Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,560 total complaints in the last 3 years.
1,146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

Business Response
Date: 10/28/2022
October 20, 2022

***************************
3900 ***********., Apt. E60
**********, ** 29615

Re:          BBB Complaint #********
                ********* -************

Dear ****************:

On October 6, 2022, we received your complaint, dated October 5,2022, filed with the Better Business Bureau.

You said that you attempted to use the Boost Perks application on your phone, but it would not load. You called customer service and you were informed it was discontinued and you needed to use the Boost One application,which also did not load. Additionally, you said that you are not allowed to participate in new customer offers.

When we spoke on October 20, 2022, I explained that there are currently two platforms in the Boost Mobile system: the old one and the new one. Your account is still on the old platform. However, all accounts are scheduled to migrate to the new platform and once your account does, you will be notified via text and email, which will include instructions on how to load the **** One application, which will allow you to access all available benefits.You acknowledged that you understood, and you consider this issue resolved.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************

cc:           ****** /******* Better Business Bureau
                ************************************************************************************************************************************************************* 80210

*****************************
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 18, 2022, 10 days later I had not received my credit, no phone call, no email regarding the credit to my credit card account as *** said would take place in 24 to 72 hours.I called Republic Wireless again and spoke with ******************* (Operator I.D. S7F). I gave **** the same information that I gave ***. **** proceeded to pull up both accounts and did confirm as *** did in the first call that there is a duplicate in billing brought about by the bogus ************ phone number. I gave **** the two credit ticket numbers that *** issued. **** put me on hold to review and then returned explaining the two credit ticket numbers were issued to the wrong invoice. **** explained he would have to re-issue new credit ticket numbers to each individual invoice. **** put me on hold and began this process. During this period **** would check in with me and I with **** on his progress. Once **** completed this process he gave me the following details:Month BilledInvoice #Credit Ticket #Amount Feb. 2022127326665927802$39.20 March 2022126425150927877$19.60 April 2022126617904927888$19.52 May 2022126798927927896$19.52 June 2022126985807927904$19.52 July 2022127169909927915$20.08 Aug. 2022127326665927922$19.96 (credit issued)**** then turned to address the bogus ************ phone number so as to stop the duplicate billing. He put in a ticket number ****** to cancel the ************ number and said it would take effect immediately. Later that evening I received two emails confirming the cancellation. Then **** confirmed with me the two active phone numbers that I and my wife have been using, ************ and ************. As my phone conversation with **** was coming to a close, I asked, as I did with ***, when should I see these credits hit my credit card account. **** said as *** did, 24 to 72 hours and Ill see the credits. As well as, I may receive an email and phone call from Republic Wireless.
Business Response
Date: 10/07/2022
October 5, 2022

********************************
98 **********************************************************

Re:          BBB Complaint #********
                A00241226 - ************

Dear ********************:

On October 5, 2022, we received your complaint, dated October 4, 2022, filed with the Better Business Bureau.

You stated that on August 18, 2022, you contacted Republic Wireless customer service due to duplicate billing charges and you were advised that you would see the credits within 24 to 72 hours. When you did not see the credits, you said you called again and the agent told you a new ticket would have to be submitted as the previous one was done to the wrong invoice, but it would take an additional 24 to 72 hours. You said the agent also submitted a ticket to disconnect the account where the duplicate charges originated from, and you received confirmation that the account was canceled. You requested a refund for the duplicate charges that took place from February 2022 through July 2022, as the refund for August was already issued.

In our correspondence, I informed you that the duplicate charges occurred due to a new account being created when upgrading to the 5.0 plan. The previous account that had the 4.0 plan did not discount as it should have. A total refund of $137.44 was issued. Please allow up to ten business days for processing.

We strive to provide excellent customer service and we regret that your experience was unfavorable. We thank you for your business and thank you for your loyalty as a member of the Republic Wireless family.

If there are further questions or concerns about this issue, please feel free to contact me at *************.

