Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,563 total complaints in the last 3 years.
- 1,153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son order a phone on July 26, 2022,He started to track it and when it landed in ************** facility on July 29, there wasnt any more information available to track. I started to contact boost and *** several times with no help given. On August 16th I filed a claim thru boost and *** website and still nothing has happened. Ive called several times with boost with a run around I called today and they said the case has been closed and to date we havent received a refund.Business Response
Date: 10/14/2022
October 13, 2022
Ms. *****************
931 *******.
**************** 84054
Re: BBB Complaint #********
********* - ************
Dear ****************:
On September 23, 2022, we received your complaint, dated September 22, 2022, filed with the Better Business Bureau.
You indicated that your son purchased a phone from Boost Mobiles web store on July 26, 2022. The phone was never delivered successfully and a claim was opened with **** You requested a refund.
A review of our records indicate that this was previously addressed through the **** ************************* Enclosed is a copy of our response for your records.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday-Thursday, 10:30 am-7:00 pm & Sunday,8:30 am to 5:00 pm MT
**************
Enclosure
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:09/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or around July 8, 2022 I purchased a new phone from Boost Mobile in the amount of $79.99 which included one month of unlimited talk and text and 5 gigabytes data for 99 cents. Activated by Boost on July *****th as reflected by my billing cycle. Visiting my Boost account online was an offer to change my plan. "New Customers Only" it reads. A number of plans are offered. I chose three months of unlimited talk and text and 5 gigabytes data for $15 a month to be prepaid at $45. The plan was changed successfully and payment was made on 8/10/22 in the amount of $45.86. My service and account was suspended by Boost on 9/15/22 for non payment of $45.86 cents due by Sept 14th, and a notice on the Boost app informed me to restore my service I need to pay again the $45.86 I already paid for three months of service just one month ago. Payment is clearly recorded by Boost and confirmed by their CS.I contacted Boost CS well over 72hrs ago on 9/18/22 after a few days without service and was told this is a "known issue" when "some customers" change plans. After being put on hold so the rep could "speak with the team" I was informed it could take "up to" 72hrs to resolve the issue but assured a priority ticket was being submitted for the fastest outcome possible. I was told Boost would keep me updated regarding my "case" and I left my email and alternate phone number to receive texts. Over 48hrs passed and I had no communication from Boost. I called back and was told my service should be restored in 24hrs and if not call back. I waited well over 24hrs and heard nothing from Boost, account still suspended. I called back and was informed to wait "up to" 72hrs once again while Boosts works to resolve my issue. I haven't had phone service for nearly a week, I paid my bill, the company is non-responsive. That is the ONLY issue. RESTORE MY SERVICE AND CREDIT MY ACCOUNT. Flip the switch to ON. CS/claim ticket #****** as provided. Thank you.Business Response
Date: 10/14/2022
October 6, 2022
Mr.***************************
1117 ***********************************., # L
********,** 91801
Re: BBB Complaint #********
************ -************
Dear **********************:
On September 22, 2022, we received your complaint, dated September 22, 2022, filed with the Better Business Bureau.
You said you responded to an offer on Boost Mobiles website for 5 GB data at $15.00 per month to be prepaid at $45.00 for three months. After making the payment on August 10, 2022, your service was suspended on September 15, 2022.When you called to inquire about the issue, you were informed that this is a known issue. You requested to have service restored and have your account credited.
I attempted to contact you at the phone number and email address we have on file on October 5 and 6, 2022, but I did not receive a response to either message.
Our records indicate that your account has been credited for the payment and your service has been restored.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************Initial Complaint
Date:09/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18058356
I am rejecting this response because:This response resolves nothing. He says the *** card was a known issue, yet they could not correct it. I contacted Boost way before November 28th about this issue; Nov ************************************************** double digits. I followed their tech support directions, took the phone to a Boost store twice, replaced the *** card twice to no avail. I even contacted ******* about the issue; they could not help me as this issue was specific to Boolst. I was told by the Boost Tech support that I had to buy a new phone, as they could not fix the issue. And therein lies the problem I have not had the new phone for 12 months; just since Boost killed my S10e. Therefore they will not unlock it. And the S10e is inoperable. They have told me several times it was unlocked, But it will not work. Therefore I have gained absolutely nothing from this reponse.
