Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,553 total complaints in the last 3 years.
- 1,137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went purchased a brand new phone with the $40 unlimited talk, text, and high speed + hotspot plan which included a brand new moto g5 phone free. I received the phone and the service and everything was all good, until I get a text saying that I used up all my data and hotspot and now I have 0 data and my Internet connection is non existent. I called the customer service and I got nowhere. If I'm going to spend $80 on service, I expect to receive the item I'm being advertised.Business Response
Date: 04/14/2025
April 8, 2025
Mr. ******* *****
***************
Re: BBB Complaint #********
************** - ************
Dear Mr. **************** March 24, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
You stated that you experienced changes in performance when using applications that require data usage.
Our ***************** and Product-Specific Terms disclose that to preclude the possibility that unlimited data plan customers who use high volumes of data may occupy an unreasonable share of network resources,Boost Mobile employs network prioritization on the Boost Mobile network. When customers on unlimited data plans use more than 35 GB of data during a single billing cycle, Boost Mobile reserves the right to de-prioritize or reduce the speed available to 2G speeds for the remainder of that billing cycle. Customers who subscribe to unlimited data plans may also notice changes in the performance of data-intensive applications such as streaming video or online gaming when subject to de-prioritization or the reduction in speeds.
My attempt to reach you by phone on April 7, 2025, was unsuccessful. I also emailed you, but I received no response. Without being able to speak with you to troubleshoot further, I am unable to take any additional action. Additionally, I show that your account is currently interrupted for non-payment.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
**** ******
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
****** ********Initial Complaint
Date:03/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I purchased new phones from Boost online on November 15th 2024. We got two IPhone 16. In the last four months, I have called them three times regarding my service. The first time I called, they sent a new network setting to reboost the system and it didn't work. Second time I called, it dropped the call six times while I was calling them. They even said I sounded like a robot when I was talking to them. They again gave me new network settings. The third time I called we had no service for two days. I had to use other people's WIFI to make calls. I asked to cancel and they said I would have to pay for the phones. I really just want to return the phones and be done with them. I have never had service with them. They constantly go to SOS. So the problem is their service. My wife has to put her phone in a window to maybe get service. She works remotely in a rural area giving home health care and needs her phone in case of an emergency. The school has tried to call us for our kids and they can't get ahold of us because of the crappy service. I feel that my contract was broken by Boost because of their shoddy service. I want to switch to another carrier but can't because I have to pay for two phones that will be worthless to me. I have been paying $130 a month for two phones that only work because they are going off my WIFI that I pay for to another carrier. I am paying for literally nothing. They continue to make false promises and offer to give me a credit on my bill but I would still be paying for nothing. I need a quick resolution and that is for them to take back these phones and get me out of my contract with them.
Desired Resolution:
hold of me or my wife because neither of our phones were working. I went through several different tech people at Boost and this has not fixed anything. I stated I would like to cancel my service and go with a more reliable phone provider. They said we could give you a discount of $20 on your next 3 bills. I stated that does not help when I cant use my phone. Im going to start driving for work and need a phone. They said they can cancel but then I would have to pay off both my phones. I stated I just want to send the phones back but they said they cant do that. I was promised when I agreed to their contact that I had good coverage in my area. I can drive a few miles from my house and have no service!! Most of the time at home I have to make calls through **** because the other person says I sound like a robot. If I didnt have internet at home I wouldnt have phone service because most of the time Im on WiFi. We pay extra for hotspot sharing and connects but says no internet.For Boost o take both these phones back and end our contract due to a breach of contract on their partBusiness Response
Date: 04/16/2025
April 15, 2025
Mr. **** *******
*****************************************;
Re: BBB Complaint #********
************** - ************
Dear Mr. ****************** March 24, 2025, we received your complaint, dated March 23, 2025, filed with the Better Business Bureau.
You said that you have experienced ongoing issues since activation. You would like to return your phones and have the contracts waived.
I attempted to contact you at the phone number and email address you provided in your complaint; however, the phone number is currently suspended due to nonpayment and my email was returned as undeliverable.
You may return the devices for possible cancellation of the financing agreements,with one exception; if we find that either device is damaged upon inspection,it will be returned to you and the financing agreement will remain active and enforceable. Please provide a valid email address to send a return shipping label to.
Please note that you are responsible for providing a box for shipping. Please put the devices back in the original manufacturer's packaging before placing them in your chosen container.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Customer Answer
Date: 04/28/2025
I did not receive that notice. My current phone number is ************. My email is ******************************* for the return shipping labels.
