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Business Profile

Credit Union

Canvas Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Canvas Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canvas Credit Union has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Canvas Credit Union

      9990 Park Meadows Dr Lone Tree, CO 80124-6739

    • Canvas Credit Union

      5800 S Broadway Littleton, CO 80121

    • Canvas Credit Union

      8500 Pena Blvd., Jeppesen Terminal, Level 6 SW Denver, CO 80249

    • Canvas Credit Union

      5944 S Kipling St., Ste. 100 Littleton, CO 80127

    • Canvas Credit Union

      16900 E Quincy Ave. Aurora, CO 80015

    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canvas credit Union continues to take my mortgage payment out automatically. This is an unauthorized withdrawal from my checking account. They take it out sometimes for my savings account which is also unauthorized. I've asked them to cease and stop it and they continue to do so. I've talked to many many individuals at canvas credit Union all of which insist that they've stopped taking my mortgage out automatically. Yet they continue to do so I need them to stop taking my mortgage out automatically as this is not an account that I always pay my mortgage from I'd like to pay my mortgage myself I have other bank accounts that I may choose to pay my mortgage from. I need them to stop taking this mortgage out automatically it is messing up my life. I am not late on my payments.

      Business Response

      Date: 10/18/2022

      Canvas reviewed Ms. ***** complaint, we were able to research her issue and we were able to speak with her regarding our findings. We feel we have addressed her concerns and there will not be any further complications for her.

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18048779

      I am rejecting this response because: I own the vehicle now by paying Canvas the money I borrowed now they need to do the right thing and give me my title. There is no other stance or protection for their members but to do what they are supposed to do when a customer pays back a loan.

      Sincerely,

      ***************************

      Business Response

      Date: 09/23/2022

      Canvas reviewed the complaint and spoke with ******************** to explain our position.While he does not agree with our stance we believe we are making the best decision to protect the assets of our membership. If there are further questions we are happy to assist.

    Canvas Credit Union is NOT a BBB Accredited Business.

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