Boost tech support and customer service also told me that there was no US address in which to serve papers. If Boost will not resolve this issue then please forward me the registered agent and the address at Boost where legal papers can be served.
Sincerely,
***********************Business Response
Date: 09/26/2022
September 23, 2022
Mr. ***********************
2401 ********.
*******, ** 76543
Re: BBB Complaint #********
********* - ************
Dear **************:
On September 22, 2022, we received your complaint, dated September 21, 2022, filed with the Better Business Bureau.
You requested your device be unlocked.
Boost Mobile will unlock a device under the following circumstances:
?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months
Your unlock request has been granted; please allow 72 hours for this to process and ensure your phone is powered on with the Boost Mobile *** card inserted.
Please note that unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it.Additionally, unlocking a device may enable some functionality of the device,but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
Please note, our records indicate that we were not contacted regarding poor reception between the activation of your S21 and your cancellation. Had we been contacted, we may have been able to resolve any issues you experienced. Our records also indicate that the *** card issue to which you referred was a known issue with a specific resolution. You contacted us on November 28, 2021, regarding this issue, but you declined to allow us to resolve the issue and you activated your new device. You then requested to have your S10e unlocked so it could be used on other carriers networks.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:09/21/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I activated my phone on September the 9th 2022 and on September 14th 2022 i received an email and a text message saying my account had been suspended due to non payment. I made another payment that day and service was not restored. when I contacted boost they informed me that my account was suspended due to excessive data usage when I had unlimited data. they also informed me that no over payment had been made and it clearly states on their app that I have a 50 dollar credit that they are refusing to give to me. my phone doesn't work at all and they still have my money. They also will not give me my account number and port pin so that I can port my number to another carrier.Business Response
Date: 10/17/2022
October 14, 2022
*************************
1301 ************.
*********, ** 28655
Re: BBB Complaint #********
************
Dear ************:
On September 22, 2022, we received your complaint, dated September 21, 2022, filed with the Better Business Bureau.
You said your service was suspended due to excessive data usage and you made an additional payment in an attempt to restore your account. You indicated that you have a $50.00 credit balance on your account. You requested a refund and your account number so you can port your phone number to another service provider.
A review of your account activity shows that it was in violation of our terms and conditions. To review our Acceptable Use Policy, please visit https://www.boostmobile.com/about/legal/acceptable-use-policy.html.
For any additional concerns regarding this issue, please email ***********************************.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable;any unused funds remaining on an account at the time service is canceled will be forfeited.
We take our customers security very seriously and want to ensure that we protect you and your account. In order to get your account number, you will have to visit a ******************** Store.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Initial Complaint
Date:09/21/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Boost also fixed the computer issue and billing. Thanks for helping BBB.
Sincerely,
***************************nes taking care at the backroom as referred seems to not get things done;I need the following to be resolve : 1) REFUND of $170.54 for the payment made on 09/21/2022 2) Fix my account so the billing is YEARLY $170.54 @$14/mo ; and billing online should reflect a yearly due and not monthly. Here'sBusiness Response
Date: 09/26/2022
September 22, 2022
*******************************
11440 *******************.
****************, ** 34987
Re: BBB Complaint #********
************ - ************
Dear ********************:
On September 22, 2022, we received your complaint, dated September 21, 2022, filed with the Better Business Bureau.
You stated you purchased an annual service plan for $170.54 per year. However, you said you are being charged this rate for monthly service, not for a full year. You requested that we refund your second payment of $170.54 made on September 21, 2022, and ensure that your phone has the proper plan.
When we spoke by phone today, I advised you that our records show that five separate annual service plans have been purchased for this account. I advised you that I have reached out to our billing team requesting that the four duplicate orders be canceled and that a refund be issued for $170.54 for the payment you made on September 21, 2022. I will update you by email when I receive further information. We sincerely regret any inconvenience this may have caused.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
Monday - Friday 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:09/21/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18056322
I am rejecting this response because:
Sincerely,
*****************************Business Response
Date: 10/18/2022
October 18, 2022
*******************************;
1146 **********.
