Reviews

Review Details

• Review fromJohn C

  Date: 04/21/2025

  we are a contractor that armis called to service their ******************************** fails to pay their portion of the service call after they pre approve the service call for diagnostics. Tells us after the fact to try to collect from home owner.Recommend any other home warranty company.

  Armis LLC

  Date: 05/06/2025

  Thank you for your feedback we will look into this matter and reach out if necessary.

   

  -Client Relations

• Review fromBob M

  Date: 03/20/2025

  This company is a scam. Tried to place three claims and they were all denied. Ridiculous trying to deal with them Save your money

  Armis LLC

  Date: 05/06/2025

  We noticed your contract has been cancelled.

  We are sorry to lose you as a customer.

   

  -Client Relations

• Review fromDANNY G

  Date: 02/04/2025

  Best warranty company I have ever had. Fast, friendly, reliable.

  Armis LLC

  Date: 05/06/2025

  Thank you for taking the time to provide your positive feedback.

  We are glad your policy fits you and your homes needs.

  We are happy to have you part of Armis and HomeSafe.

   

  -Client Relations

• Review fromDaniel J

  Date: 11/20/2024

  Very disappointed. After filing for plumbing repair claim it took almost two weeks for this company to tell us the item is a manufacturers defect and the warranty will not be honored. They could of told me right away. I do not have any words to tell you other than, DO NOT PAY FOR THIS SERVICE. The only personnel that are nice is payment department in case you are late with payment. The adjusters are not nice nor are they *************** yourself a favor and look somewhere ******** star is not even close as to how I rate this company.

  Armis LLC

  Date: 11/22/2024

  ******** requested that the Administrator of your ************ Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to the specific terms and exclusions of the ************ Contract.

• Review fromLeslie C

  Date: 10/07/2024

  We need to file a Class Action lawsuit against this company; they are fraudulent, they are unresponsive, they are deceptive in their practices and advertising, their customer service team is nasty and unprofessional, and they just do not care about their customers. I am going to file a grievance with the ************************* and have them investigate these folks because there is no way, all of us can experience the same exact foolishness and be wrong. I too have issues with my A/C, after 4-weeks and me nearly going after them like a headless horseman, they finally gave in. I have since cancelled my contract, loss my mother and now they want to fight with me over that cancellation of my contact in that they need to speak with me about it...I say, "go pound sand!" Ain't nobody gonna talk about no contract when they have to deal with the death of their parent, you ain't important...know that!" So, I understand all each of your complaints and know that you all are not alone. If I could rate the a "-0" I surely would...they leave so much to be desired and could possibly be a good company provided they stop doing their underhanded, out-the-backdoor style business tactics. Just a horrible group to deal with.

  Armis LLC

  Date: 05/06/2025

  Based on the information provided we are unable to locate an account.

  Please, email **************************** with your phone number or contract number so we can further assist.

   

  -Client Relations 

• Review fromJAMES T

  Date: 09/27/2024

  It took weeks to get someone to respond to my claim, my water well went out, hard to live with no water they did not care, months later the refused my claim saying it was corrosion when the photos show no corrosion damage but the splines are stripped. no one to talk to, no supervisor

  Armis LLC

  Date: 05/06/2025

  Based on the information provided we are unable to locate an account.

  If you have additional concerns please email ****************************************.

   

  -Client Relations

• Review fromJack B

  Date: 08/27/2024

  Armis Home is a ******************* stealing money from sincere Customers. I will contact my Federal Representives and those in ******** concerning this company

  Armis LLC

  Date: 05/06/2025

  Based on the information provided we are unable to locate an account for you.

  If you have further concerns please email ****************************************.

   

  -Client Relations

• Review fromGloria B

  Date: 08/09/2024

  I'd give a zero if I could. I've had this home warranty for roughly 2 to 2.5 years. Filed 3 claims, have never been paid for anything. I have sent the last claim NINE TIMES VIA EMAIL AND FAXED IT 9 TIMES. They claim they don't get it by email, then it's "Oh, I got your statement, but not your receipt". I have sent it every way it can be sent. I've triple checked the email and fax numbers and addresses with them, and I am sending it 100% the way they tell me. I offered to mail it in but lo and behold, they can't accept that. They suggested I CALL before I fax or email it in. I've tried that, but I'm the 10th caller in que. I have a job. I can't just sit and hold the phone, but today, I did just that. I emailed it AND faxed it, then called them. It told me I was SECOND in the que. I thought, alright. I was on lunchbreak, so I held, and held, and held for 51 minutes until I had to hang up and I was STILL the 2nd caller in the que!. So, I called back and took the option for them to call m back.. It said I was 5th in the queue, but leave a number, and they'd call me back when my place came up in the que. Hasn't happened in the last hour. I'm holding my breath, surely! This company takes your money but never intends to pay you anything back. I canceled with them via fax on May 28th. I told them once my claim is paid, I want to cancel my monthly service with you. I am still being billed for it in August, even though I moved from that house on May 28th 2024. This company is a real piece of work. Don't waste your time or your money.

  Armis LLC

  Date: 05/06/2025

  Thank you for your feedback.

  Based on the information in your file we see your contract has been cancelled.

  We are sorry to lose you as a customer.

   

  Client Relations

• Review fromDonna C

  Date: 06/27/2024

  After trying a few home warranty companies we decided on Home Safe, aka Armis, because their rates were better but most of all, they claimed we could choose a repair service of our liking and submit a claim without them needing to find an appropriate company for our need. They are very quick to cash or charge your credit card when you first call to make a claim. We have an a/c unit that has not been working for over a week. We called a reputable company to come assess and estimate the cost of repair. We had the repairman write up a diagnosis and cost estimate as the warranty company demanded. We even sent pictures. After 5 grueling days of nonsense on the phone with Armis, they have decided to decline the fixing of our a/c unit due to rust from age and being outdoors. We have diligently paid our monthly fee and we have gotten nothing but aggravation and frustration. After days of waiting for return calls and time wasted on hold, Armis told us that we could have had our repairman call them while they were here to evaluate the problem. A lot of good that does us now and now we must wait to get on the repair companys schedule. Do not use this company as they are unreliable and dishonest about their coverage.

  Armis LLC

  Date: 07/02/2024

  Thank you for leaving a review for Armis LLC. We were unable to find a Contract Holder or ************ Contract that matches the information provided. Please contact the Administrator of your ************ Contract to initiate a claim. 

• Review fromPeter B

  Date: 06/24/2024

  TRYING TO FILE A CLAIM ON THE ***** ON HOLD FOR AN HOUR. KEEP TELLING ME I'M NEXT. WORST CUSTOMER SERVICE

  Armis LLC

  Date: 05/06/2025

  Thank you for your feedback.

  Based on the information obtained from your file this matter has been resolved. 

  -Client Relations