Reviews

This profile includes reviews for Aetna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aetna Inc. has 170 locations, listed below.

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  Aetna Inc.

  151 Farmington Ave Hartford, CT 06156-7003

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  Aetna Insurance

  7601 Ora Glen Dr Ste 200 Greenbelt, MD 20770-3641

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  Aetna Inc.

  750 E Park Dr Harrisburg, PA 17111-2758

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  Aetna Inc.

  400 Totten Pond Rd Ste 1 Waltham, MA 02451-2051

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  Aetna Inc.

  10401 Linn Station Rd Louisville, KY 40223-3842

Review Details

• Review fromMalia K

  Date: 05/15/2025

  I greatly dislike this company. My employer switched from ****** to Aetna in January 2025 and I haven't been happy about anything having to do with Aetna. Getting care is like going through multiple different hoops. And for asking questions, I have to call different numbers and be transferred so many times. Nothing is centralized and it's really confusing what is covered and what isn't. They don't cover as much as what ****** has and I have to keep paying a steep co-pay. Thank you for covering 10% of my medications Aetna. I wish I could switch back, this is a greedy company.

• Review fromSusan R

  Date: 05/06/2025

  Aetna denied my surgery, and during the appeal process today the representative hung up on my surgeon. This is terrible insurance company.

• Review fromHeidi B

  Date: 04/18/2025

  I had the Aetna Advantage Plan for years and was very happy with it. However, in 2025, I was switched to the Aetna Essential Plan, and unfortunately, I haven’t had the same positive experience.
  The way they handle claims is confusing and frustrating. For example, even if a doctor is in-network, if their office address doesn’t match the listed group of physicians or hospital, it’s considered out-of-network—and I end up paying 40%. My dentist has three offices, all previously in-network under the Advantage Plan, but now with the Essential Plan in 2025, one of those offices is considered out-of-network.
  Even Emory, one of the largest healthcare systems in ******** does not have all of its locations included in the network. You have to double-check both the doctor's name and the exact address to ensure it’s truly in-network.
  Claims are processed in a way that often increases my copay, and while customer service is polite and friendly (usually based in the Philippines), I often hear the same repeated explanations with no resolution. When I’ve submitted complaints through the official form, I’ve never received a response.
  I just want to kindly share my experience to help others be cautious. The plan details you read when signing up for the Aetna Essential Plan are not always clear, and you may end up paying more than you expect. Please make sure to review everything carefully and confirm all details with providers before receiving care.

• Review fromLane Z

  Date: 04/17/2025

  They denied coverage for one brand of insulin because the clinical information on the bottle but covered the exact same brand.

• Review fromKen K

  Date: 04/06/2025

  I have submitted a claim for fitness reimbursement three times starting in November of 2024. Each time I call at and ask why I haven't been reimbursed they can't tell me why, only that I have to resubmit the claim and it will take another 30 to 45 days. The four Customer Service people I talked to at Aetna are clueless. They have no idea what's going on and all they do is ask you to resubmit the claim over and over again so that they will never pay you!

• Review fromMelvin R

  Date: 04/06/2025

  These people suck!!!
  Get phone calls from other companies saying Aetna has hired them to do house calls!!
  Have told these idiots at least 15 times I am not interested and to please quit calling me my
  Ha yea right!!!
  They continue to call every f......... Day at 8 am and then hang up. No message nothing!!!
  Aetna needs to do there own calling.

• Review fromAngela A

  Date: 04/02/2025

  The worst! Randomly assigns my medications as having to be mail ordered??? I can’t choose my pharmacy?? I don’t trust these guys. Criminals.

• Review fromDanielle D

  Date: 04/01/2025

  Aetna is so inept. All I do is fight claims that they deny when the place I’ve gone to is in-network and they accept my insurance. It took me 10 months to fight a $290 Covid test. Now I am fighting probably my 10th claim this year over the confusion of a date. I went to a Dr appt on the 10th and the labs were sent in on the 12th. I have spent 15 hours on the phone trying to get someone to understand the simple fact that I went to the Dr one time which is covered. Not two times. Inept inept inept!

• Review fromSharon B

  Date: 03/31/2025

  I would NOT recommend silver script prescription services to anyone. Their documentation is unclear, confusing, and incomplete. I used to pay $10 for a medication, and Silver Script charged me $721. The documentation did not define "Preferred Network Retail" vs. "Standard Network Retail", and neither did their website. So I filled a script at Walgreens, only to find out a month later that Walgreens was not a preferred network retail pharmacy. I spent 30 - 60 minutes each time I called to customer service, and got conflicting information from various representatives. VERY FRUSTRATING and UNPROFESSIONAL.

• Review fromMArtha H

  Date: 03/28/2025

  I am only giving 1 star because it's the minimum possible. Today is MAR 28th, I have been trying without success to change my PCP since last Thursday. MAR 20. First, I went online to attempt this ordeal. Where I received an error message saying that it could not be done online.
  My second attempt was to call on Friday Mar 21. The agent said it would be changed in up to 48 hours. The result was that I had an appointment on MAR 24, for which I denied because nothing was changed on Aetna's end. My third attempt was calling AGAIN on MON after I left the clinic. The second agent said that she would escalate to a different team that would take care of the issue in 48 hours. Seventy-two hours after, I called because nothing had been done. The agent said she would escalate it again, I asked to speak to a supervisor who did nothing as well. Said that there was no one there that could take care of the issue, and that I needed to wait 24 more hours. Well guess what, the 24 has passed and no sign of update on my PCP.
  How can a person expect that a company like this take care of their health when in the computer era of 2025 they can't even change a PCP in a week?
  I did not change this insurance the same day because the time to change insurance has expired, but as soon as I am able, that's exactly what I will do.