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Business Profile

Pest Control

HomeShielders.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They finally sent me the device and bracket so it is resolved. You can record this in the complaint. 

  • Initial Complaint

    Date:07/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a two-pack of Homeshielders solar pest repellent. The next day I got an email saying they had added another two pack to my order, which I did not authorize. I called their ***** customer service number which sent me to voicemail. I left a voicemail. I also emailed their customer service email. After several attempts to contact them, and requests to cancel the entire order, someone named **** finally called back. She refunded the extra order placed without my permission but not the original order. I still expected to receive the original. However, I havent received the original order, so I called and emailed, and again requested to cancel the order and get my payment refunded. Homeshielders responded last week via email that they would look into why I havent received the original order, and have since stopped responding to my continued inquiries. Also, the business lists their address in ** but my order was shipped from ****** and I was charged an international processing fee by my bank. I have tried to be understanding since they are a small business, but their practices are deceptive and their customer service is terrible.

  • Initial Complaint

    Date:10/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a total of $218.82 1x Solar Panel For Dog Silencer for $59.95 each 1x Dog Silencer Remote Control for $14.95 each 1x Dog Silencer Mounting Bracket with Pan and Tilt for $14.95 each 1x Dog *************************** Up to 300 Feet Away - Humane and Shock-Free - Black (No Faceplate) for $149.95 each I was under impression I could get a Refund if Im not satisfied as it states on there website all over website 60day warranty Guaranteed no hassle so I was like well I guess Ill try it out. Well I get the items I was harassed for two days after I purchased them saying you didnt use your coupon pay another 100$ & get this discount he message me every day. Intill i got ******** tried to use ******* wouldnt work for me so I remember I had a return warranty so I messaged him back & email & called no response at all. Been trying to do a return i have everything all packed items never opened. Except the silencer to see if it work for the dogs but never did. Ive been trying to get a hold of these people since oct 5th its been over 2 weeks!!! & no response *** emailed the person name is ******************* I even text him at the # he provided &!kept asking me to buy more he says hes the Founder of HomeShielders I want my MONEY BACK!!!! Please help!! This was the promise >>>>Satisfaction Guarantee All our products include a 60-day "no questions asked" money-back guarantee & a 1-year free replacement warranty.

HomeShielders.com is NOT a BBB Accredited Business.

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