Reviews

Review Details

• Review fromAaron S

  Date: 11/06/2024

  I have a severe concern over your guys' decisions, on third party providers. As they have proven to not know how to properly perform the work you are giving to them.I've brought in a third party provider *****************. That has come up with drastically different results then your guys you've chosen. To the point where you guys have let that company go. This is a major concern due to the fact that human life has not been put at the forefront of this problem from the beginning.Back in february, when you hired that third party, they should have cut and opened the wall. Due to the extreme water, damage shown in the pictures in the work order. He neglected to do so, which is now caused an immense problem, putting human life at ******** should always cut out a portion of dry wall or drill a scope hole. This is to inspect the integrity of the material behind the water logged dry wall. With a water leak, you should inspect the full area and make sure it is completely able to dry before completing a job. This was not done back in february which has caused the immense amount of mold and damage.Mold can start growing within 2448 hours of exposure to moisture, and can become visible in 1821 days. However, the speed at which mold grows depends on several ************* mold can grow up to one square inch per day. Mold can grow quickly in moist, dark, and warm areas, and on porous or rough surfaces like fabric and wood.Being at the average mold growth is one square inch per day, and we are looking at upwards of 10' or a 120" of mold away from the shower. This thing has been leaking for at least 120 days and that's not included what we can't see!!If you do simplin math, all this mold didn't just show up in the last five days. My family has been breathing this in for months do to a third party you hired. This is going on 6 days. They have been forcing me to still pay rent and live inside of a house full of mold. They don't care about children.Women order safety.

  PMI Elevation

  Date: 11/10/2024

  Thank you, *****, for taking the time to share your feedback. We appreciate both your recent comments and previous positive reviews, where you highlighted our responsiveness and professionalism in maintaining your home. These reviews underscore our commitment to providing a safe and comfortable living environment, and we take any reported concerns seriously.

  
  In response to the recent issues raised by *****, we would like to outline the actions weve taken to address these matters since receiving the initial report on November 4th:

  
  Immediate Inspection and Compliance: We promptly dispatched a plumber to assess the reported concerns. Once the plumber identified a potential mold issue, we took immediate action in line with Colorados Warranty of Habitability law to ensure the health and safety of residents.

  
  Alternative Housing Arrangements: Recognizing the potential inconvenience, we prioritized securing comfortable temporary housing with kitchen facilities for ***** and his family. We offered several options and covered the costs of their preferred choice to minimize disruption.

  
  Support and Flexibility During Remediation: To accommodate ****** request, we postponed remediation for 72 hours to give his family additional time to move belongings. We also offered assistance with moving to facilitate a smoother transition.

  
  Ongoing Communication and Flexible Solutions: We assigned dedicated staff to handle all aspects of this situation, maintaining open communication with ***** and exploring options like early lease termination to support his familys needs.

  
  Its also worth noting that ***** recently inquired about extending her lease due to her familys plans to grow, showing continued confidence in our management. This recent request reflects a positive tenant relationship and her satisfaction with our services.

  
  As a property management company, we understand that unforeseen issues may arise and require immediate attention. Our commitment remains to respond promptly and responsibly to maintain safe and well-kept homes for all residents.

  
  Thank you again for allowing us to clarify our actions. PMI Elevation remains dedicated to creating a respectful, comfortable, and supportive living environment. If you have additional questions or concerns, please dont hesitate to reach out directly.