Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Comfort Suites Loveland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at at the Comfort Suites 11/10/23-11/12/2023. My Boyfriend Booked my first night through Expedia, And I booked through Priceline the following Saturday night. I was staying in room 225. Once I arrived home, That following Tuesday, I noticed a $250 hotel charge along with 2- $2.50 charges on my Credit Card that I used. I Contacted the establishment immediately. I had to contact them twice to find out what my room charge was. The gentlemen Manager on site informed me that he would need to get into contact with the Kimberly the manager who was on site that weekend to give me more details for the door that was damaged to the room. He took down my name and number and assured me he would call me back once he spoke to Kimberly and knew more details. I never heard back from him. I called back every day sometimes 2-3x per day leaving my number for a call back. It wasn't until I said I would need to go above the managers head if I didn't hear a call back. Finally, Monday I received a call back from Kimberly. I wanted proof for the door damage. She sent me back photos, and they are clearly pictures of someone trying to break in from the outside. Once I observed these pictures, I called Kimberley's Personal Cell Phone and asked to see video surveillance of the hallway where I was staying. She informed me that they do not have surveillance on floors 2 or 3. I had 2 keys to my room and was hardly in my room, nor did I ever feel the need to break into my room. The manager told me if I thought there was anyone trying to break into my room I should have called the front desk. I repeatedly told her I was hardly in my room. She also stated that there was a lot of commotion in my room and someone was arrested. I was there alone. The arrest was from down the hall and there was a party going on in the next room all weekend. I could understand if there was damage from inside the room. But as stated before, This came from someone trying to break in.

Comfort Suites Loveland is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.