We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Laboratory Testing

Secure Health Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Jennifer C

    Date: 03/07/2023

    If I could give this place zero stars I would. I did a 12 hour fast to have my blood drawn, and this is the place I was scheduled to have that done. I went in about 7:50am yesterday. I left shortly after 9am. There were 2 different women who attempted to do the blood draw. Neither one was able to do the job correctly. I was poked a total of 7 times. One of my arms is bruised from one of their attempts. I had to drive 45 minutes to get there, so they said they would have their lead Phlebotomist call me either later that day or the following day. I had not received a call by close to the end of the day, so I called and left a message. I received a call back today from a lady who had a bunch of excuses. She started off by saying that they don't offer home blood draws unless you are homebound and some other instances. I explained that I was told by both of the women that tried to do the blood draw and failed at their job, that the lead phlebotomist would come out to do the blood draw. At one point, she said something to the effect that when she talked to the women, they told a different story than what I was saying. She admitted that she hadn't even heard about the situation until she received my voicemail. I clearly this up very quickly by pointing out that the only reason she even knew about the situation was because I called, pointing out that neither of these women had even done the follow-up they said they were going to do when I left their office. How do you forget to follow-up and fix a situation with someone that you poked with a needle 7 times and failed to draw blood from?!?!?!? Then, she tried to say that they normally charge a fee to do a blood draw in house. Your company failed to do their job, it is your companies job to resolve that, not the customer. In the end, she called me back and said I would have to go elsewhere and they wouldn't fix their failure. AVOID THIS PLACE!

Secure Health Partners is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.