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Business Profile

Ticket Brokers

Buy tickets.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ticket Brokers.

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1

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Review Details

  • Donte T

    Date: 01/16/2024

    Bought tickets for a concert from them only because they came up top on a ****** search so I assumed they were the venues agent. My decision to purchase was accelerated on their platform by warnings that the show was about to sell out. Received a few emails from them that had the word confirmation in the header so I assumed good to go. Days later my girlfriend asked me about the show time. I went to the emails to forward her ticket. I realized that none of the emails were an actual ticket. Instead the email said if you have not received your ticket wait ***** hrs then contact support. Well it had been that long so I reached out to them. They only communicate via chat. I was told that they are a 3rd party ticket broker. Thats fine, so where is my ticket? They said I would receive tickets from the seller by a day which was two days before the show, which was two weeks away at that point. They said if I had not received my ticket after that date they would issue a refund. 1) If this seller has their tickets why cant I receive what I paid for? And if they dont have their tickets yet (which would be odd considering everything is digital now) then they dont really have tickets to sell do they? 2) What if I dont receive my tickets and at that point the show is sold out?Well they refused to give me a refund unless I had not received tickets by the day before the concert. I told them Id just contact my credit card and dispute the charge given that I had not received what was paid for. They said they would just show my card company the terms that I agreed to and I would lose this case. They also said it could take up to 90 days. Well my CC issued me a refund immediately but said it could *********** weeks for the charge dispute to go through. The kicker is that I later bought tickets for the show through another provider (a major one) that Ive used all the time and they were not only still available but nearly half the cost for the same general admission seats!

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