Sincerely,

*********************************
Corporate Case Manager
Executive Escalations Team
Republic Wireless
Phone Hours: Tuesday Friday, 8:00 am 4:30 pm & Saturday, 7:00 am 3:30 pm MT
*************

cc:           ****** / ******* Better Business Bureau
                ********************************************************************************************************************************************************* 80210

                *********************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************

as rude as you can get, he doesn't want bothered when he's outside smoking to take care of a customer and couldn't and wouldn't take the time to explain to me how I have a different network or why Boost is refusing to let me transfer my phone number from this lousy business. This is extremely shady and I believe needs investigated. I no longer wish to do business with this company yet I do not want to have to go through the hassle of changing my phone number with everyone. It's unnecessary, unprofessional and preys on people with not so great credit. Please help!! The agent in the store told me to call 611, that's impossible to understand what the person is saying and then they wanted me to give them access to my phone, no, not happening and there was no reason for them to have access to everything on my phone. I just want to end my business with this company and keep my phone number that I brought to them!! They didn't give me the number,I stupidly had it transferred to their busine
Business Response
Date: 11/01/2022
November 1, 2022

***************************************
318 ***********.
***********, ** 61705

Re:          BBB Complaint #********
                ************ - ************

Dear ********************:

On October 7, 2022, we received your complaint, dated October 4, 2022, filed with the Better Business Bureau.

You expressed concern about the level of customer service you received at a ******************** store. You said you and your son were activated on different networks and were given different information regarding phone upgrades. You indicated that you attempted to port your number out but were unable to do so.

Via email, you indicated that you were waiting to receive a new phone and planned to port your number out. A review of our records do not reflect that we received any port out requests. You contacted us in May 2022 to get your account number, but we did not receive any port requests from any providers. You contacted us again on October 4, 2022, to get your account number and port out PIN. Please note that the information provided to us by your new provider must be correct or our system will reject it.

Please note that Boost Mobile stores are independently owned and operated, so we have little direct control over their internal policies or procedures. However, I forwarded your concerns to our team who liaises with storeowners so they may review them and provide feedback.

As I was not present when your phones were activated, I am unable to speak to why they were activated on separate networks.

Regarding upgrades, Boost Mobile does not offer a program such as you indicated, but as stores are independently owned and operated,stores may have their own promotions and programs.

We sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing your concerns to our attention so we may address them with the appropriate personnel.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
Phone Hours: Monday Friday, 6:00 am to 2:30 pm MT
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *********************
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, I do wish that it had not been necessary for me to expend so much time and energy to get the business to follow through on what they promised to begin with, and I would not recommend this business to anyone.

Sincerely,

*****************************
Business Response
Date: 10/07/2022
October 4, 2022

*******************************************************************************************************************************

Re:          BBB Complaint #********
                A00239108 -************

Dear ****************:

On October 4, 2022, we received your complaint, dated October 3, 2022, filed with the Better Business Bureau.

You stated that you received an email offering a $5.00 per month discount if you upgraded from a 4.0 plan to a 5.0 plan. You said you did this before the offer expiration date; however, you have yet to receive this discount. You requested a credit to cover **** through September and to receive the ongoing $5.00 discount.

In our email correspondence, I informed you that a $25.00 credit has been applied to your account to cover **** 2022 through October 2022. The $5.00 ongoing credit has been applied to your account and will be visible on the next cycle day of November 1, 2022.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*********************************
Corporate Case Manager
Executive Escalations Team
Republic Wireless
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************

cc:           ****** / ******* Better Business Bureau
                ********************************************************************************************************************************************************* 80210

                *********************
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, October 3rd, I went to cancel my account and in extension, my daughters secondary account with Boost Mobile as our cell phone service has been terrible for months with no improvement. When I looked into managing my family plan, I found there is a third number in my family plan that does not belong to anyone in my family, does not belong to anyone I know. I called to inquire about this third number, the activity on the third number, the person related to the account, etc. All the information they would give me is that this line has been under me, as primary account holder, for one year. They would not tell me what date it was opened or anything. They said I would have to provide them with a PIN number to retrieve any additional information. Clearly, I do not have a PIN number as I do not know where this number came from. I asked for a resolution and some sort of refund as they have been automatically charging my bank account $30/month (according to them) for what they say is a year now. They refuse to share any records or anything with me so that I can see the history or activity on this account that I have been paying for. They offered to remove the number from my account but then wanted me to agree to all evidence of the number being lost. I asked them to please investigate this number first but they say that cannot per company policy. I feel there should be some proper resolution rather than just remove the number and refuse accountability.
Business Response
Date: 10/28/2022
October 27, 2022

*******************************
1625 ***********.
********, ** 46012

Re:          BBB Complaint #********
                ********* - ************

Dear ****************:

On October 4, 2022, we received your complaint, dated October 3,2022, filed with the Better Business Bureau.