Thank you
**** SolbergBusiness Response
Date: 05/06/2025
May 5, 2025
Mr. **** *******
**********************************************
Re: BBB Complaint #********
************** - ************
Dear Mr. ****************** May 5, 2025, we received your rebuttal, dated May 2, 2025, filed with the Better Business Bureau.
You said that you did not receive the email containing the return shipping label.
The email containing the return shipping label was sent to ********************** on April 25, 2025, and successfully delivered to that address. I resent the label to the same email address today. Please note that the Sender will be either *** or RateLinx and could be in your spam/junk folder.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:03/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a new phone. They sent me two. I was told to just send the extra one back which I did. When I did, they proceeded to charge me for both phones and two plans. When I asked for a refund, they refused. But they did eventually take off the extra charges for future payments and changed my payment plan. Over a course of about 6 months my account was being overly charged and they played a run around game when I called in December of 2024.Business Response
Date: 04/16/2025
April 15, 2025
Ms. ******** ********
***************************************************************
Re: BBB Complaint #********
************
Dear Ms. ******************* March 24, 2025, we received your complaint, dated March 23, 2025, filed with the Better Business Bureau.
You stated that you purchased a new phone, but two phones were sent to you. You were told to return one of them, which you did. You said that you continued to be charged for two lines, but this was eventually corrected. You indicated that you were overcharged for six months, and you requested a refund.
The account found with the information provided was never activated and shows no record of this activity. My attempt to contact you at ************* on April 15, 2025, was unsuccessful, but I left a voicemail requesting that you contact me directly at ************** to provide the correct account information.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:03/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern at the Better Business Bureau,My name is **** *******, and I am writing to file a formal complaint against Boost Mobile regarding a recent purchase and the company's refusal to issue a refund for their mistake. On March 17th, 2025, I placed an online order for an iPhone 13 (Order #****-929243-1788), with the assistance of a Boost *** on the phone, to ensure all details were entered. The order was confirmed and was to be sent to my address **************************************. The next day an email with tracking **** #1Z52A2590224856746), indicating the phone was on its way. while tracking I discovered a message that I, the receiver, had "refused shipment and sent it back This was completely false. Upon further investigation, I found that the phone had been incorrectly shipped to *********************************** nonsensical combination of locations despite my address being entered correctly during the order process I called **** was told Boost could resolve this I reached out to Boost explained their mistake, and requested that the phone be sent to me with overnight due to its importance for work. They refused and told me they couldnt assist until they got the phone back Frustrated I asked for refund, which was also denied. The phone (updated *** tracking 1Z52A2591224856745) arrived back at Boost mobile in **********, **, on 03/21/2025 as per tracking It was signed for by *** ***************** of today 03/23/2025 I have not received refund of $169.99 or any resolution. This mishandling and lack of accountability left me without a phone and out nearly $200. I am dissatisfied with the service I received from Boost Mobile. Their mistake, their failure to take corrective action, and their continued denial of my refund are unacceptable.I respectfully request a refund of $169.99 immediately I appreciate your time and effort in helping to address this matter Thank you Sincerely,**** ******* BOOST MOBILE CORPORATEPHONE ************ ************Business Response
Date: 04/09/2025
April 8, 2025
Mr. **** *******
2012 ********************************
*********, LA 70503
Re: BBB Complaint #********
************** - ************
Dear Mr. ****************** March 24, 2025, we received your complaint, dated March 23, 2025, filed with the Better Business Bureau.
You said that you ordered a device in March 2025, but the agent you spoke with entered the incorrect shipping address. You also expressed frustration with the device not being overnighted to you. You confirmed the device was sent back, but you have not received a refund of the purchase ($169.99).
Our records show a $162.98 refund was issued on March *******. The remaining $7.01 was sent as a check to your address above.
We regret any inconvenience you may have experienced.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
****** ********Initial Complaint
Date:03/22/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a family plan and my teenager phone suddenly stopped charging I explained to the sales *** I wanted to buy a new phone for the same price which was 50 dollars he immediately said the cheapest he could do was ************************* thank he says when I am are ready to pay it's 160 because he has to activate the phone I bought the phone for 50 along with 3 other phones 1 year ago the phone is not charging no more and now it's 160 to purchase the same phoneBusiness Response
Date: 04/09/2025
March 29, 2025
Mr. *** **********
******************** 4A
********, ** 11212
Re: BBB Complaint #********
40882818470835 -************
Dear Mr. ********************* March 24, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
You said that you sent your daughter to a Boost Mobile retail store to purchase a device that in the past you paid $50.00 for; however, your daughter was told that the cheapest device they had was $110.00 plus an activation fee.
