Reviews

Review Details

• Review fromSteve R

  Date: 08/21/2023

  BEWARE OF MANCINELLIS!I know nothing about auto repairs, so Im always at the mercy of the shop and always hoping for a transparent and trustworthy experience. Some customers apparently get this at Mancinellis. I definitely DID NOT.My a/c was not working well. I figured I needed a refrigerant recharge. Mancinellis provided an estimate of $225. Sounded ok so I took it in. Next thing I know their shop manager tells me that I need a new a/c compressor, new condenser o-rings, and a system flush, in addition to the refrigerant. Price tag for this: $1,335.No way I could afford that, so I told them no thanks. And heres the icing on the cake. They then informed me I owed them $170 for a diagnostic test they allegedly ran.I have a problem with this. First, nobody ever mentioned the $170 testing charge until they presented me the bill. Second, nobody ever mentioned that the $225 estimate could balloon exponentially if they found leaks in the system, which by their own admission are found in about 35 percent of their a/c repairs. I would never have even taken the car in if Id known about the prospect of a ***************, way higher than the $225 estimate, or alternatively an undisclosed $170 charge for testing if I didnt play their repair game.I went back to the shop to discuss this with owner *******************************. I told him I felt blindsided by the lack of disclosure about the potential scope of the repairs and $170 testing charge. I requested a refund of the $170 charge. He refused. I might even have been satisfied with 50% off, half for my ignorance and gullibility, and half for their failure to disclose. Nope, no refund.PS: I guess Mancinellis tries to sell customers on additional services. I was amused to see that for my **** Escape with 30k miles, they recommended an additional $2,417 in repairs and replacements, which would have brought my total bill to $4,071. Wow!