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Business Profile

Urologist

Urology Associates, P.C.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Urology Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Urology Associates, P.C. has 3 locations, listed below.

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    • Urology Associates, P.C.

      10463 Park Meadows Dr Ste 114 Lone Tree, CO 80124

    • Urology Associates, P.C.

      10463 Park Meadows Dr Ste 114 Lone Tree, CO 80124

    • Urology Associates, P.C.

      10463 Park Meadows Dr Ste 114 Lone Tree, CO 80124

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Rose service but does not meet standards.

      Business Response

      Date: 03/05/2025

      I spoke directly with this patient and the issue has been resolved.  We will remove the no show fee and refund the patient.  Thank you!!

    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Urology Associates required us to pay an upfront service fee for a procedure on 12/15/23. We received an *** from our insurance showing they overcharged us according to our network rate and we have been fighting with them for over 5 months to get the money back. When we first received the *** from our insurance, we called them on 3/1/24 to request a refund, they told us they would send back a request to get it issued for $2000.21. After a month we still hadnt received a check so when we called for an update we found they never issued a refund, instead they filed a dispute with our insurance company and told us we need to 45 days from 3/12 to allow time for processing. So we waited. We called again sometime in either late April or early May, we got another runaround answer that we had to wait so we gave them the benefit of the doubt and waited.On 7/8, we got our insurance company on the phone with Urology Associates and they told our insurance they filed a corrected claim so they were waiting for that to process. The lady from Urology Associates read a note in our chart that said waiting for corrected claim to process, do not issue refund Our insurance rep stated they know they cant file a corrected claim after their appeal was already denied and the decision was upheld on 5/28. The decision was final so their corrected claim wont process. Then the rep looked at the corrected claim they filed and said there wasnt even any correction, they sent the same exact claim just to send something. She told them this is not okay and they need to issue us a refund right away. They responded they would send a check that day. We called Urology Associates and our insurance again on 7/26 to find once again the refund has not even been initiated. Weve been patient and understanding but this is past the point of administrative processing issues, and its clear they are intentional in the fraud they are conducting.

      Business Response

      Date: 07/30/2024

      Our billing manager has contacted the patient and explained that we will issue a rush refund per the EOB.  The patient is now satisfied with the result and appreciated the quick response once it was escalated to leadership.  We apologize for any inconvenience this may have caused.  

    • Initial Complaint

      Date:06/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21845017

      I am rejecting this response because I have heard that a refund is in progress for months now.  I will not be satisfied until the refund actually arrives.

      Sincerely,

      *********************hat the claim is processed on their end and any money will be refunded. Despite over 8 months passing since the procedure, Urology has not returned the money and I am seeking help from the Better Business Bureau to get them to return the ****** that I overpaid. Their company is using fraudulent billing practices and not acting ethically nor communicating in a timely fashion. Thank you for your assistance.

      Business Response

      Date: 06/14/2024

      I'm very sorry to hear about your experience.  We strive to provide the best service possible and apologize for not meeting your expectations. We have our accounting department working on a refund check for $404.59 and will send it out early next week.  If you do not receive it in the mail, please reach out to me directly at **********************.  Thank you for your patience!

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************" with the Dr. ** one mentioned the day of that there would be any charge and we expect this charge to be reversed.

      Business Response

      Date: 04/13/2023

      Thank you for your message.  We will be writing off the office fee **** and apologize for any inconvenience this has caused.  

    • Initial Complaint

      Date:11/14/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18400245

      I am rejecting this response because:I have contacted the billing team over an over without success 

      Sincerely,

      *****************************

      Business Response

      Date: 11/14/2022

      Thanks you.  We will have our revenue cycle team reach out to this patient to resolve.  

      Business Response

      Date: 11/28/2022

      We will have our billing team reach out directly for resolution. Thank you!

      Customer Answer

      Date: 12/06/2022

       
      Complaint: 18400245

      I am rejecting this response because: This is the same stock response they provided before, and I have not heard from anyone.  

      Sincerely,

      *****************************

      Business Response

      Date: 12/12/2022

      You will need to reach out to the laboratory to discuss your invoice - the bill outstanding is not with Urology Associates. Thank you!

    Urology Associates, P.C. is NOT a BBB Accredited Business.

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