Reviews

Review Details

• Review fromMandi W.

  Date: 11/01/2022

  Please try to use this company as an absolute LAST RESORT! Some of the staff treat their renters like garbage!I've been renting from them for almost 4 years and while they are not great, I haven't had any significant problems until last month when one of the bedrooms in my 2 bedroom apartment flooded.They did make the repairs taking about 17 days, I called the day it happened Sept 31st and left a VM, the repairs were finished by Oct 17th. I had to move out of the bedroom and closet during these 2 1/2 weeks. ***** (maint. mgr) was decent enough as we communicated and handled logistics. When it was done I kindly asked for a rent discount due to being displaced.***** needed to check with ******. I never heard from ******, so I placed a call myself leaving a VM. ****** did not return that call, so I reached out on the 1st to discuss a rent discount. I described the level of inconvience and burden the situation had put on my family including the damage and the extra expenses of the dispacement which included having to get a hotel one night due to fumes bothering my 5 year old. I was not asking her to reimburse for any of those things, just to provide some understanding and reasonable discount for a tenant that did not have full access to the home for a couple weeks. I reminded her of my longevity and that I never asked for anything like this. She continued to BELITLE my story deflecting responsibility and arguing that me and my child were not displaced and had full use of the home. I was upset saying something like, "I guess having my closet in my kitchen for 2 weeks is having full use. I will pay the rent and leave you alone about it." She then hung up.It was the most UNPROFESSIONAL interaction I have had! These are people's homes who pay rent and should be treated with respect. Not returning the 1st two messages was BAD BUSINESS, but DISPARAGING and BULLYING a client is being a terrible person. A little follow up, compassion, and a gentle "no" would have sufficed.

  Premier Property Management

  Date: 11/02/2022

  We received a voicemail from the tenant on October 3rd, indicating that due to heavy rain fall water had come into a bedroom along an outside wall. We immediately sent out a vendor to do water extraction and dry the flooring. After a discussion with the vendor, it was determined that the water had damaged the pad & backing on the carpet & flooring needed to be replaced. We asked the tenant to move her belongings out of that bedroom so the flooring could be replaced. We had another vendor in the apartment 4 days later to remove the flooring & repair any water damage to drywall. Then the flooring was installed 4 days after that. This meant that the tenant was out of the bedroom for 8 days. Every vendor did everything they could for us to get this job done as quickly as possible. The tenant requested that we reduce the rent because she did not have use of the bedroom for 8 days; although her first claim on a voicemail that she left me was that it was one month, now she has changed that to 2 1/2 weeks. I asked the tenant if she had renters insurance because they will cover if you are displaced from your rental. She indicated that she did have renters insurance, but they would not cover this for her. I told her that was a good indication that it wasn't something that a tenant should be reimbursed for. I agreed it was an inconvenience but rain water was out of my control. The tenant then started to get aggressive on the phone, saying all we cared out was the business and getting the rent money. The tenant then said that she would pay the rent & leave me alone, the phone was silent at that point so I hung up. I never realized that the tenant was still on the line. If the tenant is upset with us as landlords, we would be happy to let her out of her lease to find a new place to live where she would be happier