You said that when you attempted to cancel your daughters Boost Mobile account and have it removed from your family plan, you noticed there was a third account associated to the plan you were not aware of. After review, it was determined the account belonged to your son, but should have been canceled when he opened an individual account in May 2022. You requested a refund of the payments made for your sons account from that date forward.

When we spoke on October 27, 2022, I informed you that a review of your sons account found no record of a request to cancel his account on the date he opened his new account or on any day afterward; therefore, I cannot justify a refund. After further discussion and hearing your explanation as to why this was not discovered sooner, I offered a one-time credit of $60.00,which you accepted.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***************************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am-4:30 pm MT (M-F)
**************

cc:           ****** /******* Better Business Bureau
                ************************************************************************************************************************************************************* 80210

*****************************
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an iPhone SE 2nd generation from Boost, which was not needed, on Sep 21 2022. The plan was to return it within a week of payment, as their policy states. It was received in the evening July 26, 2022. It was shipped to their return site in **********, *******, via ****** the next day, on Sep 27, 2022, unopened and not activated. Paid full price and a fee for their service totaling $317.71 charged to my credit card. The phone was received at their location and signed for by an ***************** on July 29, 2022.I've called and have spoken to some very kind customer service reps on Jul ******* and on Aug 19 2022 where they guaranteed that I'd be reimbursed by Sep 30 2022.It's been 10 weeks and two days and they have not reimbursed me for the phone I paid for. So, as of now, they received the phone and have NOT reimbursed my credit card account for the payment.
Business Response
Date: 10/26/2022
October 19, 2022

**************************
625 Elm *** **** 28
******,** 07032

Re: BBB Complaint #********
************

Dear ******************:

On October 4, 2022, we received your complaint, dated October 3, 2022, filed with the Better Business Bureau.

You stated that you purchased a device online from ******************** on September 21,2022, but you changed your mind and returned it for a refund. You said Boost Mobile has received the device, but you have not received your refund.

I was unsuccessful in my attempts to reach you at **************.

I have requested that your payment of $317.71 be refunded back to you since the device has been returned. Please allow ***** business days to receive the funds.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*********************
Sr.Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 10:30 AM 7:00 PM MT, M-F
*************

cc: ****** / ******* Better Business Bureau
3801 **************., #***
******,** 80210

*********************
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on June 18,2022 i bought iphone from boost mobile on line with the agreement of monthly payments of $21.00 and down payment of $176.26, which i never received because *** return the phone back to boost mobile stating that the phone was damaged. i called boost mobile and they said that they received the phone a couple days later and that i had to wait at least 2 weeks for investigation before i can be refunded my money back now its been 5 months and still no refund and i keep calling them and they keep saying that they will put the my refund back and the money they keep taking out monthly out of my account which is $21.00 but no progress this is the order number of the phone:EK-CBPP-980265065. thank you for time *************************
Business Response
Date: 10/12/2022
October 6, 2022

*****************************
995 ***************., Apt. 2
Bronx, ** 10459

Re:          BBB Complaint #********
                ********* - ************

Dear **************:

On October 4, 2022, we received your complaint, dated October 3, 2022, filed with the Better Business Bureau.

You requested assistance in cancelling a finance contract for a phone you had ordered from the Boost Mobile website that ended up not being delivered, through no fault of your own. You also requested that we refund you the monthly installment payments you have been charged.

I verified that the phone was never delivered to you and on October 5, 2022, I issued a refund of $176.20. Please allow ten business days for processing. Per our conversation, the $63.00 in payments that you had made are now an account credit, usable for future services. We regret any inconvenience this may have caused.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*****************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am 5:00 pm, MON - FRI
**************

cc:           ****** /******* Better Business Bureau
                *******************************., #***
                ******,** 80210

                *****************************
Initial Complaint
Date:10/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a payment on September 28th 2022 to restore phone service and then my account was suspended on September 29th 2022 even though I paid my phone bill and my account was up to date.My Boost Mobile account shows it is up to date on payments and my service should be active until October 27th 2022 yet the account is marked as "line suspended". I have tried reaching out to Boost Mobile who refuses to refund me for the charges. Boost Mobile cut my phone service while Hurricane *** was active in ******* possibly putting my life in danger by not having access to reliable communication that I had already paid for. This is unacceptable and is a violation of my consumer rights as I paid for a service and did not receive it! I want my money back from Boost Mobile so that I can change cellular service providers to a more trustworthy and reliable company. I have attached screenshots showing my account information and the text messages Boost Mobile sent me confirming my account was paid for and also suspending my account. Boost Mobile is refusing to issue a refund and I have attempted to chargeback the charges with my financial institution to no avail.
Business Response
Date: 10/26/2022
October 19, 2022

Mr. *************************************
7147 ********************
************, ** 32217

Re: BBB Complaint #********
************

Dear ******************:

On October 4, 2022, we received your complaint, dated October 2,2022, filed with the Better Business Bureau.

