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Review fromBeth F
Date: 01/24/2024
Mac Vic was the only company that came out when I had furnace issues in 2022/early 2023. We received a quote for a new furnace and humidifier. The installers replaced the furnace and humidifier but didn't replace the furnace filter box. Over time old furnace filter box ripped up the filters. The tech that came out took pictures and ******* replaced that filter box that was supposed to be done in the beginning during installation of the new furnace. Some time between having the new furnace checked to make sure all was a go for the 2023/2024 winter season and the furnace filter box being replaced the water to the humidifier was turned off. I noticed the humidity in the house was at 22% before filter box replacement and after the filter box replacement it was down to 12%. When the installer came to check it out he said it wasn't him. My husband was frustrated with all the issues we have had with *******. He expressed his frustration. The installer said he'd have someone call us. Today I had an appointment with a tech to come replace the humidifier filter. The service manager called stating they will no longer service us as customers, as I was waiting for the service tech. He stated he was told by the installer that my husband berated him. I explained what happened the day the installer came and how it went with my husband and that my husband nor I turned off the water to the humidifier. He said its a matter of he said she said. We have a warranty with Mac Vic and their membership that we had to pay for. Apparently they will only come for warranty issues. Part of their warranty is that they do maintenance that the service manager said they will no longer do. I am extremely disappointed in this company for not standing by their membership or name, as well as not standing by the warranty. If you dont service and that's part of the warranty, you cant honor the warranty.
Mac-Vik Plumbing, Heating, and Electrical
Date: 01/31/2024
We completed all of the warranty work that was needed. As company we will never subject our technicians to verbal abuse by any customer and when you talked to our service manager you admitted that your husband was very rude to ************** and took it too far. That said we will no longer be offering our services to you.
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