Reviews

Review Details

• Review fromTara t

  Date: 07/02/2024

  Working worh ********************* from the **************** was one of the worst experiences I have ever had in my remodeling experience.
  

  Thurston Kitchen & Bath

  Date: 07/05/2024

  We are sad to hear that you had a bad experience with one of our designers. This designer has been serving a wide clientele in the Vail valley for over 20 years and has a loyal following of repeat customers. 

  I hope we as a company were able to make your experience better than the 1 star review you left us, by expediting your delivery to leave our warehouse the same morning we received it, although originally scheduled for the following Monday. We also are usually not open on the weekends, but in this case were able to respond to your questions about installation within 24h of receiving the inquiries via email. 

  This cabinet order was delivered complete and without any reported damage or need for replacement parts. It is typical that during a cabinet install some parts, such as panels and moldings need to be cut or trimmed to size based on the site conditions to ensure a good fit and are supplied oversized for this purpose. 

  We value your patronage and have reviewed and acted on this concern. 

   

• Review fromEmily D

  Date: 05/17/2023

  I worked with ***** at Thurston on our primary bathroom remodel. The customer service and level of care ***** and the Thurston team demonstrated was by far the most exceptional care I have ever experienced ever working with anyone. ***** came out to inspect the install of our vanity and found several issues with the way my contractor (who was not one of their installers), installed the vanity. She immediately got to work identifying the issues, finding ways to make it right and making sure it was the finished product was up to Thurston's high quality standards. They had one of their own installers come out within a tight deadline to fix things before the countertops were measured. I was blown away by the care they showed on helping fix the issues my contractor created.Additionally, I think Thurston's pricing, selection and design are top quality. ***** is also a gifted designer and I relayed on her opinion and expertise to help guide my selection. So often times, I find reps at other home stores are just interested in closing deals quickly and moving onto the next client. Not ***** or the Thurston team. I know this wasn't a huge project for her but she treated my project with the same level of care and detail as someone doing their entire home. I won't go anywhere but Thurston moving forward and will tell all my friends the same. It was really an exceptional experience.