When we spoke, I advised you that Boost Mobile retail stores are independently owned and operated, and set their own policies and procedures. They are responsible for their inventory and we are unable to validate they had cheaper devices available. They can also charge fees for activation at their discretion. However, your feedback will be forwarded to the appropriate personnel for review.
We regret any inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Initial Complaint
Date:03/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on March 21 2015 I purchased an iPhone 15 from boost mobile. on boost mobiles website they are advertising the iphone 15 ****** when you buy in-store and switch carriers. The location on ************************************* charged me ****** for the device, the same price as if I was to order online. I was not given the ****** price. **** ******** specifically stated that they will not be offering the ****** price. I contacted boost mobiles customer service and inquired about the false advertising and was told I need to talk to the store. Boost mobile customer service was no help and kept giving me the run around. attached is the receipt of purchase as well as the advertisement as seen online regarding in store pricing. I am requesting the difference in ****** and ****** be refunded to my payment method. if boost mobile refuses to refund the amount I will contact my bank and have them perform a charge back of the purchase.Business Response
Date: 04/17/2025
April 16, 2025
Mr. ****** *******
*****************************
*******, ** 77088
Re: BBB Complaint #********
************** - ************
Dear Mr. ****************** March 24, 2025, we received your complaint, dated March 21, 2025, filed with the Better Business Bureau.
You said Boost Mobile advertised an iPhone 15 for $149.99, but you were charged $299.99 in-store. You indicated that customer care was not able to resolve the issue. You requested the difference be refunded.
We appreciate you bringing this to our attention. I have forwarded the details to our retail team for internal investigation. If you have any questions or you would like an update, you can contact me directly at ********************* or **************.
We apologize for any inconvenience.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:03/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 2nd my husband and I switched to boost mobile and purchased 2 ******** razor phones. Roughly around a week after switching and purchasing the phone we both grew frustrated with HORRIBLE SERVICE AND INTERNET. I called boost on March 21 and told them we are not at all happy with our service and wanted to cancel our service. At first The customer representative was offering credits and incentives to stay with boost Mobile when I told her I was not interested in staying with boost Mobile she made me an offer of crediting my account $100 which means I would pay 24 on the next billing cycle once I told her I wasn't happy with the service and I wanted to cancel and get a transfer pin she told me she had to look to see if my phone could be unlocked I don't see why it wouldn't be able to be unlocked because I outright paid for both phones after checking with the back office she tells me my phone can't be unlocked for 12 months no one told me that when I signed up for service they say no contracts but yet they're locking me in to a contract by not unlocking the phone for 12 months so when I said I want $100 credit then they want to go back on their word and say that was never offered to me when the calls are recorded and it most certainly was offered to me. That right there goes to show how much they don't care about their customers they basically called me a liar saying that wasn't offered to me when the calls are recorded and I was on speaker phone and my husband heard them as well as I did. They try to offer me $10 off my next billing cycle like what is $10 going to do it's not going to give me better service it's not going to give me better internet. If I would have known how this all would have turned out how they treat their customers how bad their services is how horrible the internet is I would have never chose to go with boost Mobile. I will be making sure to tell my family and friends how boost treats their customers and after paying 500 plus dollarsBusiness Response
Date: 04/09/2025
March 28, 2025
Ms. ******** ******
*****************************
*******************
Re: BBB Complaint #********
66777676093221 -************
Dear Ms. ***************** March 24, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
You said that you wanted to have your devices unlocked (as you are unhappy with the service), but your request was denied. You also stated that you were offered a $100.00 credit by one agent and another would not honor ****** would like to receive the $100.00 account credit or for your devices to be unlocked.
The unlock policy (available on our website) states that your device must be active with Boost Mobile for 12 months before we can unlock it.Because your device has not been active with Boost Mobile for at least 12 months, we cannot unlock it. We offer devices at a highly discounted rate,which is why we require customers to have their device active with us for 12 months before we are willing to unlock it.
