Reviews

Review Details

• Review fromKristina M

  Date: 11/14/2024

  Hired Gun is a dishonest service provider. If I could give less than one star I would. They contracted with me for weed spraying my backyard. When they came to complete the job the tech gave me the unsolicited suggestion that I hold off on spraying a small part of the yard I was thinking of landscaping because nothing would grow for one year if I sprayed. If I did not spray that area the tech said the difference would be deducted from my estimate and if I decided to spray the rest of the area later I would just pay the difference. The tech assured me there would be no upcharge charge to come back and finish the spraying if I decided to spray the rest. After getting landscaping estimates I decided to hold off on the landscaping for now and called Hired Gun to have the spraying completed. Now I was told something different by office staff. I was told there would in fact be additional charges to come back out to finish the originally agreed upon job. I explained that I had been misled by the tech and I would have completed the job had they not told me about the option to hold off on the small area in question. Unhappy I asked to speak to a manager left my number and waited. One week later I called and was told they were busy and a manager would call me back. I had to call again as no one had returned my call. Two weeks after I called to speak to a manager ****** called and told me Hired Gun would not honor their tech's comments to me about pricing. They would not come back and spray the remaining area for the originally agreed upon price. When I complained of poor customer service they refused to give me the owners contact information or to have them return my call.