Complaints
This profile includes complaints for MedEdNow's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am an ************************* Provider and every 2 years, we have to renew our license to practice Emergency Medicine. I use a website that provides continuing education training called "MedEd now," based out of ****************I paid them in advance for the course and because it is my time to renew my license, I began to get started on the courses. The website had many bugs that need fixing and I kept running into errors. I've never had this issue in the past when I used the website.I tried to enter my license into the site and it kept telling me my certificates were expired, which they are NOT. I tried to reach out to meded now regarding this issue SEVERAL times but ***** called or emailed me back.I was then locked out of my account and can no longer gain access to the courses I paid for in full. I've reached out several more times to try and get this done and am still unable to get any assistance. I've put several hundred of dollars into this site with no issues prior until now. I would expect better customer service for someone who has used this site faithfully in the past...
Business Response
Date: 03/24/2025
Student could not get through on the phone since it is last minute to renew refreshers. Student proceeded to create another account to get classes finished in time which in turn caused issues with duplicate licenses for specific student in system and NREMT. All was resolved and second purchase for subscription that was not needed was refunded and student is currently completing refresher, logging in every day to finish on time before the end of the month. There have also been emails back and forth along with the initial call. We understand the pressure of trying to finish refreshers at the last minute but this was just a series of events that built blocks to solving the issue quicker than usual.
Initial Complaint
Date:09/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18059676
I am rejecting this response because:Here is the email I sent about logging on to two different zoom classes and nobody showed up. I never got a response to my email.
Sincerely,
***********************Business Response
Date: 10/19/2022
Good Afternoon,
*********************** purchased a Paramedic Refresher on Sept 18th and followed all instructions to go to the learning website per sign up emails. He watched the instruction videos and began his classes. On Sept 19th he emailed in a support ticket about a course he was having an issue with but by the time support went to resolve the issue, he already had completed the course. There was no response to that support ticket since student resolved issue on their end. We did not receive any voicemails or other support tickets from ********************* about any other issue or requested refund on his end. The logs that are attached show him completing classwork and even taking his Zoom classes he needed, noted on Sept 29th. He is seeing products that are asking him to pay more money and if he would have called or sent a support ticket in, we could inform him he is going to the incorrect website and to follow the instructions per sign up emails or emailed him a link to have on file. We also state bookmarking the page for the learning website in emails and welcome videos. He has logged into his account up to October 7th, per attachment but we have not received anymore emails, support tickets of phone calls.Customer Answer
Date: 11/07/2022
Complaint: 18059676
I am rejecting this response because: I was logged on during the correct hours and nobody showed up, both of the classes I was logged into at 8pm and 10pm, nobody showed up. If Im paying for a class then someone should be there or at the very least notify the students that the classes are cancelled.
Sincerely,
***********************Business Response
Date: 11/06/2022
Classes were held on Sept 21st 10:00-15:00 EST and 20:00-23:00 EST unless this email is referring to a different day. There were classes also held on Sept 15,16th and 19th
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.