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Business Profile

Garbage Removal

One Way Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Reviews

This profile includes reviews for One Way Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see

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One Way Disposal has 2 locations, listed below.

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    • One Way Disposal

      101 Martin St, Longmont, CO 80501

    • One Way Disposal

      PO Box 704 Lyons, CO 80540-0704

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Michael L

      Date: 02/06/2024

      I have had no complaints until our most current billing period. For 22 years, we used their services. Recently, they sent a notice on the afternoon of the planned morning pick-up saying their driver failed to show for work and they needed to miss the scheduled collection. In the past, many times, we simply took our trash to a nearby collection site and received a credit for the missed collection. This time we did not. Upon calling them to request the credit, they said there was nothing they could do. When pressed that it is a breach of contract that they needed to remedy, they said there was no contract, and they could unilaterally change collection times and still charge the same amount. They claimed the policy for credits was on the bottom of the bill, but it was not. The policies on their website made no mention of any need to quickly notify them that we wanted a credit. Bottom line: the customer service agent talked over me constantly; the agent made claims about their policy being posted...it was not; the agent said that they would rather lose me as a customer than credit my account for one collection...so they lost my business. It's too bad that customer service no longer means what it used to.

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