We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Mobile Phone Service

          Gen Mobile

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mobile Phone Service.

          Reviews

          Customer Review Ratings

          1

          Average of 3 Customer Reviews

          Want to share your experience?

          Leave a Review

          Review Details

          • Jannette O

            Date: 08/29/2024

            They are selling unlimited data and is not true I paid $39.00 and after 3 days of service they said I used all the data . They dont want to give me a refund..

          • Mario C

            Date: 10/23/2023

            Received a Gen Mobile Government Cell phone last Tuesday. I thought I would have unlimited data under the Affordable Connectivity Program. After two days my internet was done and over with. Called customer service. They stayed They stated under the Affordable Connectivity Program I only receive 2 gb. And if I wanted more I would have to pay at least $10. Why would I do that when there are plenty of Government phone carriers that offer unlimited data with a free tablet. They want you to pay for a tablet. This company is a rip off. What they offer with free data is what all Government carriers was offering before COVID.

          • Kimberly H

            Date: 02/22/2023

            I went with this company to get a free file on 3rd of government because I have poor health and I am in fact Poor. They sent me this little phone I don't care that it's outdated and I don't care that it is from years and years ago but I do care that I didn't have a battery Commerce so I'll call the people I callumn name *****. Who says hes the highest I can talk to there is no boss that he answers to you but they want me to pay for the shipping to go back to ********** before they send me another phone I explained to them I'm on the free phone plan from the government that they're getting paid for, send me a battery he said he can't do that period that I had to pay for this shippin back to ********** before they would even start to give me another phone and they canceled the *** card so I couldn't put it in another Phone? If anybody can tell me what to do please tell me I'm seriously in poor health with a heart condition and kidney failure I don't understand why these people cannot send me a battery for this little piece of c*** phone that they sent me Or while they wouldn't let me put the same card in another phone to see if it was compatible now I'm stuck Unable to get a free phone because now it shows I have a free phone from this company and I can't get this help anywhere an ***** refused to help me do not waste your time because you will not get free phone service they send you a best phone which can't use while getting the money from the government and I'm still without a phone

          Gen Mobile is NOT a BBB Accredited Business.

          To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

          Why choose a BBB Accredited Business?

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.