*********,** 21201
Re: BBB Complaint # ********
************ - ************
Dear ****************:
On September 21, 2022, we received your complaint, dated September 21, 2022, filed with the Better Business Bureau.
You stated that on August 19, 2022, you purchased a phone from Boost Mobile, but you returned it soon afterward. You said you have called in multiple times to get an update on your refund request.
When we spoke on October 14, 2022, I confirmed that we received your phone; however,as the charge shows you are disputing the transaction with your bank, so we are unable to refund it at this time. Once the dispute is resolved, we can revisit your refund request.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
***************************************************************** / ******* Better Business Bureau
****************************************
******, ** 80210
*****************************Initial Complaint
Date:09/20/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18055048
I am rejecting this response because: They were only asking me very specific questions, and none of them were the security questions I'd provided at the store and upon sign up. I'm going to file a complaint against ****** though as well, thank you for the heads up
Sincerely,
*************************Business Response
Date: 10/14/2022
October 14, 2022
*****************************
2909 **********., Apt. 108
*************, ** 73112
Re: BBB Complaint #********
********* - ************
Dear ****************:
On September 21, 2022, we received your complaint,dated September 20, 2022, filed with the Better Business Bureau.
You said you forgot your account *** and you are unable to access your account. You indicated that you were asked multiple questions by Boost Mobile agents when you called, yet you were unable to provide the correct answers. You mentioned you lost access to your personal files and your Gmail account. You also expressed concern with the customer service you experienced. You requested the *** be reset.
Please be advised that Boost Mobiles process requires certain questions to be answered to access an account. Boost Mobile is required by law to have these measures in place to protect your personal information, so it is important to remember your account ***. We regret the inconvenience, but this process is to ensure that your account is protected.
In regards to your Gmail account, we urge you to contact them directly for assistance with accessing your account.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Business Response
Date: 10/25/2022
October 25, 2022
*****************************
2909 **********., Apt. 108
*************, ** 73112
Re: BBB Complaint #********
864615656 -************
Dear ****************:
On October 20, 2022, we received your rebuttal, dated October 20, 2022, filed with the Better Business Bureau.
You maintain your request for assistance to access your account.
My attempts to contact you on October 13, 14, 20, and 21, 2022, at ************** were unsuccessful, but I left a voice message each time. I also sent an email to ********************** with a request that you contact me.
As I was unable to speak with you, I did not take any action regarding your account.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
******,** 80210
*********************Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18054979
I am rejecting this response because:
Two months in a row I was unable to continue my service without interruption by no issue caused by myself. I called countless times after the first month of your service issues, and again the second month. Because of my service interruptions that lasted over 2 weeks, I have since had an eviction filed against me in my county court because I was unable to communicate with not only my landlord but with my clients, enabling me to earn my usual income amount and for future decrease of income as a result of losing several clients. I have been a loyal boost mobile customer for months, before I changed my phone number in July (from ************). The $23 credit given to my account has done nothing for what I have lost and the amount of time I spent fixing an issue that was no fault of my own.
Sincerely,
*****************************Business Response
Date: 10/17/2022
October 17, 2022
*********************************
1031 ********., #3
*****, ** 44301
Re: BBB Complaint #********
************ - ************
Dear ******************:
On September 21, 2022, we received your complaint, dated September 20, 2022, filed with the Better Business Bureau.
You said that your service did not work after you made a payment in August 2022. You indicated the same issue occurred in September 2022. You requested to have your service restored and your account credited.
I attempted to reach you at ************** on October 14 and 17, 2022, and I left two voicemails. I also emailed you at ***********************************.
In my last message, I informed you that I reviewed your account and our records and found a system issue prevented your service from being restored from an interruption with your August 3, 2022, payment. That issue was resolved on August 16, 2022.