I added a $100.00 credit to your account in the interest of customer service.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Initial Complaint
Date:03/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since December 27th 2024 until February 27th 2025 I have paid boost between my bill and my new phone that hasn't worked since I got it $765. It was $170 for the phone and $595 for the bill from boost Mobile. I asked customer service x50 **** if he could help me and he doesn't have the same bill I'm looking at through their app in front of him he says mine is wrong that I don't I don't have that in front of me because he's not seeing it but how can he help me he wants to know? If he can't see what I'm seeing how is he going to help me? So the gentleman want to argue with me. Obviously there's something wrong with the app and connecting with their computers and them not seeing what I'm seeing? Or they can just give him money back... X50 **** told me there was no need to go to a store because he could fix it. **** can't even see it and he just telling me that I'm wrong, how rude. Talking to me like I'm a child, because he's not seeing the same thing I am because of the computer on my phone or vice versa. Tells me he's sorry that I have to go to the store but I shouldn't have to that he can solve it still but he can't. Cuz he can't see it. Now corporate has to be involved, cuz x50 wants to be rude and ignorant on the phone and the customer is not right he says. What happened to the customer being right why would I even call.? It seems that boost is just gone downhill since I joined them my $25 bill went to $58 somewhere along the line I'm really not sure where unfortunately it seems to be a good deal until it's not. I see Boost Mobile is having lots of problems, I hope I get my money back and a new phone.Business Response
Date: 04/14/2025
April 14, 2025
Ms. ***** *******
*****************
*****, ID *****
Re: BBB Complaint #********
************
Dear Ms. ****************** March 24, 2025, we received your complaint, dated March 21, 2025, filed with the Better Business Bureau.
You stated that you paid $765.00 to Boost Mobile between December 27, 2024, and February 27, 2025, including $170.00 for a new ********** indicated that there are several payments not appearing on the account,though they do appear in the app. You also mentioned that your bill increased from $25.00 to $58.00. In addition, you said that an agent was rude to you. You requested to receive a refund and a free replacement device.
Please note that all Boost Mobile retail stores are independently owned and operated, and the payment for the new device went to the retail store and is not visible to Boost Mobile.
A review of the call recordings found that you stated there were payments made on the 8th of each month. These are valid charges. You also said that there were payments made on the 24th of each month. These payments do not appear on your account. Please confirm that these payments were processed by your financial institution, and dispute any payments taken on the 24th.
Our records indicate that your monthly rate for the line ************** has been $50.00 per month and you have paid $8.00 per month for device insurance since the account was activated on August 22, 2023. A second line was added on December 28, 2024,at a retail store.
We strive to provide excellent customer service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns regarding our representative will be investigated and shared internally with the appropriate personnel as needed.
The billing on your account is accurate in our system; as such, no refund or replacement device is warranted
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:03/21/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23099236
I am rejecting this response because:Boost Mobile has failed to provide me with my account statement. I am unable to log on to Boost mobile and request this because they will not give it to me without an active line. I want my account statements for the entire period of my phone activation (less than 3 months estimated).
A review of the phone logs will show I contacted on February 12 and March 21, 2025 requesting this.
I want Boost Mobile a full refund and not a partial refund. +1 Month for a horrible customer service, an automated service that doesn't assist you and is very difficult to get a representative, and their refusal to provide me my call log history without first purchasing another Boost mobile phone.
rity.Additionally, I have been unable to access my account online because Boost Mobile's verification process requires sending a code to the lost phone, which I can no longer access. I have no intent of reactivating service with Boost Mobile or purchasing a new phone to continue service. My sole request is for Boost Mobile to officially cancel my account, stop all future charges, and issue a refund for the unauthorized charges that were billed after my cancellation request.I am seeking a resolution to stop further charges and to receive a refund for the amount charged after my cancellation request was made. I would also appreciate an official confirmation that my account has been fully canceled.Thank you for your attention to this matter.
Sincerely,
**** *********Business Response
Date: 04/09/2025
March 27, 2025
Mr. **** *********
********************************************************************
Re: BBB Complaint #********
63467266427257 -************
Dear Mr. ******************** March 21, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
You said that you contacted customer service to close your account in January ******** you continued to be billed. You are requesting a refund.
A review of your account does not show that you contacted us in January 2025;however, when you called us on February 12, 2025, the line was suspended. This did not close the account, in the hopes that the device would be found and the service restored. We did not hear back from you until March 21, 2025, at which point you asked for the account to be closed.
The Boost Mobile terms and conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. However, in the interest of customer service, your last payment of $26.77 will be refunded. Please allow five to seven business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Business Response
Date: 04/28/2025
April 26, 2025
Mr.**** *********
**********************
**************************;
Re: BBB Complaint #********
63467266427257 - ************
Dear Mr. ******************** April 25, 2025, we received your rebuttal, dated April 25, 2025, filed with the Better Business Bureau (BBB).
You rejected our response stating that we refuse to provide you with your billing statements and call logs. You requested a full refund and compensation.
Please note that paper billing statements are not generated, but you should be emailed a description of your charges and payment. Call logs can be viewed with your device, or more detailed records are available through subpoena **************************************** (subject line "Dish Subpoena").
Please reference my previous correspondence (can be viewed on the BBB site), where I explained that only a refund for your last payment ($26.77) is warranted. Therefore,your request for additional compensation is denied.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************;
******, CO 80210
****** ********
Boost Mobile is NOT a BBB Accredited Business.
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