Reviews

This profile includes reviews for Aqua Spas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aqua Spas

  6004 S College Ave Fort Collins, CO 80525-3935

  
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  Aqua Spas

  13801 Grant St Unit 405 Bldg 4 Thornton, CO 80023

Review Details

• Review fromManoj S

  Date: 05/09/2025

  My experience with Aqua Spas for our move from ******** to ******************* was extremely disappointing. The scheduled window was 13 pm, but they arrived around 7:30 pm, citing weather as the reason for the delay. This was very late, and as a result, they could not complete the installation that night.They returned the next day around 8 pm, making me wait through the entire afternoon and evening. After hours of waiting, they finally finished the installation near midnightspecifically at 11:45 pm.Before making the payment, I requested to inspect the hot tub and told them I would pay the following ****** it was dark at night. At this point, the mover called the bosswhom I believe is the owner or managerand the boss became aggressive. He threatened to call the police and file a criminal case if I did not pay immediately. He also inquired about my legal status and made intimidating remarks, which were completely unprofessional and unnecessary, as if he were the authority rather than a service provider.Feeling uncomfortable and disrespected, and not wanting to argue at midnight when everyone at my home was sleeping, I reluctantly wrote the check. The entire process wasted two days of my time, and the service fell far below expectations.I cannot recommend this company and will not be using their services again in the future.
  

  Aqua Spas

  Date: 05/12/2025

  The customer called ******************** to move a Used Spa and Covana (electronic covana) from ******** to *******************. Aqua Spas policy on all spa moves is payment upfront. The customer asked if he could pay with a check. We made an exception. Took a deposit of $300 and the remaining amount due $1,900 on the day of the move at the first location. The covana takes anywhere from 5-7 hours to undo and then rebuild at the new location. The customer was scheduled for service on Wednesday 5/7/2025 between 1-3pm arrival time. The delivery crew had a spa move (Longmont to ********) prior to this customer and kept the customer informed of the timeframe. Now, we did cite the weather for the delay because on Wednesday 5/7/2025 Loveland at 12:56PM MST, there was heavy rain in Loveland Temp at 51 degrees F then a Thunderstorm from 1:26PM MST until 4:13PM MST. Our team worked until 11:30pm to dismantle the covana and spa move- it was too late for the customer to accept delivery and so he "agreed" that we will deliver and install the covana the next day after they complete their deliveries on 5/8/2025. The spa move was to rebuild the covana at the final destination and put the hot tub on a 10x10FT pad. On 5/8/2025, the customer texted the delivery department stating he had lost 2 days of wages because of us to which we informed him that we give windows for arrival and also call 30 minutes ahead on the day of service so there was no reason for him to leave his work early. He also asked our delivery team to call him 3 hours prior to arrival for his service.Once the work was completed (it was 11:40pm on 5/8/2025), the customer refused to pay stating he wants to examine the hot tub running (he did not have electrical ready at his house) and will get an electrician out there before he will pay. The delivery crew exhausted by now called their delivery department manager, who let the customer know that we need the payment at this time as that was part of the service we charged him to provide. The customer became agitated and stated, "then take it away" at which time he was told that is not going to happen and we were calling the ******************** because he was unwilling to pay. He went back inside the house and stated he was calling the Police as well. Then came back out with a check and told us on a recorded call that he was going to post reviews everywhere for our "terrible service". To this customer, we provided a service and you chose not to pay.

• Review fromCarhy T

  Date: 10/08/2024

  ****, a tech from ******************* Aqua Spas, professionally diagnosed our leaking spa. He very meticulously replaced our leaking pump and the Spa is working perfectly! **** was efficient and professional! Thank you!
  

  Aqua Spas

  Date: 10/09/2024

  Dear Ms. ******* we appreciate your time and your business and are very happy to hear Rome was able to get you taken care of to enjoy your hot tub again! Have a great day!

• Review fromRebecca S

  Date: 06/17/2024

  My spa is falling apart after 3 Years. **************** at **. ******* location is the worst, especially ******. I have left numerous messages and gotten no response from them. Its exhausting

• Review fromTimothy M

  Date: 02/23/2024

  ********* ******************* is a s*** show for sure quick to sell you there s***** spas. Do not buy from them! Truly has been the most unprofessional people I have had the pleasure to deal with wish they would just pick up there s*** and refund me time and money spent.

• Review fromAngie H

  Date: 12/31/2023

  Terrible service. Over 3 months after purchase, still awaiting our hot tub cover. Scheduled 3 delivery dates and they no call/no show every time. Now they refuse to take our calls. Horrible service.