You stated that you made a payment on your account to restart your service on September 28, 2022; however, your service was never restarted, so you requested this payment be refunded.

I was unsuccessful in my attempts to reach you at **************.

A review of your account shows that you had your bank reverse the payment.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*********************
Sr. Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 10:30 AM -7:00 PM MT, M-F
**************

******************************************** / ******* Better Business Bureau
3801 **************., #***
******, ** 80210

*********************
Initial Complaint
Date:10/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an iPhone 12 from Boost Mobile online and signed up for a new service plan on 8/12/22. I paid $103.02 for the plan with PayPal. Boost was unable to port my number from ******* after multiple attempts. I finally conceded defeat and asked them to give me a new number. I was told that my account has been deactivated that I would have to reactivate, which included signing up for a plan again. I said that I had already paid for a plan and was told they would refund the $103.02. This was on 8/29/02. I was told to wait 5-7 days for the refund to go through. I called back on 9/5/22 to inquire and was told there was no record of my refund request. They submitted again for refund and provided me ticket #******. After this, I decided to go to a Boost Mobile retail store and the rep there was able to port my number and sign me up for a new plan. He explained that Boost online and retail stores are competing so I was unable to sign up for the same plan and he was unable to do anything about my refund. I called Boost online again on 9/30/22. After navigating multiple prompts trying to get to the appropriate department, I was told to call **************. When I finally spoke to someone and explained the situation, again, she said she needed to transfer me to a different department. Someone answered and said he'd help me with the refund and then I was disconnected. I just want my original $103.02 refunded.
Business Response
Date: 10/26/2022
October 20, 2022

*************************
1501 ***********.
*******, ** 21015

Re:          BBB Complaint # ********
                ************ - ************

Dear **************:

On October 4, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.

You requested a refund for prepaid services following a failed attempted to port your telephone number from Verizon.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.

I had agreed to make an exception to this policy; however, in September, a chargeback on the transaction was filed and is currently under review with PayPal. We will be unable to process this until after PayPal completes their review or if this chargeback is canceled.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*****************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: 8:00 am 5:00 pm, MON FRI
**************

cc:           ****** / ******* Better Business Bureau
                *********************************., #***
                ******,** 80210

                *****************************
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, my mother requested her port out her phone number, ************. Boost deleted her number and told me they can not get it back. They stated she called in to request porting information but then requested to cancel the account due to technical issues? My mom called me saying they canceled her line. Ive called multiple times and they said, the system is down, or call back tomorrow never resolving the issue by reactivating the number so that she can port out. This is not right. You cannot cancel a phone number without a request. I want to listen to the phone call where they say she did, because she and I vehemently deny it.
Business Response
Date: 10/26/2022
October 25, 2022

Mr. ***********************
4818 County Road 219, Unit 101
Tyler, ** 75707

Re:          BBB Complaint #********
                ************ - ************

Dear ******************:

On September 30, 2022, we received your complaint, dated September 29, 2022, filed with the Better Business Bureau.

You said your mother requested her phone number be ported to another provider, but it cannot as the number was deleted without her consent. You requested the number be reactivated to allow it to be ported.

The call from September 28, 2022 was reviewed in which the caller was able to provide the correct security *** to access the account and request it be canceled.

Please note that phone number portability is regulated by the ********************************* (FCC) and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include but is not limited to: account number, account ******'s name, phone number, five-digit ZIP code, passcode or the *** that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.

When we spoke, I informed you that I was able to reactivate the account. I provided you the account number and the port-out *** and advised you your mothers phone number was available to be ported out for 30 days. You said you consider the matter resolved.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
**************

cc:           ****** / ******* Better Business Bureau
                *********************************., #***
                ******,** 80210

*********************

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Initial Complaint

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