huge mess in our new place. Then, our puppy went potty on it again and at this point it was not able to be cleaned. This couch was disgusting, our puppy was creating a mess on it, and we couldn’t get any type of help or replacement from our goof proof plan so we just tossed it out and got a new sofa from Bobs. Now, we are stuck paying for the old couch we do not have because we couldn’t get any type of help with this. We did not expect the plan to just be someone coming out to clean it.. we can do that ourself and wouldn’t have purchased the plan. Avoid Bobs.
  

  Bob's Discount Furniture LLC

  Date: 05/13/2025

  Hello ****** we are very sorry to hear of the concerns that you are having with your merchandise. The merchandise purchased from us here at Bob’s holds a one year warranty against manufacturing defects.
  The Goof Proof protection is a plan through a third party company, Guardian.  Guardian covers the merchandise damage resulting from a single accident.  Accidental damage must be reported within thirty days of occurrence and they must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise. Guardian has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet your expectations. Thank you for understanding.