Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Healthcare Management

CareCentrix, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

About

Important information

  • Additional Info:
    In October of 2018, BBB opened an investigation into  CareCentrix, Inc.’s business practices, resulting from an inquiry by an investigative reporter. Multiple consumer reports and interviews indicated the business repeatedly sent multiple invoices for the same medical equipment each month. Consumers had been informed they were covered by insurance or would not be billed for the product. When consumers reached out to the business regarding the billing discrepancies, they were informed it would be corrected. However, they would often receive another bill a month later or would be notified the bill had been sent to a collection agency. Because consumers are not given the opportunity to choose the third party billing company used by the sellers of their equipment or supplies, BBB strongly encourages consumers to be conscious of the bills they receive, and to review them regularly for accuracy.

About This Business

CareCentrix, Inc. provides comprehensive support and coordination of post-acute care, home health and home DME, home infusion, and home sleep services for patients on behalf of payers.

Business Details

BBB File Opened:
1/30/2012
Business Started:
1/1/1998
Business Incorporated:
10/2/1998
Type of Entity:
Corporation
Business Management:
Mr. John Driscoll, Chief Executive Officer
Mr. Tej Anand, Chief Technology Officer
Ms. Kirsten Anderson, MD, MPH, Chief Administrative Officer
Ms. Mary Daschner, Chief Operating Officer
Ms. Tom Gaffney, Chief Marketing Officer
Ms. Alison Gilligan, Vice President of Operations
Mr. Jon Hofer, Chief Information Officer
Mr. Steven Horowitz, Chief Financial Officer
Ms. Gisele Molloy, Chief Compliance Officer
Mr. Steve Wogen, Chief Development Officer
Ms. Julie DeFilippo, Director of Communications

Additional Contact Information

Principal Contacts
Mr. John Driscoll, Chief Executive Officer
Customer Contacts
Ms. Alison Gilligan, Vice President of Operations
Additional Phone Numbers
Other Phone: (860) 528-4038
Other Phone: (505) 878-2100
Other Phone: (631) 501-7000
Other Phone: (615) 807-7161
Other Phone: (919) 876-8532
Other Phone: (888) 839-5122
Other Phone: (877) 848-8229
Other Phone: (877) 989-9059

Additional Information

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.