You contacted us again on September 20, 2022, to report you were having issues logging in to your online account. You made a payment through an agent, but you reported issues with incoming and outgoing calls. The agent offered to troubleshoot these issues, but you declined. As the agent advised you, your service was active at the time.
As a courtesy, I applied a one-time $23.50 adjustment to your account and requested that, if you experience any technical issues, please contact us to troubleshoot them. We sincerely regret any inconvenience this issue may have caused, and we appreciate you sharing your experience with us.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I changed wireless phone service providers on or about August 2, 2022. I told the new service provider and Republic Wireless (RW) that I wanted to port my phone numbers (2) to the new service provider. I now have service with the new provider. However, I have not received a credit on my credit card account for the amount I had already paid Republic Wireless, when I switched providers. On September 7, 2022, I talked with an RW representative, who told me he submitted tickets for refunds ****** told me it should take about seven days for the credits/refunds to appear on my credit card account. I had also discussed with the ****** that other companies issued the credit for unused service, if and when the phone number is ported. He told me that usually happens, but for some reason not for me.Business Response
Date: 09/23/2022
September 22, 2022
Mr.*********************
P.O.Box 444
**********,** *****
Re: BBB Complaint #********
A00461737-2022-09-4273
Dear **************:
On September 21, 2022, we received your complaint, dated September 20, 2022, filed with the Better Business Bureau.
You stated that you switched wireless providers around August 2, 2022; however, you have yet to receive a refund for the unused days on your billing cycle. You said that customer service informed you a ticket was submitted on September 7,2022. You requested the refund be provided.
Republic Wireless does not provide refunds for unused servicewe offer a money-back guarantee for both service and products. Plans can be refunded to the original form of payment within 45 days if they are not activated, and within 30 days once activated. Products (including devices and accessories) can be returned up to 14 days from the date of delivery.
In our email correspondence, I informed you that a refund of $16.15 has been issued as an exception. Please allow up to ten business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at *************
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Republic Wireless
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 3rd 2021 I bought a ******* Galaxy s20 from Boost Mobile. On September 1st 2022, I dropped it, the phone didn't crack at all, and the screen leaked purple on the inside. It took about 6 hours, and I changed my passwords and backed up all of my information onto my ******* cloud, before I eventually couldn't see out of the screen. Until I received my new phone, Boost mobile had me switch my sim card from my Galaxy s20 into my ******* A20, a phone I haven't used in 3 years, and still used their old network. I figured since I backed all my information up, I'd be able to receive it on my new phone. I ordered my new phone on September 3rd 2022, and received it September 7th 2022. I set my phone up, and go to my backup storage, it only has my A20 saved. I figured it was a glitch and it'd have my s20 information, but it only had my passwords from 2019. All of my recent passwords from 2020-2022 are completely lost, even though I spent those 6 hours backing up my storage on my s20. My s20 was my recent device that should've been saved, and ever since Boost had me switch sim cards, all of my work information is completely lost, unless I spend 200 to get my screen fixed which I don't have, because I bought a new phone instead, with the impression I'd have all of my backup information. I've spent that last 2 weeks trying to talk to customer service and none of them understand my complaint and refuse to help. I can't get my imei number but I still have my order number for my s20. I honestly just want all my logins so I can get back to my job. I can't afford a new account and all of my important bank information is already on those accounts.Business Response
Date: 10/12/2022
October 6, 2022
Ms.******************
905 *************************************.
******,** 81003
Re: BBB Complaint #********
********* - ************
Dear **************:
On September 21, 2022, we received your complaint, dated September 20, 2022, filed with the Better Business Bureau.
You said that on September 1, 2022, you dropped your phone, and although the screen did not crack, a purple liquid began to leak from inside. Before switching your SIM card to a temporary phone, you backed up all of your information to the ******* cloud. However, after receiving the new phone, you found that your backed up information was not available. You request Boost Mobile to restore your information.
I attempted to contact you at the phone number and email address we have on file on October 5 and 6, 2022, and you responded via email that you will have your phone screen replaced.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am 4:30 pm MT (M-F)
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************
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