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Business Profile

Telecommunications

Visible Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

Customer Review Ratings

1.14

Average of 134 Customer Reviews

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Review Details

  • Yuxin L

    Date: 09/20/2022

    The service is pretty good, but the support is terrible. Almost impossible to reach out to their Support as it always show that they are busy.

  • Kristin F

    Date: 09/19/2022

    Can't send photos or gifs via sms. Ever. And occasionally have to try 3 or 4 times to get a long text sent

  • Marcia S

    Date: 09/05/2022

    My experience with Visible has been a nightmare. I spent an embarrassing about of time with their chat consultants trying to port my number. Originally the number was ported and working but reverted back to the temporary number and they could not seem to retrieve it again. The first consultant said she would assist with a refund, but she wanted to try a bit longer to get my number ported, I was booted from the chat before anything was resolved and each chat after was much of the same. I was booted from every chat before any issue was resolved as if it were a pattern. I was more than patient for 3 days and 10 hours of chats, each time I was booted from a chat it took 30 minutes to get back to a live chat consultant, and after I allowed them all that time to work it out, I finally said I just wanted to give up and have the refund. They said it was no longer available. They assured me I would receive a call from a specialist regarding the refund, but I did not receive that call. So, I had a phone for a very limited with a number that no one knew and no hope of getting my original number back. I saw on Reddit that many many people were having the same issue.

  • James B

    Date: 08/06/2022

    I switched to this carrier last year. The phone I purchased through them, paid in full, was to be locked for 2 months then unlocked automatically. Well after 10 months of service my phone is still locked. They refuse to do anything about it. They blame Apple since its an iPhone I purchased. Apple has told me on multiple occasions they can not unlock a carriers lock. I have done a few factory resets. I was sent a new SIM card but the phone is still locked. I have been dealing with this for over a month. It appears this is their way of keeping you as a customer. Do not use Visible Wireless.

Visible Service, LLC is NOT a BBB Accredited Business.

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