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Average of 127 Customer Reviews
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Review frommj k
Date: 04/24/2025
Be was very helpful today. I strongly recommend Bee ***** from the applicant success team.
American Databank, LLC
Date: 04/25/2025
Hello,
Thank you so much for sharing your feedback for him. We appreciate it.
Regards,
****** ****** - Director, Compliance
American DataBank - A ***********************
*********************************** Floor Denver, CO 80202
Phone: ************ / ************
Fax: *************
*************** | ************
Notice: If you have received this email by mistake, please notify the sender immediately by reply email and delete this email from your system. This message (including any attachments) contains confidential information. If you are not the intended recipient, you must keep this information confidential and you are prohibited from disclosing, copying or using this information in any way.Review fromLauren P
Date: 04/09/2025
My representative was great! He went through each requirement with me to make sure I had all information needed and went above and beyond to make sure all my questions were answeredAmerican Databank, LLC
Date: 04/10/2025
Hello,
Thank you for sharing about your experience with the team! We appreciate you taking the time.
Regards,
****** ****** - Director, Compliance
American DataBank - A ***********************
*********************************** Floor Denver, CO 80202
Phone: ************ / ************
Fax: *************
*************** | ************Review fromVanessa J
Date: 04/04/2025
I have used Complio (American Databank) with all three Universities I have attended. While the account can be a little daunting to navigate, there are many resources such as videos and step-by-step guides to help the user accomplish tasks within the system. It is easy to see compliance and missing items. I recently had an issue in which I could see completion and compliance for a fingerprint/background check order but my university could not. The customer service **** Bee, was incredibly kind, calm, and competent in resolving the issue. He communicated the process clearly and included the timeframe in which the service ticket would be completed. The issue was resolved promptly and professionally. It is reassuring to know that even if I get overwhelmed or have issues, their customer service team is happy to help.American Databank, LLC
Date: 04/07/2025
Hello,
Thank you for the detailed information about your experience with Bee! Have a great day!
Regards,
****** ****** - Director, Compliance
American DataBank - A ***********************
*********************************** Floor Denver, CO 80202
Phone: ************ / ************
Fax: *************
*************** | ************Review fromRodica Ana S
Date: 04/03/2025
I am leaving a 4 star review because it is hard to get ahold of someone, however the representative I spoke with on 4/2/2025 was nothing short of great. I had the pleasure of talking to a knowledgeable, helpful and patient man. He answered all my questions, he helped me link my accounts and gave me advise on other required documentations. I am grateful for his time and his calm ways of providing assistance.American Databank, LLC
Date: 04/07/2025
Hello,
Thank you for sharing your experience. We appreciate the feedback!
Regards,
****** ****** - Director, Compliance
American DataBank - A ***********************
*********************************** Floor Denver, CO 80202
Phone: ************ / ************
Fax: *************
*************** | ************Review fromEric T
Date: 04/01/2025
******* processor. When doing background checks, they don't even use their site to tell you where to go; they use *************************, which then wants you to use their service. Since there is no how to do it all correctly we have wasted money using the wrong processor. Then, to find out that basically, the only way to get fingerprinted is to use an old school finger print roller place like a police station and then send it in with snail mail for them to process. This company is so far behind the times that they should just shutdown and give up to much better providers. If I could give a 0 out of 5 I wouldAmerican Databank, LLC
Date: 04/07/2025
Good day,
We are sorry to hear you did not have a good experience in getting your prints rolled.
While you are correct to say we do not restrict you to a specific location to get prints rolled, it is inaccurate to say that you can only get ink rolled. Any agency that does live scan, such as ******, should offer to print your scanned fingerprints. The physical transfer for the fingerprints allows schools to let their students to have their fingerprints taken anywhere in the country rather than tying them to a specific processor or location making the process fairly popular for schools to select, although there are more restrictive processes we do offer that allow for digital transfer.
Could you share feedback for the instruction packet that caused confusion regarding mailing the prints? We try to make it as obvious as possible what the steps are and how to follow them, but if there is a part of the instructions that caused confusion we are always happy to take feedback and improve processes.
Regards,
****** ****** - Director, Compliance
American DataBank - A ***********************
*********************************** Floor Denver, CO 80202
Phone: ************ / ************
Direct: ************
Fax: *************
*************** | ************Review fromJohnny G
Date: 03/21/2025
Poor and agressive customer service. Simple questions answered with harsh tones and sarcastic remarks. Wish there was a way to submit complaints or a survey at least. Not easy to work with and just a hastle in all honesty.American Databank, LLC
Date: 03/26/2025
Hello,
We reviewed the call and found that while most of the call was handled within parameters that would be expected the response to your inquiry about the *** card was more direct than would have been expected and will work with the team member. Your response seems to indicate there was more than one point of concern in the call. Could you offer some specifics to help us offer better internal training?
Regards,
****** ****** - Director, Compliance
American DataBank - A ***********************
************************** Denver, CO 80202
Phone: ************ / ************
Fax: *************
*************** | ************Review fromOlutoyin O
Date: 03/13/2025
Mr. *** was very patient and helpful. He took his time answering all the areas that i am having issues and even stayed on the phone with me.American Databank, LLC
Date: 03/17/2025
Hello,
Thank you for taking the time to share your experience with us. Have a great day!
Regards,
****** ****** - Director, Compliance
American DataBank - A ***********************
*********************************** Floor Denver, CO 80202
Phone: ************ / ************
Fax: *************
*************** | ************Review fromJessica R
Date: 03/05/2025
very kind, patient, and helpful. They took the time to cover all my questions and concerns and offered to stay on the phone to help me with any further questions.American Databank, LLC
Date: 03/06/2025
Good afternoon,
We're glad to hear you feel you had good support!
Regards,
****** ****** - Director, Compliance
American DataBank - A ***********************
***************************************** Denver, CO 80202
Phone: ************ / ************
Fax: *************
*************** | ************Review fromKyra D
Date: 03/05/2025
Great customer service and communication. Helped so much in finding solutions and was very understanding. The support I received when I submitted my documents was very reassuring and thorough. Thank you so much Bee!American Databank, LLC
Date: 03/06/2025
Hello,
Thanks very much for taking the time to post this and let us know that the interaction went well!
Regards,
****** ****** - Director, Compliance
American DataBank - A ***********************
******************** Floor Denver, CO 80202
Phone: ************ / ************
Fax: *************
*************** | ************Review fromEmma K
Date: 02/19/2025
Bee is INCREDIBLE. *** is truly lucky to have such a friendly and outstanding professional working for their company. I wish there were more people like him! Thank you for everything you did to help me today!American Databank, LLC
Date: 02/20/2025
Hello,
Thank you so much for sharing your experience with Bee!
Regards,
****** ****** - Director, ******************************************************************************************* 80202
General Phone: *****************-200-0853
E-mail: ************************************************************
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