Reviews

Review Details

• Review fromKatrina H

  Date: 09/22/2023

  I don't have a rating, simply a review based on the responses that I read from the Company to their customers. I don't believe that any customer service representative should receive any type of abuse while trying to help a customer and in that same breath, I want to say that I did not see where the Company was even apologetic about the overall experience that the customers have had. Empathy and customer service go hand and hand. The customers may not be right at all in how they express their concerns or if it takes them 2 years to do so as it appears to be the case for one customer, but as a company, it's all about the customers' experience and how their frustrations are acknowledged and responded to. I did not see where the Company took ownership for anything and in business we can all do better even if it is "next time." So to point fingers back at the customer when you're a business shows the business's character and for that reason I will continue shopping.

• Review fromKendahl O

  Date: 09/01/2023

  Horrible customer service! I havent experienced this type of aggression while trying to close an account in quite some time. I requested to speak with leadership or the owner due to the tone of the individual who contacted me and he basically said the owner will remain anonymous and all I have is him. I believe this is a one stop shop with an irate leader. DO NOT use this platform!

• Review fromMelody S

  Date: 06/26/2023

  I have loved Faxage for 5 years now. A colleague told me about them as an inexpensive option for small businesses and I've been grateful ever since. I rarely have a fax fail and given my manual fax machine failed 50% of the time, I got in a habit years ago of confirming an important document was received. I only do the confirmation with patient reports now and through that in 5 years I can say there have been fewer than a handful and some of those I feel were laziness on the other party's part where it was easier to just say they didn't have it than to actually attempt to look for it. I had a situation where there was a strange issue with clarity and they had it fixed immediately with one call--never been the case since. I've had 2 x where the fax went through unclear BUT each of those times, it took a really long time on the receiving end and kept timing out--I feel those things were connected and happened with the same 2 offices. So I wonder if it had nothing to do with my end. So I've gotten in a habit of making sure it looks clear after it says it transmitted, but none of these things I've developed habits for are likely related to Faxage. I will use them as long as their prices remain reasonable for small businesses AND their service remains as I've learned to expect. At this point, I have no plans of looking into any other service.

• Review fromNorman L

  Date: 09/12/2022

  This company fitted my needs for 11 to 12 years for online faxing but dismally failed me on my last fax. As faxing became less important due to quicker and cleaner emailing and online messaging, I used less and less of the company's services but kept the monthly plan going for an occasional fax. I had believed that the company, any company, appreciates customer loyalty and a long term business relationship. However, after a partial outgoing fax, only 6 of 12 pages were delivered to the recipient, and a successful full outgoing fax re-send, all 12 pages delivered, I reported the fax mishap online to the company; a customer service representative oddly did not address my report and declared the first fax went out. A couple of days later, I again reported the fax mishap online; a different customer service representative ignored my report and declared the first fax went out. In my first contact with the company, I believe that the company does not listen to its customers, a total lack of customer service. Please GO elsewhere.

  FAXAGE

  Date: 09/13/2022

  Hello, we are sorry to hear that you had a bad experience with our customer service. That said, it looks like you canceled your account on November 30, 2020 (almost two years ago) due to the issue and that we processed the cancellation at that time. So, we are unsure as to why this review is coming in nearly two years later, but again are sorry that you experienced difficulties with our service. If there is something we can do for you or that you are looking for at this time, please feel free to reach out.

  Norman L

  Date: 09/13/2022

  After I read the earlier January 19, 2022 review, I find that the company has not changed, a continuous and a simple lack of customer service, so that my earlier poor experiences needed reporting and documenting. The company is quite gracious in its reply to my BBB review and presently to me, however, the company is not gracious or concerned after I twice notified the company of its outgoing fax problem. Future customers need to weigh this company with a grain of salt.