• Review fromKelly T

  Date: 10/27/2023

  If I could give 0 stars I most certainly would. My daughter purchased a hot tub from them back in Dec/Jan. When they brought it, it was getting dark. They rushed through getting it set up and started filling it up. We were assured by the next night we would be able to use it. The next night, it was still cold. It was cold out so I gave it a couple more days. The tub they sold her had a broken heater. We got a new heater and everything was fine until September. My daughter and her friend went to get in it and it was off. Thinking that it tripped the breaker, I checked that, breaker was fine. The next day I checked the extension cord (plug and play tub) it was fine so I call the dealer, they cant get us in for several weeks. Time for the appointment. They got us in a day early but came after the time window, when it was dark. I told them over the phone what I thought the problem was and he checked and said yep, youre right, it needs a new cord. Ill have to call master spas to order a new one. That was October 4th. It is now October 27 and still no cord. My daughter and I have both called once a week to check status on this and today they told her that they had no record of a tech coming out to our house or a cord being ordered. This is unacceptable to us. I would not recommend purchasing anything from them as their customer service in the service department is not on top of things. I will be seeking my money back for the service call and possibly seeking my daughters money back for the spa.

• Review fromAJ J

  Date: 07/26/2023

  The only part of this company that works well is the sales part, where they take your money. Once you've made a purchase it all goes downhill. I purchased a new cover, they asked when I wanted it delivered, agreed on a date and it never arrived. Six weeks later with three attempted deliveries they arrived with a cover I never ordered. After a 30 min shouting match over the phone with three people on speaker phone I finally got a partial refund. This company should be avoided. I've never been treated like this before. The original purchase had it's issues too... at the time I explained it all away as a one-off.
  

  Aqua Spas

  Date: 07/27/2023

  The customer purchased a new cover (94"x84"- special order) on 6/7/2023. This special order cover had the same specs as his original spa cover (vinyl). Unfortunately, the customer was under the impression he was going to get a different type of material (sumbrella) which the sales person was unaware that it would be vinyl instead. The cover deliveries are usually 6-8 weeks out. The customer purchased 3 filters in addition to the cover on 6/7/2023 (totaling $259.87 including tax). His cover cost was $849 plus tax ($66.31) totaling $915.31. This was fully refunded with check and mailed to the customer on 7/22/2023. We are sorry for the cover not being the right type as the customer thought he was getting. There was nothing wrong with the size of the cover and the refund we provided was correct.

• Review fromChristopher S

  Date: 03/25/2023

  Nice People Horrible Customer Service My wife and I purchased a Master Spa Twilight in October '22. The unit is under warranty. We have made repeated attempts to receive responses to replace and repair a faulty valve. The missing part results in an extremely high pressure stream of water jutting out from the tub from at a spot immediately next to the control panel. This has created high risk of extreme eye and bodily injury. Our attempts have included several calls to more than three employees, many of which were left unanswered, plus three in-store appearances. After finally ordering and paying for the part then waiting three weeks, we received two of different sizes. However, repair requires professional installation. No Aqua Spa representative mentioned this. So, we have some parts with no way to install them. After spending several thousand dollars we are still hoping that our reasonable request be addressed immediately and proactively.
  

  Aqua Spas

  Date: 03/27/2023

  Per the customer's contract, All Service visits will require a trip charge payable in advance. On a recorded call, the customer was provided this information and he refused to pay the Trip Charge and was extremely belligerent to our employees. At 5:34pm MST on Saturday 3/25/2023 at 5:34pm MST, the customer's wife Maria V****** called and paid for this trip charge and we have them on the schedule for service on Tuesday 3/28/2023. Aqua Spas is providing to the BBB a copy of the customer's contract.

• Review fromMandy G.

  Date: 09/15/2022

  Aqua spas delivered a broken hot tub and refuses to replace it or refund us. We called they day they delivered it to tell them it was leaking. they didn't send a tech out for over a month. the tech suggested they replace it, they refused! They rarely answer calls and never return them. This hot tub has been leaking and destroying our new patio for a month and a half. It stained my brand new colored concrete. The bottom of the hot tub is rotting from sitting in water. Courtney is a brat to deal with. I've never experience such rude customer service. Absolutly pitiful company.

• Review fromPatty R

  Date: 08/25/2022

  I bought a brand new hot tub from AquaSpas for $8000 and agreed to purchase one that was NEW & a couple years old - still in the box in their warehouse. They gave me the same warranty so I bought it as new. They delivered a filthy tub that what is not covered with anything. It had been on the highway getting rained on and it was covered in road dirt, it was filthy. They set it up in my yard without cleaning it properly, so it needed to be drained and cleaned and filled again. The brand new hot tub leaked on my deck for days, and they said they could come in a few weeks - which was unacceptable! They finally came and fixed the mistake that was made by the previous technician. When they removed the outside walls of the new hot tub I realized there was NO FOAM INSULATION! The technician claimed that "they must have missed it in the preparation process." F- on buying from AquaSpas ever again. my tub could've frozen!!!! They gave me a damaged cover and came to replace it. The new one it's really poorly made and the sides don't meet properly. They only sent one technician to lift a tub that weighed a couple hundred pounds, so now I have damage to my deck and serious damage to my stucco wall. They know it needs to be fixed and they have disappeared. Very disappointing company!!