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Business Profile

Tile Installation

Pristine Tile and Renovation, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3

Average of 1 Customer Review

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Review Details

  • William B

    Date: 07/09/2023

    We hired ***** to install tile in two bathrooms. He started on 5/12. It was quoted to be a 1 week job that became 2 weeks right before he started. It is now 7/2 and we have been waiting for him to come back to fix several crooked tiles and poorly performed glass tile cutting in both bathrooms. He also needs to seal the grout in both bathrooms but he is no longer responding to text or phone calls.There have been multiple days over several weeks where ***** said he will show up and he does not show up, with no communication. He is constantly sick or his family is sick or there is some other excuse given for why he didnt show **.In the master bathroom, ***** also had included installing the tile on the shower ceiling. However, when it came time to do the install, he said it couldnt be done as the tile is too heavy. This was a lie as we have had new tile installers come out to finish his work and all of them say it can be done. Not only we did not get our money back for the portion of the job that he didnt complete. He has never come back to finish the job. I also received a phone call from the person helping him to install the tile saying that he has not been paid and that ***** is saying its because I have not paid him. Just more lies from *****. We have paid ***** in full except for 10% retainage I held for him to come back to finish the issues. To top all this off he is just a B level installer. ******* and uneven tiles and doesnt think through his installation before he starts. I would not recommend this person to anyone and advise you to stay away for *****************************.

Pristine Tile and Renovation, LLC is NOT a BBB Accredited Business.

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